The SmartFlow suite of services has been designed to work in virtually any vertical or industry across Canada. Here is just a sampling of industries and organizational departments where workflow applications have been successfully implemented:

Back Office Solutions

Accounts Payable (AP)
AP documents processes have been simplified by automating the procedures that increase accuracy and decreasing costs by:

• Reducing manual entry errors
• Detecting and verifying duplicates
• Shortening approval processes
• Allowing companies to take advantage of term discounts

Accounts Receivable (AR)
AR documentation ranging from invoices, purchase orders (POs), and other correspondence has streamlined processing that allows for an organization to:

• Process and send bills and faster, therefore increasing revenue recognition
• Improve customer satisfaction by resolving customer disputes sooner and more accurately with real-time access to complete files
• Process a higher volume of work in less time
• Cut collection times and reduce outstanding balances

Human Resources (HR)
HR departments experience a host of benefits including the ability to:

• Electronically route and distribute documents needing approval
• Decrease the time required to perform routine functions such as name and address changes, tracking vacation dates, and maintaining and updating employee records
• Drastically reduce storage costs and document loss by storing records in an electronic repository
• Utilize security features that adhere to regulations to protect employee privacy

Insurance Solutions

Property & Casualty Insurance
Property and casualty insurers (P&C) enhance their efficiency and customer service while allowing them to comply with industry regulations by:

• Reducing new policy processing times by automatically sorting documents
• Producing faster resolutions by automating underwriter requests for additional information
• Simultaneously completing the underwriting and accounting portions of the process for faster billing
• Decreasing cost-per-claim and fraud

Property & Casualty Insurance Claims
A useful tool for customers, Agents, adjusters and even independent adjusters, the SmartFlow suite of services makes claim resolution fast and simple and produces a more efficient claim process by:

• Using content-centric workflows to process claims
• Connecting electronic documents with support data
• Giving policy administrators the autonomy modify rules to reduce bottlenecks
• Support and validate compliance with regulatory requirements

Financial Services Solutions

Lending
Mortgage, consumer, and commercial lenders provide exceptional service by:

• Reducing the time it takes to process and review loans
• Incorporating original loan software for single-point access to content.
• Expediting loan funding and closing, and funding with electronic files
• Offering instant and secure access to all loan documents

Public Sector

Government
Governments fulfill their responsibilities to those they serve with more ease and efficiency by:

• Instantly providing multiple users a centralized document repository
• Significantly increasing customer service by improving the constituent’s access to documents
• Lessening the impact of staff changes
• Reconnecting silos of information within agencies

Over 700 government entities have realized greater efficiencies through streamlined communications. These government bodies include:

• Affordable Housing and Community Development Agencies
• Criminal Justice Information Systems
• Health and Human Services
• Public Works
• Tax & Finance and Administration Departments

Ready to make the move to SmartFlow? Contact us today and one of our representatives will be happy to get you started!