SmartFlowTM Send includes a customer-service tool called View-On-Demand. This tool can help you improve customer satisfaction as it provides your customer service representatives with quick document retrieval to resolve customer inquires. As well, the operational efficiencies of electronic document retrieval result in reduced service support costs.
We leverage our technical capabilities in capturing communication, composing digital output, security and storage, to offer view-on-demand to provide you with anytime, anywhere access of essential communications.
The View-on-Demand service enables you to:
- Manage all your documents and retrieve the correct one-in seconds
- Share documents with colleagues and front line customer service staff while protecting private and confidential information
- Access documents remotely
- Publish documents as needed and as appropriate
- Backup file and records for disaster recovery purposes
Interested in learning more about SmartFlow services? Contact us today and a member of our SmartFlow team of specialists will be happy to answer any questions you may have.
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