SmartFlow Document Management Services has helped many organizations find the right solution for their customer communications needs. Read what the following high-profile organizations have to say about the benefits of SmartFlow's suite of services.

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Communications

Rogers Communications

"We needed a user-friendly online billing application and Canada Post's SmartFlow was the most flexible. The team also shared our vision of putting our customer needs first." When Rogers wanted to enhance its online billing service, it turned to Canada Post Rosie Serpa, Vice-president of Web customer Experience and Operations at Rogers, explains, "We needed a user-friendly online billing application and Canada Post's SmartFlow was the most flexible. The team also shared our vision of putting our customer needs first." The SmartFlow service application was flexible, scalable and could be customized. But the most important factor? "Trust," says Rosie. "If the ebill experience isn't easy, secure and reliable, customers won't have any confidence in it. It's all about trust." So Rogers and the Canada Post SmartFlow team conducted customer-first usability testing and added functionality to meet customer needs. "We learned customers wanted to navigate their bill in many ways to download call records and prioritize information," says Rosie. "We made sure it was very easy to manage, and we added several enhanced features over paper bills." As a result of the partnership, ebill usage by Rogers' customers has doubled. Customers can now access ebills through Rogers' website, epost.ca or online banking. < Back to Testimonials

Interested in learning more about SmartFlow services? Contact us today and a member of our SmartFlow team of specialists will be happy to answer any questions you may have.