Customer Guide

The Customer Guide (for Customers under contract only) forms part of the Agreement between the Customer and Canada Post. It explains the qualifications and other terms and conditions under which the service is provided.

Postal Guide

Contains detailed information on products and services offered by Canada Post for shipping within Canada, to the U.S.A. or to international destinations.

Addressing Guidelines

Provides information on how to properly address your items.

Non-mailable Matter

Service Standards

Provides the Service Standards for our services.

Counter and Small Business Prices

Electronic Shipping Tools (EST) User Guide

Contains details on the Electronic Shipping Tools application.

Scheduled Pick-up Locations

On-demand Pick-up Locations

Third-party On-demand Pick-up Locations

Postal Facility Cut-off Times