About Us

FOR 158 YEARS, CANADA POST HAS BEEN A PILLAR OF THE CANADIAN ECONOMY, CONNECTING CANADIANS, THEIR COMMUNITIES AND THEIR BUSINESSES. AS A FINANCIALLY SELF-SUSTAINING CROWN CORPORATION, CANADA POST CONTINUES TO PLAY THIS ESSENTIAL ROLE.

To compete more effectively, we operate as The Canada Post Group, a group of related businesses — with 72,000 employees — held by Canada Post Corporation, to deliver a full range of delivery, logistics and fulfillment services to customers. The Corporation’s holdings include subsidiaries Purolator Courier Ltd., SCI Group Inc. and Innovapost Inc. In this report, “Canada Post” or “Canada Post segment” refers to the core service of Canada Post, excluding other interests. The Canada Post segment represents approximately 80% of the Corporation’s consolidated revenue.

The Canada Post Group spends more than $2.8 billion annually on goods and services, thereby supporting an additional 30,000 jobs.*

Canada Post has the sole and exclusive privilege of collecting, transmitting and delivering letters up to 500 grams within Canada. More than half of the Group’s revenues are derived from business that operates in fully competitive markets, including Canada Post’s Parcels line of business and Purolator. Every business day, the Canada Post segment processes some 45 million pieces of mail to nearly 15 million residential and business addresses; this delivery network expands by approximately 200,000 addresses every year. There are more than 23,000 delivery routes in Canada. With more than 6,600 post offices, Canada Post has the largest retail network in Canada.

Canada Post and its people strongly believe in community involvement. In 2008, we raised more than $1 million for mental health, our cause of choice. The company also supports literacy, the Canada Post Freestyle Team and the United Way. We are an official supplier for the Vancouver 2010 Olympic Winter Games. Each year, a team of employee volunteers helps Santa answer more than one million letters in 26 languages, a feat that has earned Canada Post a spot in The Guinness World Records.

As one of the largest and farthest reaching organizations in Canada, Canada Post is making a serious commitment to its corporate social responsibility (CSR). In 2008, we issued our first CSR Report.

Around the world, postal service is part of a shrinking sector. Most postal administrations are experiencing decreasing mail volumes, increasing points of call and demands from customers for more sophisticated services. Canada Post is no exception.

Canada Post’s competitors range from niche players to large multinationals. Unlike its competitors, Canada Post has a mandated universal service obligation to deliver mail to every address in Canada, five days a week. Since 2000, Canada Post has also been restricted by a price-cap formula that holds rate increases on the basic letter rate to two-thirds the rate of inflation.

As our customers’ needs evolve, ­Canada Post is changing too. The company is embarking on a substantial Postal ­Transformation plan, developing a modern, effective and efficient delivery model and renewing plants and equipment, so we can continue to offer real value to our customers, support safety and productivity and become more environmentally friendly.

*Conference Board of Canada study, 2007