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Introduction
 
Highlights
 
Message from the President and CEO
 
About Us
 
Key Performance Indicators
 
Changing our Culture
 
Connecting With Customers
 Transaction Mail
 
Connecting With Customers
 Parcels
 
Connecting With Customers
 Direct Marketing
 
Social Responsibility
 
Corporate Governance
 
Board of Directors
 
Officers of the Corporation
 
Chairman's Message
 
Ombudsman's Message
 
Financial Performance
 
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CANADA POST CONTINUES IN ITS EFFORT TO BUILD A MODERN WORKPLACE, ONE THAT IS CHARACTERIZED BY FAIRNESS AND RESPECT, A RENEWED FOCUS ON HEALTH AND SAFETY, AND ONGOING DIALOGUE WITH EMPLOYEES AT ALL LEVELS.

In keeping with our corporate values, three main principles have guided the effort.

Employees can’t do their best at work unless they are treated with fairness and respect. Canada Post has put its values to work by insisting on respectful work habits throughout the company. Team leaders have been called upon to place greater emphasis on involving employees in decisions that affect their work and their workplace. As well, Canada Post is continuing to develop its employee recognition programs and is encouraging team leaders to acknowledge the contributions that employees make in serving our customers and improving the business operations.

The personal safety of employees must be protected. In 2007, Canada Post made improving the health and safety of its workplaces and work practices an overriding priority. Numerous measures have been introduced to help reduce accident rates, including a public awareness campaign asking our customers for help in keeping their premises safe for delivery employees.

Employees must be welcomed into an ongoing conversation about the business and its future. For the second year, 22 regional forums were held in eight cities with approximately 6,500 team leaders. The forums provided the executive with an opportunity to have a dialogue about the company’s business challenges. As well, there were ongoing management visits and workplace discussions designed to engage front-line employees in dialogue about our business realities and strategic direction.

All these efforts produced measurable gains in 2007 – we saw improved results in our annual employee survey and Canada Post was included in Mediacorp’s Top 100 Employers for the second year. While we are encouraged by these positive signs of progress, there is still much to accomplish if we are to meet our goal of becoming the best place to work in Canada with every employee contributing to and sharing in our success.

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  • OUR VALUES

  • We work to earn our customers’ business.

  • We succeed by working together.

  • We take responsibility for our actions.

  • We treat each other with fairness and respect.

  • We strive to continuously improve.

  • We act with integrity in all that we do.