AGILITY REQUIRED TO MEET CUSTOMER DEMANDS
As a letter carrier for 15 years, Matt Charlton has a front-line understanding of what Canada Post must do to succeed. “Canada Post has a long history of adapting to change, but as technology leads the way, we have to react with agility in order to remain relevant,” he says. “This is no small feat for a company of our size. Add to that the demands of our federal mandate, the customers on both the receiving and sending ends of our business, and the people who do the work, and it becomes obvious the challenge is great.”
Matt believes the corporate team incentive program works to help all employees feel like part of the solution. “With an incentive to become more efficient and profitable, we all stand to gain from our success and satisfying the customer.”
Matt Charlton, Letter Carrier
CHANGE BEGINS WITH A CONVERSATION
Andrea Colley has gone from Christmas casual to letter carrier to courier supervisor at Canada Post in Halifax. You could say that change is part of her life.
“I always ask how do I change to make myself better?” she says, “and I think it’s amazing how Canada Post is adapting in a world that’s moving so quickly.”
She’s seen both the need and the impact of modernization first hand. “We’re working with older machinery, a changing workforce. But our working conditions are getting better and better.”
So how does she help keep her colleagues engaged? “Say hi and open up a conversation,” she says. “When you listen and show respect, you realize that as a team, nothing is impossible.”
Andrea Colley, Mail Service Courier Supervisor
From left to right: Micheal Rog, Commercial Services Network; Byron Vienneau, Sales; and Steve Fulton, Product Innovation.
TUNING INTO AWARD-WINNING RADIO FREQUENCY TECHNOLOGY
What happens when two organizations put their resources toward a common goal? Simply put: innovation.
When the Canada Revenue Agency (CRA) wanted to confirm delivery of sensitive intra-agency packages, it called on Canada Post to deliver.
As partners, the CRA joined a cross-functional team at Canada Post, including Byron Vienneau, Michael Rog and Steve Fulton, and set to work. They developed a pilot program using existing Radio Frequency Identification (RFID) technology. The RFID tag enables real-time, end-to-end tracking of packages. From the moment a package leaves the CRA office to the second it reaches the CRA receiving office, the shipment is fully visible.
The pilot project received a Silver Award for Innovation and Collaboration at the Canadian Government Technology Event (GTEC) awards. Phase 2 will include CRA’s entire national coverage of 53 hubs and satellite offices.
