Aerial view of a sprawling neighbourhood with houses, yards and treesAerial view of a sprawling neighbourhood with houses, yards and treesAerial view of a sprawling neighbourhood with houses, yards and trees

Keep customer contacts up to date

Millions of Canadians move every year, stay in touch with your customers with our National Change of Address (NCOA)TM Mover Data service. Maintain the accuracy of your mailing lists with Canada’s most comprehensive, up-to-date source of mover information.

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Why update customer address data

Extend customer lifetime

An updated address database ensures you don’t lose customers when they move.

Optimize data targeting

Current and accurate address information enables better customer profiling and insights.

Reduce campaign costs

Accurate contact information reduces costs associated with undeliverable mail.

How Mover Data service works

Canada Post licenses NCOA Mover Data to approved Service Bureaus only, who in turn offer professional services that enable customer address updates.

We offer a privacy-compliant database filled with millions of mover records, all provided by individuals who have consented to have their address updated for mailing purposes.

Browse our approved Service Bureaus below to find the perfect data provider for your needs.

A man and a woman lean back against a windowsill in an apartment filled with moving boxes.

Licensed NCOA Service Bureaus

Company details Company Contact Email Telephone
Flagship Software LTD Kristi Kanitz sales@flagshipsoftware.com 1-866-672-0007
Global-Z International, INC. Marty Shaw sales@globalz.com 802-445-1011
Cleanlist.ca Jeff Bisset sales@cleanlist.ca 1-800-454-0223
JSI Data Systems David Etmanskie davide@jsidata.ca 613-727-9353
Melissa Data Canada Corporation Rick Brusca Rick.Brusca@melissa.com 1-800-800-6245
Pitney Bowes of Canada LTD Raymond Chin Raymond.Chin@pb.com 203-922-6961
Micro World Michel Findlay michel@micro-world.ca 604-741-1718

Types of data updates

A woman leans against her kitchen counter, smiling as she opens and reads mail

NCOA Mover Data service can only be applied to data files of existing customers. There are 2 types of data updates:

  1. New address information for existing customers.
  2. One-time update of an entire mailing list with new address information.

Create a targeted Personalized MailTM campaign and our Mover Data service will flag which customers have recently moved.

How to access our NCOA Mover Data service

  2. Review and agree to the NCOA Mover Data Terms of Use on behalf of your business. All parties must agree to the NCOA Terms of Use in order to clean up your customer data. View a preview of End User Terms of Use and Service Provider Terms of Use.
  3. Once the terms are accepted you will receive a Terms of Use ID that can be shared with the NCOA service provider handling your request. The NCOA provider will validate the provided ID and process your data.

Access NCOA Terms of Use

Contact us for Mover Data support

If you have any issues accessing the Terms of Use, or any questions about the NCOA Mover Data service, please contact your NCOA provider or our customer support team.

Send us an email:

ncoa@canadapost.ca

Reset your NCOA password

If you need to reset your password or if you’re having any other trouble with your sign in credentials, call our technical support team: 1-877-376-1212