For items destined to addresses outside of Canada

For items destined to addresses outside of Canada, please contact Canada Post’s Customer Service Group by phone at 1 866 607-6301 Monday to Friday 8 a.m. to 6 p.m. local time. If you’re enquiring about an item you sent to an international destination that arrived damaged, find out what you can do.

For items destined to Canada sent from an address in another country

For items sent from other countries destined to Canada, all enquiries must be initiated by the sender, with the postal administration of the country in which the item originated. This is in accordance with Universal Postal Union agreements.