Canada Post is committed to the highest standards of business conduct. Employees are expected to comply with Canada Post’s Code of Conduct and the policies and practices it represents.

What is Whistleblowing?

Whistleblowing was established for employees to disclose potential wrongdoings in the workplace and to provide an environment for disclosing such wrongdoings that is free from fear of reprisal. The Canada Post whistleblowing policy is aligned with the Public Servants Disclosure Protection Act (PSDPA) which defines wrongdoing as:

• Violating any federal or provincial law or regulations;
• Misusing public funds or assets;
• Gross mismanagement in the public sector;
• Doing something or failing to do something that creates a significant and specific danger to the health, safety or life of persons or to the environment;
• Seriously breaching the Values and Ethics Code for the Public Sector and/or Canada Post’s Code of Conduct; and
• Knowingly directing or counselling a person to commit a serious wrongdoing

Under the Act, reprisal means any measures taken against and employee who has made a protected disclosure or has, in good faith, cooperated in an investigation into a disclosure. It can include any measures that could adversely affect the employment or working conditions of the person, or a threat to take any of these measures or to direct a person to do so.

Who can report a wrongdoing?

Employees are encouraged to report serious wrongdoings without fear of reprisal. We will investigate these alleged wrongdoings and will maintain the confidentiality of information reported to the extent reasonably practicable.

How do I, as an employee, report a wrongdoing?

As a Canada Post employee, you should immediately report any serious wrongdoings to your immediate supervisor without fear of reprisal. If for some reason you feel uncomfortable raising the issue with your supervisor, submit a report by telephone, Internet or mail to the independent third-party reporting service listed below.

Canada Post, using the services of Clearview Strategic Partners Inc., has set up an independently managed toll-free "hotline" that is available year-round, 24 hours a day, 7 days a week to receive reports from employees on potential wrongdoings. You may file a report through one of the following means:

• online at the Clearview Connects website
• by telephone at 1-877-288-5043
• in writing to the following address:
  
  CLEARVIEW STRATEGIC PARTNERS INC.
  PO BOX 11017
  TORONTO ON M1E 1N0

I am not a Canada Post employee; however I need to report a concern?

If you are a customer of Canada Post and have witnessed unacceptable behaviours or levels of service, our Customer Service agents will attempt to resolve your complaint and provide you with a file number referencing your complaint.

Contact Canada Post Customer Service.

If Canada Post has completed its review of your complaint and you are not satisfied with the proposed solutions, you may appeal to the Ombudsman. You can reach the Office of the Ombudsman at 1-800-204-4198.