New Ombudsman appointed at Canada Post
July 21, 2008
At the time of her appointment, Ms. Goodfellow was General Manager, Human Performance Excellence at Canada Post. Throughout her 30-year career with Canada Post, she has acquired extensive knowledge and leadership experience, at Head Office and in the field, primarily in Human Resources, Operations and Customer Service. Ms. Goodfellow holds a Masters Degree in Business Administration from the University of Western Ontario and Bachelor of Arts degrees in both Linguistics and Slavic Studies from Ottawa University. Amongst her many interests, she takes great pride in supporting under-privileged primary school children in Nairobi, Kenya. For the past 5 years, she has also been Canada Post's representative on the Board of Directors for the Canadian Council for Aboriginal Business.
Ms. Goodfellow replaces Michel Tremblay who was the Ombudsman for Canada Post from September 1, 2002 until his retirement on March 31, 2008.
The Office of the Ombudsman was created in 1997 to safeguard customer interests by assisting with the resolution of customer service complaints and operates at arms-length from Canada Post.
For more information, customers can reach the Ombudsman's website at http://www.canadapost.ca/cpo/mc/aboutus/ombudsman/default.jsf/