Use of your personal information
The Office of the Ombudsman uses personal information provided by customers for the following purposes:
- Assessing appeals
- Initiating investigations
- Reviewing evidence
- Producing the Ombudsman’s findings and recommendations
- Assessing customer feedback on the performance of the Ombudsman’s office and its staff.
Collection and use of personal information is in accordance with the federal Privacy Act. All files investigated by the Office of the Ombudsman at Canada Post are included in Personal Information Bank Number PPU-099.
Once the ombudsman’s investigations have concluded, customer files are retained for a maximum of two years. Under the provisions of the Privacy Act, you have the right to the protection of and access to your personal information and to request that changes be made to that information.
Instructions for obtaining your personal information are outlined in the federal government publication entitled Info Source. Personal information requests will be processed by the Office of the Ombudsman’s Privacy Coordinator. All requests must be made in writing to:Privacy Coordinator
Office of the Ombudsman at Canada Post
PO BOX 90026
OTTAWA ON K1V 1J8
The Office of the Ombudsman makes every effort to protect your personal information. As such, all files are secured and access is limited to staff only.
The Office of the Ombudsman will not divulge information provided by the parties involved in a dispute without their consent, except in cases of imminent danger. Furthermore, the Office does not discuss, confirm, or deny any specific appeal with the media.
About this Website
This website was developed as a public information resource. This website does not collect personal information such as the names and addresses of visitors.
Accuracy of information
Every attempt is made to ensure that information on this web site is accurate. If you discover any errors or omissions, please Contact Us.