Return to Sender
When delivery to your customer cannot be completed.
How it works
Parcels you send to your customers that cannot be delivered will
be returned to you at your expense if:
Your recipient's address is incomplete or inaccurate.
The addressee has moved without providing a forwarding address.
The item is refused by the addressee.
The item is unclaimed.
A Return to Sender item will automatically be sent to the return
address on the shipping label. The shipping cost for the return
will equal the original shipment cost.
Anticipated Returns
When you expect you may have returns from your customers.
Benefits to you
Allow your customers to conveniently return items to you at your expense.
Pay for shipping only when customers use Return Service Labels to return items to you.
Track any parcel with a Return Service Label created using an approved Canada Post shipping system.
Receive delivery updates by email while return items are en route to your warehouse.
Benefits to your customer
Hassle-free return process as the Return Service Label is provided for their convenience.
Convenient drop-off options.
No additional shipping costs—your customer returns the shipment to you at your expense.
If your company has more than 10,000 returns per year, you may
qualify for a bulk return agreement. Contact your Canada Post
Representative for more details.
How it works
When creating your shipping label, request the printing of a Return Service Label and select your preferred Canada Post shipping service (only available when using a Canada Post approved shipping system).
Select Delivery Updates by Email, if desired.
Assign up to two reference numbers to your return shipment for easy online tracking.
Place the Return Service Label inside your outgoing shipment. Instructions for your customer are included on the Return Service Label.
You are only charged for shipping when a customer uses a Return Service Label to return an item to you.
What you need
You must have a contract with Canada Post. Don't have one?
Find out about contracts.
Authorized Returns
When your customer unexpectedly needs to return something to you.
Benefits to you
Better manage your inventory by authorizing returns from your customers.
Control your costs—only authorized returns can be accepted.
Improve the return service you provide to your customers.
Benefits to your customer
Easy access to a Return Service Label in the format of their choice.
Convenient drop-off options.
No additional shipping costs—your customer returns the shipment to you at your expense.
If your company has more than 10,000 returns per year, you may
qualify for a bulk return agreement. Contact your Canada Post
Representative for more details.
How it works
You can authorize your customers to return items to you only when
a return is necessary. Once you authorize a return, you can
provide your customer with a Return Service Label by:
Directing them to a website to download and print a return label.
Sending them a return label via email.
Providing them a hard copy return label via physical mail.
What you need
You must have a contract with Canada Post. Don't have one?
Find out about contracts.
Specifications for Authorized Returns
If you would like to create your own Return Service Labels for
authorized returns, ensure they meet our
specifications . Or contact
DATA Group , our authorized supplier,
to prepare the label templates in PDF format for you.
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