You are currently visiting our Basic Site. This site is used for low-bandwidth connections, mobile devices and alternative browsers.
To restore the graphics and layout, return to the Standard Site.

Skip Navigation

Welcome! Save time! Sign up | Registered users: Sign in

Overview of Changes – Frequently Asked Questions

Effective January 16, 2012

Transaction Mail Services

Lettermail™, Letter-post, Registered Mail and Incentive Lettermail ™


Direct Marketing Services

Addressed Admail™, Business Reply Mail™, International Business Reply Mail™, Unaddressed Admail™ and Publications Mail™


FAQs applicable to all Services

  1. All Services: Were there price increases and when did they take effect?

    Effective January 16, 2012, there were price increases to the following services:

    • Addressed Admail
    • Business Reply Mail / International Business Reply Mail
    • Domestic Registered Mail
    • Lettermail
    • Incentive Lettermail
    • Publications Mail
    • Unaddressed Admail
    • US and International Registered Mail
    • U.S.A. and International Registered Mail
    • US and International Letter-post
    • Change of Address
    • Hold Mail

    2. Top

  2. All Services: What service changes will be effective on January 16, 2012?

    The following service changes will be effective on January 16, 2012.

    Also noted for customer convenience are important reminders and new or upcoming service enhancements and changes.

    Incentive LettermailTM

    • EFFECTIVE JANUARY 1, 2012

      • Address Accuracy – Giving You More Time to Improve Your Mailing Lists
    • EFFECTIVE JANUARY 16, 2012
      • Modifying Machineable Specifications to Add Value to Your Mailings
    • OTHER RECENT CHANGES
      • Offering More Solutions – Allowing the Induction of Mailings Using Cardboard Container Solutions in Conjunction With Canada Post-Supplied Containers

    Addressed AdmailTM

    • EFFECTIVE JANUARY 1, 2012

      • Address Accuracy – Giving You More Time to Improve Your Mailing Lists
    • EFFECTIVE JANUARY 16, 2012
      • Modifying Machineable Specifications to Add Value to Your Mailings
      • Eliminating Bags as a Containerization Option
    • OTHER RECENT CHANGES
      • Acquisition Admail Introduces New Enhancements
      • Offering More Solutions – Allowing the Induction of Mailings Using Cardboard Container Solutions in Conjunction With Canada Post-Supplied Containers

    Business Reply Mail

    • EFFECTIVE JANUARY 16, 2012

      • Modifying Machineable Specifications to Add Value to Your Mailings
      • Update: Additional Business Reply Mail Sites Have Been Automated

    Publications MailTM

    • EFFECTIVE JANUARY 1, 2012

      • Address Accuracy – Giving You More Time to Improve Your Mailing Lists
    • EFFECTIVE JANUARY 16, 2012
      • Modifying Machineable Specifications to Add Value to Your Mailings
      • Eliminating Bags as a Containerization Option
      • Limiting Unwrapped Publications Mail Items to One Gatefold
    • OTHER RECENT CHANGES
      • Acquisition Admail Introduces New Enhancements
      • Offering More Solutions – Allowing the Induction of Mailings Using Cardboard Container Solutions in Conjunction With Canada Post-Supplied Containers

    Unaddressed AdmailTM

    • EFFECTIVE JANUARY 16, 2012

      • Enhancing Your Unaddressed Admail Experience
        • Introducing a New Online Targeting, Pricing and Ordering (TPO) Application
        • New 10% Seasonality Discount for Orders Deposited Six Months of the Year
        • Visibility of the High Demand Routes and Suggested Routes
        • Updated Householder Counts and Maps
      • Discontinuing Access to Unaddressed Admail Contract Prices for Customers who use the SOM Only Version of EST
      • Increasing the Quantity of FlexipackTM Pouches from 50 to 100 per Pack
      • Amendment to the Requirements for Unaddressed Admail Co-Op Mailings
      • Clarifying the Exemptions to the Unaddressed Admail Consumers’ Choice Program for Municipal Electoral Candidates

    • OTHER RECENT CHANGES

      • Published Unaddressed Admail Cut-Off Times
      • Mechanically-Applied Single Plastic Banding Allowed for Standard Items
      • Acquisition Admail Introduces New Enhancements

    • IMPORTANT REMINDERS

      • Ensure All Containers, Pallets and Monotainers are Labelled Correctly

    3. Top

  3. All Services: When were customers with a Canada Post Agreement notified of the changes?

    Changes were posted to the Canada Post website on July 25, 2011. Customers were also sent a notification letter on July 25, 2011 advising them of the upcoming changes to the Canada Post services they use. The timing for communicating these changes reflects Canada Post's continuing efforts to respond to customers' requests for a predictable and manageable environment for price and service changes.

    4. Top

  4. All Services: When did customers receive the 2012 Price Sheets and Customer Guides?

    On July 25, 2011, along with the notification letter, customers were provided with 2012 Price Sheets indicating the new prices to which they are entitled by their Agreement with Canada Post.

    All the Customer Guides will be posted online by November 18, 2011.

    5. Top

  5. All Services: Is there a web location that centralizes all the pertinent information on how to access and use Canada Post commercial services?

    Canada Post is always looking for ways to serve customers better and continues to invest in bringing customer value to the marketplace. To make it easier to do business with us, our website Postal Services centralizes all the pertinent information on how to access and use Canada Post commercial services. Site categories include:

    • Customer Guides
    • Canada Post Prices
    • Mail Preparation and Presortation Guides
    • Postal Indicia
    • Container Labels
    • Householder Counts and Maps
    • Postal Guide
    • Postal Standards
    • Do-It-Yourself Checklists to Avoid Common Errors
    • Details on Surcharges

Top