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What is epost?
epost™ service is the secure, ebilling system preferred by millions of Canadians—and thousands more join each day.
Offered free to your customer, this innovative electronic document presentment and payment network is integrated with major Canadian financial institutions, making it easy for your customers to receive and pay all of their bills in one place.
What are the most common uses of epost service?
- electronic billing and payment
- online statement delivery
- online payroll delivery
- online tax document delivery
Choose epost service and save
Significant cost savings can result when you become an epost mailer. Let us demonstrate the savings and provide the profitability analysis to help you build your business case. Then we will work with you to drive adoption of epost service among your customer base to increase your return on investment.
Why your customers will prefer epost service
- Customers can view and pay all their bills in one place using one username and password.
- Customers save time, paper and physical storage.
- Customers can store their bills and documents for up to 7 years.
- Customers can access the service in English or French.
Bank-grade security
Regular email is easily compromised—making it inappropriate for content-sensitive deliveries. With epost service, on the other hand, you can offer your customers:
- Protection under the Canada Post Act and a brand they trust.
- An Electronic Postmark™ that certifies mail has not been altered, modified or tampered with during its delivery.
- High-level security without additional hardware or software requirements.
Is epost service for you?
If you’re a mid to large size organization that sends at least 5,000 bills or documents a month, epost has a solution for you.
How epost works
The epost service uses a proven 3-step process to provide enterprise document solutions that meet your unique business needs.
- Capture
Connecting directly to your print software, or customer billing system, epost creates electronic, web-ready versions of your company’s bills, statements, payroll, tax and other important business communications for electronic billing or online delivery. - Compose
The epost service re-engineers electronic documents into web-friendly formats to drive consumer traffic to available ecare or eCRM functionality through secure single sign-on links. Our formats also allow you to promote targeted advertising through digital inserts or communicate regulatory announcements to customers. - Distribute
Your documents will be delivered securely and directly to your customer’s personal epost mailbox. For further information and more delivery options, learn about SmartFlow™ Send.
epost service = higher e-adoption rates
Customers want all of their bills in one place, according to a comprehensive market research study conducted by PricewaterhouseCoopers. The study also revealed that:
- The 4 benchmark companies with greatest ebilling adoption rates used epost service as part of their ebilling strategies.
- Customers surveyed viewed epost as superior to biller direct in 2 areas:
- reliability of on-time bill delivery
- accuracy of information
- Customers surveyed preferred epost service because it’s a centralized portal for receiving multiple ebills in a single location with a single password.
- Lack of awareness is a major barrier for ebill adoption.
Source: Ebilling adoption: overcoming barriers and maximizing ROI, prepared by PricewaterhouseCoopers, September 2009.
Frequently asked questions
What other companies are using the epost service?
How do users pay their e-bills?
How do I get paid?
Is epost secure?
What is the typical payback period of the epost service?
How does Canada Post protect the privacy of customer information?
What other companies are using the epost service?
Canada’s top retailers, telecommunications companies, banks and utilities use epost service for bills and invoices. In addition, more than 1,000 employers use it to securely deliver payroll notices and tax forms to their employees.
How do users pay their e-bills?
Customers can pay by electronic funds transfer at epost.ca, by credit card (where accepted), or directly from their online bank accounts.
There is no change to your existing payment remittance process. Online payments are processed through the regular banking clearance system, forwarded to your lead institution and deposited directly into your company’s bank account.
Yes, epost security is built according to the same standards as Canada’s major banks. In addition, the epost service is fully integrated with the online banking sites of all the major Canadian banks and credit unions.
What is the typical payback period of the epost service?
The payback period is dependent on variables such as existing physical mail costs, mail volumes, business case discount rates, marketing efforts and investment, and customer adoption rates. Your Canada Post sales representative can work with you to calculate the payback period for your investment.
How does Canada Post protect the privacy of customer information?
Canada Post has developed information-handling and privacy-protection practices according to the requirements of the federal Privacy Act. As well, we adhere to the Personal Information Protection Electronic Documents Act (PIPEDA), which ensures that any information provided to Canada Post is handled in a manner that protects the privacy of the individual.
Contact us now
Ready to get started with the epost service? Contact us at 1-866-282-7167 during regular business hours.
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