What is Hold Mail?

Hold Mail is a service provided by Canada Post that allows you to temporarily hold the delivery of mail to your business address. Upon request, we will hold your mail until a specified date or as provided in the terms and conditions for Hold Mail.

You can request Hold Mail service at your Post Office or online

Features

The minimum service period for Hold Mail is 5 business days for businesses. You can, however, request a shorter period of time. You can also renew the service, providing you request renewal before the expiry date of the service. The renewal price will be the current price at the time you apply.

The service is non-refundable if cancelled after it has begun.

Restrictions

Hold Mail requests cannot be accepted from customers who receive mail through a shared postal address (e.g. if several businesses have a common postal address or privately administered mailboxes).

Parcels (e.g. Priority™ Next A.M., Xpresspost™, Expedited Parcel™ and Regular Parcel™) may be delivered or carded during the hold period. Should you expect any parcel deliveries, please advise your senders to delay shipping until your return.

Rates & prices

The minimum fee for business customers is the full 5 business day rate. For information on current rates and payment terms, please contact your Post Office representative or visit our hold mail pricing page.

Submitting a Hold Mail request

Submit your request online

You can access this service 24 hours a day, 7 days a week.

Submitting Hold Mail requests electronically is a secure and convenient way to ensure that your mail is held at the delivery Post Office for a specific period of time.

To use this service, you will need:

• a current address
• a valid credit card (VISA, MasterCard, or American Express)
• a valid email address
• a web browser that supports 128-bit encryption
• authority to act on behalf of the businesses listed on your request

Please allow 3 business days for your request to be processed. Confirmation will be sent to you by email.

You can get started right away. Submit your Hold Mail request online!

Submit your request at a Post Office

You can get a Hold Mail request form at any local Post Office.

Please allow 5 business days for your request to be processed. Confirmation will be sent to your address.