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Business Reply Mail

Improve customer response to your messages.

Business Reply Mail envelope
  • Make it easy for customers to respond to your messages by paying their postage. Give them an easy and convenient way to reach you—at no expense to them.
  • No matter what your size or sector, our Business Reply Mail™ (BRM) service can help keep you connected with your customers. Learn how to make it work for you.

Learning the Basics

No need to find a stamp

Your customers will love the convenience of Business Reply Mail. All they have to do is drop it in the mail. Best of all, because you only pay for the responses you receive, it helps you control your mailing costs.

Choose from card, envelope, and label formats.

You can use Business Reply Mail service with customers in Canada, the United States, and more than 180 countries around the world to:

  • Receive payments.
  • Generate sales leads.
  • Request information.
  • Raise funds.
  • Conduct market research.
  • Develop a customer list.

5 tips to get the most from your replies

Build your brand
Customize specific areas of your return mail with images and targeted messages to support your brand and promote your products and services.

Make tracking easier
Change the title or first line of the BRM address to easily track response rates by campaign or department.

Get the best price
Get the best price by making sure your items can be sorted by our machines (the price for each returned item varies depending on size and weight).

Improve convenience for your customers
Provide your customers electronic access (web or email) to print postage-paid labels.

Increase flexibility
Commercial mailers can produce plastic envelopes (leak-proof) for their unique requirements. Available for returns within Canada, these envelopes can be used for items like ink cartridges, bio samples, CDs, DVDs, and much more.


Specifications

Your Business Reply Mail items must meet our size and weight requirements.

Size and weight for Business Reply Mail within Canada

Category Length Width Thickness Weight
Envelopes/Self-mailers*
(Machineable)		 MIN 140 mm
(5.6 in)		 90 mm
(3.6 in)		 0.18 mm
(0.007 in)		 3 g
(0.11 oz)
MAX 245 mm
(9.6 in)		 156 mm
(6.1 in)		 5 mm
(0.2 in)		 50 g
(1.75 oz)
Cards
(Machineable)		 MIN 140 mm
(5.6 in)		 90 mm
(3.6 in)		 0.18 mm
(0.007 in)		 N/A
MAX 235 mm
(9.2 in)		 120 mm
(4.7 in)		 5 mm
(0.2 in)		 50 g
(1.75 oz)
Other Business Reply Mail/
Self-mailers*		 MIN 140 mm
(5.6 in)		 90 mm
(3.6 in)		 0.18 mm
(0.007 in)		 10 g
(0.4 oz)
MAX 380 mm
(14.9 in)		 270 mm
(10.6 in)		 20 mm
(0.8 in)		 500 g
(17.6 oz)

*Any item that does not have an outer cover, wrapping or envelope in addition to the paper or material on which the communication is placed.


Size and weight for Business Reply Mail for U.S.A. and International

Category Length Width Thickness Weight
Envelopes/Self-mailers*
(Machineable)		 MIN 140 mm
(5.6 in)		 90 mm
(3.6 in)		 0.18 mm
(0.007 in)		 3 g
(0.11 oz)
MAX 245 mm
(9.6 in)		 150 mm
(5.9 in)		 5 mm
(0.2 in)		 50 g
(1.75 oz)
Cards
(Machineable)		 MIN 140 mm
(5.6 in)		 90 mm
(3.6 in)		 0.18 mm
(0.007 in)		 N/A
MAX 235 mm
(9.2 in)		 120 mm
(4.7 in)		 5 mm
(0.2 in)		 50 g
(1.75 oz)

*Any item that does not have an outer cover, wrapping or envelope in addition to the paper or material on which the communication is placed.


Rates & prices

Annual registration fee
Pay $600 per year for each unique Canadian, U.S.A, or international Business Reply Mail return address. This registration fee is fixed and non-refundable, regardless of the number of returned items. We will invoice you annually.

Price per returned item
You also pay the applicable postage for each returned item. Postage cost varies based on size, weight, and where it's coming from. Mail that can be sorted by our machines costs less than items that need to be handled manually.

View Business Reply Mail pricing.


When to expect responses by mail

Service standards are estimates of how long it will take for you to receive your reply item. Service standards are not guaranteed but are generally:

Local 3 business days
Within a Province 4 business days
National 5 business days or more

You can start counting on the first business day after your customer drops the reply item in the mail.

Learn more about service standards.


Get started—it's as easy as 1-2-3.

  1. Set up an account.

    Contact your Canada Post representative, or call 1-866-757-5480. Please note: the $600 non-refundable registration fee will apply for each unique return address.

  2. Create your BRM artwork online.

    Our fast, free, and secure online tool helps you create and send your artwork electronically. Step-by-step instructions will help you:
    1. Personalize your envelope, card or label artwork with your company or campaign name.
    2. Produce a return item that contains the essential elements you need to qualify for the best price.

    Check out our online tool, Business Reply Mail Artwork, or view the demo.

  3. Measure twice, cut once.

    Before you print a large quantity, you have 2 opportunities to check that your BRM items qualify for the lowest price:

    1. Layout – confirm that your artwork has the proper positioning on your return mail. Send an electronic file of your BRM envelope or label to:
      mailstandardsandtesting@canadapost.ca

    2. Test – send 50 samples of your physical BRM items to ensure that our machines can read your mail.

Additional information is provided in the Business Reply Mail Artwork tool.


Support

Need help? Contact us at 1-866-757-5480 and we'll answer your questions.