Parcel Services Customer Guide (and amendments)

Parcel Services Customer Guide (3.61 MB)

• Effective October 1, 2012 and includes all amendments up to April 15, 2013

The Customer Guide (for Customers under contract only) forms part of the Agreement between the Customer and Canada Post for Parcel Services.  It explains the qualifications and other terms and conditions under which the service is provided.

How to use Canada Post Shipping Labels

Amendment #1 - Effective October 1, 2012

• Parcel Return Enhancements

Amendment #2 - Effective January 14, 2013

• Removal of the base Liability Coverage (up to $100) included with Regular Parcel^TM, Small Packet^TM – USA (Air) and Small Packet^TM – International (Air and Surface)
• Removal of the Small Packet^TM – USA (Surface) service
• New – Tracked Packet^TM (USA and International) services
• Automation Discount
• New – Manual Document Surcharge
• Large volume drop-off – Double Stacking
• Paying for Your Mailing
• Web Services

Amendment #3 - Effective April 15, 2013

• Xpresspost prepaid cushion envelopes
• NEW - AddressComplete

Amendment #4 - Effective May 26, 2013

• Removal of the “Redirection” feature
• Change to the General Terms and Conditions – On-time Delivery Guarantee – Claims for Delay