What is SmartFlow?

SmartFlow™ Document Management Services automate manual tasks and convert paper-based processes to electronic ones—improving workflow, returned mail management, and response and transaction times—all while cutting costs, streamlining operations and increasing customer satisfaction.

Many of Canada’s most successful companies use SmartFlow services to power key customer and employee interactions—like billing, payroll and fulfillment—as well as back-office processes in accounting, HR and marketing.

What is document management?

Document management is the process of converting paper documents to electronic versions, and then managing and automating the flow of these digital documents and data.

A document management service provider can help minimize manual data entry and paper handling, and can significantly reduce the costs of storing, retrieving and distributing physical documents.

Why outsource your document management?

Many repetitive, labour-intensive, paper-based tasks can be performed more quickly, accurately and cost effectively by a specialist service provider. You’ll achieve cost and operational efficiencies while freeing up resources for other purposes. This allows you to refocus your human and capital resources on areas of core competency.

How can SmartFlow help your business?

Reduces costs

Trim costs associated with a wide range of business processes—from document creation and delivery to merchandise fulfillment and data management.

Improves customer experience

Build stronger customer relationships by responding to requests and orders more quickly, and communicating with customers through the channels they most prefer.

Drives operating efficiencies

Automate manual tasks and outsource essential but non-core business transactions to a single service provider.

What sets SmartFlow apart from the competition?

• SmartFlow is the only one-stop provider that can manage inbound and outbound transactions with employees and customers through a full range of physical and electronic media.
• SmartFlow is the only means of issuing bills, statements and other communications to the over 5 million Canadians who prefer to receive their business correspondence through the epost™ network.
• With the most expansive distribution and logistics network in Canada, SmartFlow is uniquely positioned to offer you—and your customers—the most timely and secure document management services.