Help with Track

About Track

Canada Post's online tracking tool allows you to use the tracking number from your mailing label or receipt to access tracking information and confirm the delivery of your item.

• Any item with a bar code can be tracked
• To confirm delivery of your item, you can use your Tracking number, Delivery Notice Card number, or Reference number

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How Track Works

Our tracking system is updated daily to provide you with the most current information available about the location and status of your item.

If your item was mailed within Canada, you'll be able to find out:

• When your order was created in our system
• When your item was received by Canada Post
• When your item was delivered, or:
• When a Delivery Notice Card was issued to notify the recipient that the item is available for pick-up

If your item was mailed to the USA or internationally, you'll be able to find out:

• When your order was created in our system
• When your item was received by Canada Post
• When your item left Canada and when it was accepted by a foreign postal administration
• When your item was delivered, or:
• When a Delivery Notice Card was issued to notify the recipient that the item is available for pick-up

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How Can I Track?

Track by Tracking Number

1. In the Tracking Number(s) box, enter one or more tracking numbers.
2. Select the Track button to view your results.

Track by Delivery Notice Card

1. In the Delivery Notice Card Number(s) box, enter one or more delivery notice card numbers.
2. Select the Track button to view your results.

Track by Reference Number

1. In the Reference Number(s) box, enter one or more reference numbers.
2. In the Start Date box, enter your planned deposit date.
3. In the End Date box, enter your planned delivery date.
4. Select the Track button to view your results.

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Understanding Track Results

After you’ve entered your tracking number and have been brought to the Track results page, a progress bar displays the status of your item. The following table describes each phase of the progress bar.

Progress Bar	Description
	Accepted A grey Accepted bar indicates that a domestic shipping label has been created, but Canada Post has not yet received the item for processing. If your item is international, it is en route to Canada.
2012/04/24	Accepted A blue Accepted bar indicates your item has been received at a Canadian postal facility. The date it was received appears below the progress bar.
	In Transit Your item is en route to a postal facility at the destination.
2012/04/26	The orange wedge will move along the progress bar as your item nears its destination. The current date appears below the In transit section of the bar.
	Check Track History (partial) The delivery of your item has been interrupted. In Track, check the Track History section below the progress bar for specific details.
	Check Track History (full) Your item has been returned to sender. The progress bar will not track the delivery of the returned item but new scan events will display in Track History below the progress bar.
	Out for Delivery Your item is on its way to its final destination.
	Delivered A half green Delivered bar indicates that we attempted to deliver your item. The item is now available for pickup at a Post Office.
	Delivered A fully green Delivered bar indicates your item has been successfully delivered.
Delivery Times
Check under the Delivered section of the progress bar for delivery dates or expected delivery times.*
2012/04/30 2012/05/02	In most cases, when your item is first mailed, an expected delivery date displays under the Delivered section of the progress bar (grey). When your item has been delivered, the actual delivery date shows (green).
Expected delivery: 4-12 business days 2012/05/02	In some cases, we display a range of delivery days. When your item is delivered, the actual delivery date will show. Note: the range refers to business days (Monday to Friday with the exception of holidays).
Delivery Times 2012/05/02	In some cases we display a Delivery Times link. Select the link to determine the expected delivery date for your item. When your item is delivered, the actual delivery date will show.

*Exceptions apply in some areas. Exact delivery standards exist for every origin-destination combination. Consult our delivery standards tool or our shipping products & services information.

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Common Concerns

What if my tracking information is unavailable?

If you receive a message telling you that your tracking information is unavailable, it doesn't mean that your item hasn't been mailed.

• There may be a delay between scanning events and the availability of tracking information related to those scanning events
• Depending on how recently your item was mailed, tracking information may not be immediately available (this is most likely to occur in rural locations, or when information is provided by foreign postal administrations)
• Tracking information and delivery confirmation are not available if your item was sent using one of the following USA or International services:
  • Small Packet™
  • Light Packet™
  • Letter-post

We understand the difficulties that arise when you are unable to access up-to-date tracking information for your item. Please rest assured that our delivery experts are hard at work making sure that your item reaches its destination as quickly and safely as possible.

To receive the most up-to-date tracking information about your item, you can sign up for Delivery Updates by email.

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Delivery Standards

Being able to track your items is important to you, and we know it. That's why we collaborate closely with our delivery network to ensure that delivery standards are met. However, not all delivery standards are guaranteed.

• Delivery standards do not include the day of mailing, weekends, and statutory holidays
• Delivery standards are measured from the business day after deposit to the first delivery attempt
• Weekend deposits are considered Monday deposits or the first business day after a statutory holiday
• Delivery standards do not apply to redirected or returned items
• Delivery standards apply (but are not guaranteed) for items shipped using a Return Service label
• Items that do not meet product specifications for the requested service may not be delivered within our delivery standards
• Items that are packaged or addressed incorrectly may not be delivered within our delivery standards
• Delivery standards are subject to change without notice

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User's Guide
Tracking Number Formats

Service	Format
Online Generated Shipping Label	0000 0000 0000 0000
	Residential 16 digits Located on your receipt or directly on the item
	Commercial 16 digits Located on your receipt or directly on the item
Prepaid Envelope Customer Receipt	AA 000 000 000 AA 00 000 000 000
	Priority™ 11 or 13 digits Located on your prepaid customer receipt
	Xpresspost™ 11 or 13 digits Located on your prepaid customer receipt
Residential Shipping Label	AA 000 000 000 AA
	Priority™ 13 digits Located on your receipt or directly on the item
	Xpresspost™ 13 digits Located on your receipt or directly on the item
	Expedited Parcel™ 13 digits Located on your receipt or directly on the item
	Regular Parcel™ 13 digits Located on your receipt or directly on the item
Commercial Shipping Label	AA 000 000 000 AA
	Priority™ 13 digits Located on your receipt or directly on the item
	Xpresspost™ 13 digits Located on your receipt or directly on the item
	Expedited Parcel™ 13 digits Located on your receipt or directly on the item
	Regular Parcel™ 13 digits Located on your receipt or directly on the item
Commercial Shipping Label (Address Label)	AA 000 000 000 AA
	Priority™ 13 digits Located on your receipt or directly on the item
	Xpresspost™ 13 digits Located on your receipt or directly on the item
	Expedited Parcel™ 13 digits Located on your receipt or directly on the item
	Regular Parcel™ 13 digits Located on your receipt or directly on the item
Bill of Lading	AA 000 000 000 AA
	Priority™ 13 digits Located on your receipt or directly on the item
	Xpresspost™ 13 digits Located on your receipt or directly on the item
	Expedited Parcel™ 13 digits Located on your receipt or directly on the item
	Regular Parcel™ 13 digits Located on your receipt or directly on the item
COD (Collect on Delivery)	AA 000 000 000 AA
	Residential 13 digits Located on your receipt or directly on the item
	Commercial 13 digits Located on your receipt or directly on the item
Xpresspost™ - International	AA 000 000 000 AA
	13 digits Located on your receipt or directly on the item
Xpresspost™ - USA	AA 000 000 000 AA
	13 digits Located on your receipt or directly on the item
Priority™ Worldwide	0000 0000 0000
	12 digits Located on your receipt or on your Priority™ air waybill
Expedited Parcel™ - USA	AA 000 000 000 AA
	13 digits Located on your receipt or directly on the item
Registered Mail Domestic	AA 000 000 000 AA
	13 digits Located on your receipt or directly on the item
Registered Mail US/International	AA 000 000 000 AA
	13 digits Located on your receipt or directly on the item