Website feedback 
Returning users: 
Forward your Mail
Get your mail redirected to your new home for as little as $6.25 a month or 30¢ a day.
- Secure – Keep personal information protected
- Convenient – Fast and easy registration
- Affordable – A few dollars a month buys peace of mind
*Based on our 12-month service for moves within the same province.
And get exclusive deals and discounts on moving-related products and services
- Instant Answers
- I filed a Change of Address. Why haven't I received any redirected mail yet?
- Why am I receiving only some of my redirected mail?
- What can I do if some of my mail is being incorrectly redirected?
- I filed a change of address. Why is some of my mail still being delivered to my old address?
About Mail Forwarding
About Mail Forwarding (Change of Address)
Whether moving or temporarily relocating to a new home or office, Canada Post’s Mail Forwarding service allows you to rest easy knowing that you’re not missing important mail and that your personal information stays safe. The service forwards your mail from your old address to an alternate address anywhere in Canada or in the world, enabling you to focus on the task of moving/relocating and to take your time to update your address on file with people that need to know.
Here are the top three reasons why over one million
Canadians forward their mail each year:
Prevent your mail (cheques, tax correspondence, bills and financial statements) from being missed or returned to sender
Eliminate the risk of identity theft by guaranteeing that your mail won’t be delivered to the new occupant of an old address
Avoid having to ask neighbours or friends to pick-up your mail
Choose the right service to serve your needs:
for Moves
(not returning to original address)
- When moving to a new residence or place of business
- To manage an Estate and receive mail addressed to a deceased individual
- When changing P.O. Boxes
for Temporary
Relocation
(returning to original address)
- When temporarily reassigned to a new job in a new city
- When relocating south to escape harsh Canadian winters
- When staying at a cottage for summer months
- When managing mail on behalf of another individual
- When your business is temporarily closed or relocated due to renovations
TIP! Moving? Choose 12-month service for best value!
- Save more: Benefit of lower monthly cost.
- Eliminate risk: Covers mail received on annual or infrequent cycle such as financial statements and recall notices.
Service Details
Whether you’re purchasing Mail Forwarding for yourself, your family, or on behalf of a business or another individual, here’s how to sign up for the service.
Don’t wait! Sign up early.
If you already know your new address, purchase your service today. All Mail Forwarding service requests must be purchased:
- at least 3 business days before start date (for residential requests)
- at least 10 business days before start date (for business requests)
You can include up to 4 individuals and 2 businesses, or a combination of 2 individuals and 2 businesses in one service registration request.
Only 4 easy steps
To verify your identity, you may be asked to answer some questions based on your credit history. The information you provide is only used to confirm your identity and will not be retained by Canada Post.
If requesting the service on behalf of someone else or a deceased individual, you must use this option. Bring a valid government-issued photo ID and additional proof of acting on behalf of another (see below).
TIP! After purchasing the service, make sure to login to our convenient online tool to extend, make changes and manage your service (email address must be provided at time of purchase).
Other available purchase option:
Pay Now and get a barcode: If you are unable to verify your identity online, with our Pay Online and get a barcode service feature you will be able to save your service details that you have entered, complete your payment information online, and receive a barcode that you can bring to the nearest post office, along with your personal ID, to verify your identity in person.
Purchasing Mail Forwarding service
on behalf of someone else
Please visit your nearest post office if you would like to purchase Mail Forwarding on behalf of someone else, including purchasing service on behalf of a deceased person.
Read about identification requirements.
Mail Forwarding on behalf of
to bring:
an individual:
If you are purchasing a Mail Forwarding service on behalf of another individual and you do not live at the same address.
- Your original, valid government-issued photo ID, and
- Letter of Authorization or a legal document demonstrating your authority to act on the individual’s behalf
a deceased person:
- Your original, valid government-issued photo ID, and
- One of the following certificates: death, medical examiner’s, funeral director’s, cremation, or other certificates by a comparable authority AND
- Proof of appointment as the legal representative, such as one of the following:
- Grant of Letter probate
- Letters of Administration (with or without will attached)
- Certificate of appointment of the estate liquidator or Certified statement of the liquidator
- Statutory declaration form (40-076-696)
a business:
If you are purchasing a Mail Forwarding service on behalf of a business or organization that is not home based.
- Your original, valid government-issued photo ID, and
- Legal document demonstrating your authority to act on behalf of the business; or
- A completed Letter of Authorization demonstrating your authority to act on the behalf of a business/organization.
Service Delivery Limitations
Please make alternate arrangements to have your mail forwarded to your new address if you receive mail through:
- An institution (e.g. a business, hotel, motel, rooming house, nursing home, hospital, school)
- A shared postal address, such as:
- When several businesses share an identical address
- You receive your mail through a privately administered mailbox such as UPS store
- When an employee or a division of an organization relocates to a new address.
Parcels are not included in the service. Please advise senders of your new address should you expect any deliveries.
Pricing
Pricing
Mail Forwarding for Moves (not returning to the old address) service is available for 4 or 12 months.
Why choose the 12-month Mail Forwarding service?
- Gives more time to update address on file with organizations you deal with.
- Ensures that you won’t forget to change you address on file with organizations that send you annual or infrequent mailings (i.e. tax documents, license sticker renewals, financial statements, etc …).
- Represents the most cost-effective option, on a per-month basis.
- Costs less than $7.00 per month compared to a higher monthly fee for a 4 month option.
| Residential | Business | |
| Provincial | $79.95 for 12 months* $47.95 for 4 months |
$240 for 12 months* $140 for 4 months |
| National | $99.95 for 12 months* $59.95 for 4 months |
$300 for 12 months* $175 for 4 months |
| U.S./International | $225.95 for 12 months* $135.95 for 4 months |
$675 for 12 months* $400 for 4 months |
Mail Forwarding for Temporary Relocation (returning to the old address).
| Residential | Business | |
| Provincial | $47.85 for 3 months $15.95 per month thereafter |
$85 per month |
| National | $59.85 for 3 months $19.95 per month thereafter |
$107 per month |
| U.S./International | $89.85 for 3 months $29.95 per month thereafter |
$200 per month |
Note: The business rate applies where there is a combination of a residential and business mail forwarding request in a single purchase.
*Based on our 12-month service for residential moves within the same province
Get Started Now!
Purchase Mail Forwarding online in 4 easy steps at least 3 business days in advance.
1. Before you begin, check to make sure you are eligible to purchase the service online:
- My original address is in Canada
- I do not receive mail through a shared address (dormitory, hospital, hotel or nursing home) or privately administered mailbox
- I am not requesting the service on behalf of another individual (living at a different address) or Estate
All information you submit online is fully encrypted and secure.
Get Started Now!
Purchase Mail Forwarding online in 4 easy steps at least 10 business days in advance.
1. Before you begin, check to make sure you are eligible to purchase the Mail Forwarding service online:
- The business’s original address is in Canada
- The business does not share an address with more than one other business or receive mail through a privately administered mailbox
All information you submit online is fully encrypted and secure.
Website feedback 
