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Returning users: 
Moving?
Get your mail redirected to your new home for as little as $6.25 a month or 30¢ a day.
- Secure – Keep personal information protected
- Convenient – Fast and easy registration
- Affordable – A few dollars a month buys peace of mind
*Based on our 12-month service for moves within the same province.
And get exclusive deals and discounts on moving-related products and services
- Instant Answers
- I filed a Change of Address. Why haven't I received any redirected mail yet?
- Why am I receiving only some of my redirected mail?
- What can I do if some of my mail is being incorrectly redirected?
- I filed a change of address. Why is some of my mail still being delivered to my old address?
About
What is a permanent Change of Address?
Permanent Change of Address redirects your mail from your old address to your new address. Whether you’re moving to a new home or moving your business, submit a permanent change of address if you don’t plan to return to your old address.
Why submit a change of address?
- Don’t miss important mail:
- Residential — driver’s license renewals, tax forms, credit cards, etc.
- Business — tax refunds, financial statements, contracts and purchase orders.
- Prevent identity theft — ensure sensitive mail follows you to your new address.
- Get special offers and deals on moving-related stuff.
Features
- Include up to 4 individuals or 4 families moving to the same address in one residential request.
- Include up to 2 businesses and 2 individuals moving to the same address in one business request.
- Get mail redirected for 12 or 6 months.
- Use it for moves within Canada or internationally.
Who can apply
Who can submit a Change of Address?
- Individuals and families can submit a Change of Address
- Businesses and individuals moving to the same address can submit a Change of Address.
Who is not eligible?
You cannot apply online or in person if you receive mail through:
- An institution (e.g. a business, hotel, motel, rooming house, nursing home, hospital, school)
- A shared postal address, such as:
- When several businesses share an identical address.
- You receive your mail through a privately administered mailbox such as at a UPS store.
- When an employee or a division of an organization relocates to a new address.
Completing a Change of Address for someone else
Apply at your local Post Office with identification and a letter of authorization.
Read about identification requirements.
Apply on behalf of a deceased person
Apply at your local Post Office with:
- One of the following certificates: death, medical examiner's, funeral director's, cremation, or other certificate by a comparable authority AND
- Proof of appointment as the legal representative, such as one of the following:
- Grant of Letters probate
- Letters of Administration (with or without will attached)
- Certificate of appointment of the estate liquidator or certified statement of the liquidator
- Statutory declaration form (40-076-696)
Rates & prices
Rates & prices
| Type | Price |
|---|---|
| Within the same province | $240 for 12 months* $140 for 6 months |
| Outside of province | $300 for 12 months* $175 for 6 months |
| U.S.A./International | $675 for 12 months* $400 for 6 months |
| Type | Price |
|---|---|
| Within the same province | $79.95 for 12 months* $47.95 for 6 months |
| Outside of province | $99.95 for 12 months* $59.95 for 6 months |
| U.S.A./International | $225.95 for 12 months* $135.95 for 6 months |
Note: The business rate applies where there is a combination of a residential and a commercial change of address request on a single change of address application
* Why opt for 12-month service?
- Residential Customers save $15 when you purchase the 12-month service over two 6-month purchases.
- Business Customers save $45 when you purchase the 12-month service over two 6-month purchases.
- Don’t miss important annual mailings from banks, Canada Revenue Agency, membership/club renewals, tax funds, financial statements, contracts and purchase orders.
How to apply
To forward your mail online:
- Submit your residential request at least 3 business days before you move and for business request at least 10 business days before you move.
- You will need a Canadian credit card (Visa, MasterCard or American Express), a valid email address, and authority to act on behalf of those listed on your request.
- To prevent fraud and ID theft, personal information and credit history will be used for authentication.
- Keep the reference number you receive in your confirmation email and use it to amend, extend or cancel your service online later on.
We value and protect the privacy and security of you and your business; the information you provide is only used to confirm your identity and is not retained by Canada Post.
Change your address at a Post Office
Residential change of address:
- Complete a change of address form at any Post Office at least 3 business days before moving.
- To prevent fraud and ID theft, you will need to bring government-issued photo identification with you when you sign up for this service. Read about identification requirements.
Business change of address:
- Complete a change of address form at any Post Office at least 10 business days before moving.
- To prevent fraud and ID theft, you will need to bring government-issued photo identification and supporting documentation proving that you can act on behalf of the business/institution. Read about requirements for identification and supporting documents.
Important Note! When a Permanent Change of Address service is purchased at a post office, and an email address is provided, your service details will be automatically emailed to you, including your reference number. You can use the provided information to extend, amend or cancel your service online.
Don’t wait! Apply early.
If you already know your new address, submit your request now. This saves you time in the busy weeks leading up to your move and allows us time to set up your request.
Extend your service
Extend your Change of Address service
- You must request an extension before your service expires. Pricing is the same as Change of Address pricing at the time of renewal.
- You must complete a new permanent change of address if your service has already expired.
Extend online
To extend, amend, or cancel your service, you will need your reference number and password (Your reference number was included in the email confirmation you received when you first purchased the service). Sign in now.
Extend at a Post Office
Please bring your government-issued ID and one of the following:
- A piece of mail that has been redirected
- The Change of Address form you received when you purchased your service
- Your receipt
- Your notification card
If you or your business has moved to a different address since the last time you submitted your Change of Address request, please submit a new request and pay the applicable fees.
Privacy
You may be asked to answer some questions based on your credit history to authenticate your identity.
Please note:
- To protect your security, Equifax (Canadian credit bureau) will match your responses to your profile using your date of birth, name, address and a government issued ID you have provided.
- You will be requested to provide your credit card information. Please note that your card will only be charged if you are successfully authenticated.
- At no time will Canada Post have access to your credit information or the questions asked.
- Once you have passed the online authentication you will receive confirmation of your transaction, allowing you to modify or extend your service.
- If you are unable or you do not wish to provide government-issued identification (driver’s licence or SIN) online, please submit a Change of Address in person at your local Post Office using alternative forms of identification.
Our Privacy Commitment
At Canada Post, one of our highest priorities is to respect the privacy and safeguard the personal information of individuals who entrust us with their information. This commitment is fundamental to our business and central to the trust Canadians have in our brand. To obtain information on Canada Post’s privacy policies, please visit the privacy section of our website.
*Based on our 12-month service for residential moves within the same province
Before you begin
Check if you are eligible to change your address online:
- I have a valid email, Canadian credit card and phone number
- I know my old and new address including Postal Codes.
- I confirm that I am not located in a shared delivery location (dormitory, hospital, hotel or where several businesses share an identical address)
- I live in Canada
Advanced notice
- For residential change of address, please allow a minimum of 3 business days before you move
- For Business change of address, please allow of minimum of 10 business days before you move.
Get Started
This is a 7-step online process that takes about 15 minutes to complete.
| Permanent Residential Change of Address |
|---|
|
Are all occupants of the current address moving to the new address? |
All information you submit online is fully encrypted and secure.
Before you begin
Check if you are eligible to change your address online:
- I have a valid email, Canadian credit card and phone number
- I know my old and new address including Postal Codes.
- I confirm that I am not located in a shared delivery location (dormitory, hospital, hotel or where several businesses share an identical address)
Advanced notice
For Business change of address, please allow of minimum of 10 business days before you move.
Get Started
This is a 7-step online process that takes about 15 minutes to complete.
| Permanent Business Change of Address |
|---|
|
Submit a permanent Change of Address for: |
All information you submit online is fully encrypted and secure.
- A maximum of 4 individuals or 4 families can be provided per form.
- When a business and individual or family share the same form, the business rate applies.
- Change of Address requests cannot be accepted from customers who receive mail through:
- An institution such as a business, hotel, dorm, motel, rooming house, nursing home, hospital, or school.
- A shared postal address, e.g. several businesses having a common postal address, privately administered mail boxes.
- Priority™, Xpresspost™, Expedited Parcel™ and Regular Parcel™ items will be redirected where possible within Canada only. Should you expect any parcel deliveries, please advise the sender(s) of your new address.
- Consumer and business rates are based on average mail volumes for residential and non-residential addresses. A business, association, organization or society, etc., is considered non-residential and is subject to business rates.
- Canada Post and its agents (including, but not limited to authorized dealers) shall not be responsible for any direct, indirect, general, special or consequential damages arising out of or in any way connected to this Agreement regardless of whether such damages are based on contract or tort.
- You can extend, amend or cancel this service by signing in with your Reference Number and Password. You cannot change the old address; the new address can only be modified prior to the service start date. If you wish to forward mail to a different address that was originally indicated, you need to cancel this service, submit a new request and pay the appropriate fees. The service is non-refundable if cancelled after service start date. You can update the names, telephone number and email address at anytime during the service period.
- At no extra cost:
- Canada Post will provide you with a copy of the smartmoves™ publication to help you with your move; and
- Canada Post may send you information about our products or services or introduce you to our business partners that carry products relevant to new movers, unless you tell us not to. Your personal information is not shared with these organizations.
- For information about our privacy practices please read our Privacy Notice
- When a business and individual or family share the same form, the business rate applies.
- Change of Address requests cannot be accepted from customers who receive mail through:
- An institution such as a business, hotel, dorm, motel, rooming house, nursing home, hospital, or school.
- A shared postal address, e.g. several businesses having a common postal address, privately administered mail boxes.
- Priority™, Xpresspost™, Expedited Parcel™ and Regular Parcel™ items will be redirected where possible within Canada only. Should you expect any parcel deliveries, please advise the sender(s) of your new address.
- Consumer and business rates are based on average mail volumes for residential and non-residential addresses. A business, association, organization or society, etc., is considered non-residential and is subject to business rates.
- Canada Post and its agents (including, but not limited to authorized dealers) shall not be responsible for any direct, indirect, general, special or consequential damages arising out of or in any way connected to this Agreement regardless of whether such damages are based on contract or tort.
- You can renew, amend or cancel this service by signing in with your Reference Number and Password. You cannot change the old address; the new address can only be modified prior to the service start date. If you wish to forward mail to a different address that was originally indicated, you need to cancel this service, submit a new request and pay the appropriate fees. The service is non-refundable if cancelled after service start date. You can update the names, telephone number and email address at anytime during the service period.
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