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Returning users: 
Going away?
Forward your mail to your temporary home for as little as $13.50/month.
- Safeguard your personal information when you keep your mail coming to your temporary home.
- Use our quick & easy online form or apply in person at any Post Office.
- $40.50 for the first 3 months, and $13.50 a month after that.
And get exclusive deals and discounts on moving-related products and services
- Instant Answers
- I filed a Change of Address. Why haven't I received any redirected mail yet?
- Why am I receiving only some of my redirected mail?
- What can I do if some of my mail is being incorrectly redirected?
- I filed a change of address. Why is some of my mail still being delivered to my old address?
About
What is a temporary Change of Address?
If you are temporarily relocating your business or residence somewhere and planning to return to your old address, submit a temporary Change of Address.
Why submit a temporary change of address?
- Don't miss important mail:
- Residential — driver's license renewals, tax forms, credit cards, etc.
- Business — tax refunds, financial statements, contracts and purchase orders.
- Prevent identity theft — ensure sensitive mail follows you to your temporary address.
- Avoid damage — protect your mail from inclement weather.
- Get special offers and deals on moving-related stuff.
Features
- Include up to 4 individuals moving to the same temporary address in one residential request
- Include up to 2 businesses and 2 individuals moving to the same temporary address in one business request.
- Get mail redirected for 3 or more months (for individuals) or 1 or more months (for businesses).
- Use it for temporary moves within Canada or internationally.
Who can apply
Who can submit a temporary Change of Address?
- Individuals and families can submit a temporary Change of Address
- Businesses and individuals temporary relocating to the same address can submit a temporary Change of Address.
Who is not eligible?
You cannot apply online or in person if you receive mail through:
- An institution (e.g. a business, hotel, motel, rooming house, nursing home, hospital, school)
- A shared postal address, such as:
- When several businesses share an identical address.
- You receive your mail through a privately administered mailbox such as at a UPS store.
- When an employee or a division of an organization relocates to a new address.
Completing a temporary Change of Address for someone else
Apply at your local Post Office with identification and a letter of authorization.
Read about identification requirements.
Rates & prices
Rates & prices
| Type | Price |
|---|---|
| Within the same province | $85 per month |
| Outside of province | $107 per month |
| U.S.A./International | $200 per month |
| Type | Price |
|---|---|
| Within the same province | $47.85 for 3 months $15.95 per month thereafter |
| Outside of province | $59.85 for 3 months $19.95 per month thereafter |
| U.S.A./International | $89.85 for 3 months $29.95 per month thereafter |
Note: The business rate applies where there is a combination of a residential and a commercial temporary Change of Address request on a single change of address application
How to apply
To forward your mail online:
- Submit your residential request at least 3 business days before you move and for business request at least 10 business days before you move.
- You will need a Canadian credit card (Visa, MasterCard or American Express), a valid email address, and authority to act on behalf of those listed on your request.
- To prevent fraud and ID theft, personal information and credit history will be used for authentication.
- Keep the reference number you receive in your confirmation email and use it to amend, extend or cancel your service online later on.
We value and protect the privacy and security of you and your business; the information you provide is only used to confirm your identity and is not retained by Canada Post.
Change your address at a Post Office
Residential temporary Change of Address:
- Complete a temporary residential change of address at any Post Office at least 3 business days before moving.
- To prevent fraud and ID theft, you will need to bring government-issued photo identification with you when you sign up for this service. Read about identification requirements.
Business temporary Change of Address:
- Complete a temporary business change of address at any Post Office at least 10 business days before moving.
- To prevent fraud and ID theft, you will need to bring government-issued photo identification and supporting documentation proving that you can act on behalf of the business/institution. Read about requirements for identification and supporting documents.
Important Note! When a Temporary Change of Address service is purchased at a post office, and an email address is provided, your service details will be automatically emailed to you, including your reference number. You can use the provided information to extend, amend or cancel your service online.
Don't wait! Apply early.
If you already know your temporary address, submit your request now. This saves you time the week before your move and allows us time to set up the request.
Extend your service
Extend your temporary Change of Address service
- You must request an extension before your service expires. Pricing is the same as the temporary Change of Address pricing at the time of renewal.
- You must complete a new temporary change of address if your service has already expired.
Extend online
To extend, amend, or cancel your service, you will need your reference number and password (Your reference number was included in the email confirmation you received when you first purchased the service). Sign in now.
Extend at a Post Office
Bring your government-issued ID and one of the following:
- A piece of mail that has been redirected
- The temporary Change of Address form you received when you purchased your service
- Your receipt
- Your notification card
If you or your business has moved to a different address since the last time you submitted your temporary Change of Address request, please submit a new request and pay the applicable fees.
Schools
Hold Mail and Temporary Redirection for schools
Public or private schools can have their mail held or temporarily redirected to another address for as many as 6 periods throughout the year.
Steps on how to order
To submit a change of address for a school, apply in person at a Post Office with:
- 2 printed and completed copies of the school service form
- Government-issued photo identification
- A document that proves that you have the authority to act on behalf of the school/school board, and includes the following information:
- Date the document was signed;
- Name of school;
- A statement from the grantor of authority (i.e. school principal) advising Canada Post of the name of the employee(s) authorized to act on the school's behalf;
- Printed name and signature(s) of both grantor of authority and the individual purchasing the Hold Mail or Redirection service.
Rates
School Hold Mail & Redirection bundle 12 months (best value) $195.00 + applicable tax
School Hold Mail – flat rate up to 6 times/year $155.00 + applicable tax
School Hold Mail Form
Use this link to download the appropriate school service form.
Privacy
You may be asked to answer some questions based on your credit history to authenticate your identity.
Please note:
- To protect your security, Equifax (Canadian credit bureau) will match your responses to your profile using your date of birth, name, address and a government issued ID you have provided.
- At no time will Canada Post have access to your credit information or the questions asked.
- Once you have passed the online authentication you will receive confirmation of your transaction, allowing you to modify or extend your service.
- If you are unable or you do not wish to provide government-issued identification (driver's licence or SIN) online, please submit a Change of Address in person at your local Post Office using alternative forms of identification.
- You will be requested to provide your credit card information. Please note that your card will only be charged if you are successfully authenticated.
Our Privacy Commitment
At Canada Post, one of our highest priorities is to respect the privacy and safeguard the personal information of individuals who entrust us with their information. This commitment is fundamental to our business and central to the trust Canadians have in our brand. To obtain information on Canada Post's privacy policies, please visit the privacy section of our website.
*Based on temporary redirection of residential mail within the same province
Before you begin
Check if you are eligible to change your address online:
- I have a valid email, Canadian credit card and phone number
- I know my old and new address including Postal Codes.
- I confirm that I am not located in a shared delivery location (dormitory, hospital, hotel or where several businesses share an identical address)
Advanced notice
For residential change of address, please allow a minimum of 3 business days before you move
Get Started
This is a 7-step online process that takes about 15 minutes to complete.
| Temporary Residential Change of Address |
|---|
|
Are all occupants of the current address moving to the new address? |
All information you submit online is fully encrypted and secure.
Before you begin
Check if you are eligible to change your address online:
- I have a valid email, Canadian credit card and phone number
- I know my old and new address including Postal Codes.
- I confirm that I am not located in a shared delivery location (dormitory, hospital, hotel or where several businesses share an identical address)
Advanced notice
- For residential change of address, please allow a minimum of 3 business days before you move
- For Business change of address, please allow of minimum of 10 business days before you move.
Get Started
This is a 7-step online process that takes about 15 minutes to complete.
| Temporary Business Change of Address |
|---|
|
Submit a temporary Change of Address for: |
All information you submit online is fully encrypted and secure.
- A maximum of 4 individuals or 4 families.
- When a business and individual or family share the same form, the business rate applies.
- Change of Address requests cannot be accepted from customers who receive mail through:
- An institution such as a business, hotel, dorm, motel, rooming house, nursing home, hospital, or school.
- A shared postal address, e.g. several businesses having a common postal address, privately administered mail boxes.
- Priority™, Xpresspost™, Expedited Parcel™ and Regular Parcel™ items will be redirected where possible within Canada only. Should you expect any parcel deliveries, please advise the sender(s) of your new address.
- Consumer and business rates are based on average mail volumes for residential and non-residential addresses. A business, association, organization or society, etc., is considered non-residential and is subject to business rates.
- Canada Post and its agents (including, but not limited to authorized dealers) shall not be responsible for any direct, indirect, general, special or consequential damages arising out of or in any way connected to this Agreement regardless of whether such damages are based on contract or tort.
- You can extend, amend or cancel this service by signing in with your Reference Number and Password. You cannot change the old address; the new address can only be modified prior to the service start date. If you wish to forward mail to a different address that was originally indicated, you need to cancel this service, submit a new request and pay the appropriate fees. The service is non-refundable if cancelled after service start date. You can update the names, telephone number and email address at anytime during the service period.
- When a business and individual or family share the same form, the business rate applies.
- Change of Address requests cannot be accepted from customers who receive mail through:
- An institution such as a business, hotel, dorm, motel, rooming house, nursing home, hospital, or school.
- A shared postal address, e.g. several businesses having a common postal address, privately administered mail boxes.
- Priority™, Xpresspost™, Expedited Parcel™ and Regular Parcel™ items will be redirected where possible within Canada only. Should you expect any parcel deliveries, please advise the sender(s) of your new address.
- Consumer and business rates are based on average mail volumes for residential and non-residential addresses. A business, association, organization or society, etc., is considered non-residential and is subject to business rates.
- Canada Post and its agents (including, but not limited to authorized dealers) shall not be responsible for any direct, indirect, general, special or consequential damages arising out of or in any way connected to this Agreement regardless of whether such damages are based on contract or tort.
- You can extend, amend or cancel this service by signing in with your Reference Number and Password. You cannot change the old address; the new address can only be modified prior to the service start date. If you wish to forward mail to a different address that was originally indicated, you need to cancel this service, submit a new request and pay the appropriate fees. The service is non-refundable if cancelled after service start date. You can update the names, telephone number and email address at anytime during the service period.
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