How Canadians receive mail
|Household Delivery||"To the door" delivery through mail slots or to outside mail receptacles.|
|Community or Group Mailbox||Each locked compartment serves one household. Each Community Mail Box also provides some compartments for parcel delivery as well as a mail slot for outgoing letters. Learn more...|
|Postal Box||Also referred to as a Post Office Box or a PO Box, a Postal Box is a uniquely-addressable lockable box located in a Post Office. Learn more...|
|Apartment Delivery||A centralized mailbox, usually in the lobby of a building, where residents have their own locked compartments.|
|Rural Delivery||Mail delivery by vehicle to Canadians who live outside of urban and suburban areas.|
Protecting your mail
Minimize the opportunities for mail theft by following a few simple steps:
- Pick up your mail as soon as possible after it has been delivered.
- If you're planning a holiday, have someone pick up your mail daily or take advantage of our Hold Mail service.
- If you receive mail that's not yours, do one of the following and then mail the item:
- If the mail has been delivered incorrectly, write "delivered to wrong address" on the envelope.
- If addressed to someone not living at your address, write "not at this address."
- If you see suspicious activity, call the police.
- If you see that a mailbox has been overturned or vandalized, contact us at 1-800-267-1177.
Ensure efficient and uninterrupted mail delivery by following these tips:
- Keep your walkway free of obstacles and clear of ice and snow.
- Ensure dogs are well restrained.
- Ensure your mailbox or mail slot is in good working condition and does not have any sharp edges.
- Pick up your mail regularly.
- Keep your keys in a safe place.
- Make copies of your keys in case you lose the originals.
- Ensure your mailbox meets our installation requirements.
- Keep your mailbox clear of snow and other obstacles such as parked vehicles.
- Keep your mailbox in good working condition and ensure it does not have any sharp edges.