You are currently visiting our Basic Site. This site is used for low-bandwidth connections, mobile devices and alternative browsers.
To restore the graphics and layout, return to the Standard Site.

Skip Navigation

Welcome! Save time! Sign up | Registered users: Sign in

Question

I filed a change of address. Why is some of my mail still being delivered to my old address?

  • You have been receiving redirected mail, but occasionally mail is delivered to your old address.

Answer

Keep the following in mind regarding our Change of Address service:

  • The service is intended for the redirection of letters. If you are expecting a parcel, ensure the sender mails it to your new address.
  • We cannot redirect letters marked "Do Not Forward". Letters from government departments often cannot be forwarded. Please change your mailing address with them directly.
  • Letters are redirected for the names on your change of address request. If need be, you can add a name.
  • Before your Change of Address service expires, notify all of your mailers of your new address.

What you can do