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Question

I purchased a Mail Forwarding service. Why is my mail still being delivered to the old address?

  • You have been receiving forwarded mail, but occasionally mail is delivered to your old address.

Answer

Keep in mind the following information regarding our Mail Forwarding service:

  • The service is intended for mail forwarding of letters. If you are expecting a parcel, ensure the sender mails it to your new address.
  • We cannot forward letters marked "Do Not Forward". Letters from government departments often cannot be forwarded. Please update your mailing address with them directly.
  • Letters are forwarded for the names included on your Mail Forwarding request. If need be, you can add a name.
  • Before your Mail Forwarding service expires, notify all of your mailers of your new address.

What you can do

Contact us online

Save time! Report the issue online.


You will need:

Ticket Details

Type: Mail delivered to old/original address


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