What can I do if some of my mail is being incorrectly redirected?
Someone recently moved out of your residence and your mail is being redirected along with theirs.
You filed a Change of Address but some of the redirected mail you're receiving is for someone else.
If a "family" Change of Address was selected when the service was purchased, all mail for those with the same last name will be forwarded to the new address. But a change from "family" to "individual" can be made at any time. Just be sure to use the same method (online or in person) as when you first purchased the service.
If you have received forwarded mail for someone else, cross out the new address, write "forwarded in error", and then drop the item in a street letter box.
What you can do
- If you share a last name with someone who mistakenly submitted a family Change of Address, an amendment can be filed according to how the service was originally purchased:
- At the Post Office.
What you need
Bring an envelope with a yellow redirection sticker on it or your copy of the original request form.
- Online Change of Address.
What you need
Your reference number. It's at the bottom of the confirmation email you received after you purchased your Change of Address service.
- At the Post Office. What you need
- If you do not share a last name with the previous resident or you're receiving someone else's redirected mail, contact us online and we'll investigate.