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I filed a Change of Address. Why haven’t I received any redirected mail yet?
Our Change of Address service redirects mail from your old address to your new address, so it can take a little longer for mail to reach your new address. Please wait 5 business days from the start date of your service to expect any redirected mail.
If you have not received any mail at all at your new address:
- Make sure you are aware of how you receive mail, for example, at a Community Mail Box, at your door, etc.
- If there are any impediments such as construction, snow or ice on your walkway, your service will resume once the impediment is removed.
What you can do
- If your mail is delivered in a Community Mail Box at the new address, request keys now.
- If you originally requested the service online, verify that the status of your service is active.
- If you have a copy of your receipt, report an issue online now.
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