I purchased the Mail Forwarding service. Why haven’t I received any forwarded mail yet?
Our Mail Forwarding service forwards mail from your old address to your new address, so it can take a little longer for mail to reach you, especially if the distance between your old and new addresses is significant.
Allow approximately 5 business days from the service start date to start receiving any forwarded mail and make sure that:
- You are aware of how you will receive your mail at your new address, for example, at a Community Mail Box, at your door, etc.
- There are no impediments such as construction, snow or ice on your walkway. Your service will resume once the impediment is removed.
If after 5 days you still haven’t received any mail at your new address, please contact customer service at 1-800-267-1177