Website feedback 
Why is only some of my mail forwarded to my new address?
Here are a few potential explanations that may apply:
- The service is intended for forwarding letters only. If you are expecting a parcel, make sure to advise sender(s) of your new address.
- We cannot forward letters that are marked with "Do Not Forward". This feature is requested by the sender. As such, you must update your mailing address on file by directly contacting the organization in question.
- Only mail addressed to requested mail recipients will be forwarded. To add a Mail Recipient to the service, visit our convenient online self-serve tool.
What you can do
- What to do if you're not receiving any of your forwarded mail
- Check the names on your Change of Address request. If you need to add or change a name, amend your service according to how you purchased it:
- At the Post Office.
What you need
Bring an envelope with a yellow redirection sticker on it or your copy of the original request form.
- Online Change of Address.
What you need
Your reference number. It’s at the bottom of the confirmation email you received after you purchased your Change of Address service.
- At the Post Office.
What you need
- Save time! Report the issue online.
Website feedback 
