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I missed an attempted delivery. What identification is required to pick up my parcel or letter?
- You have received a Delivery Notice Card but do not know what identification is required to pick up the item.
- You have received a Delivery Notice Card and need to know who can pick up the item.
- You have received a Delivery Notice Card but are unable to pick up the item yourself and need someone to pick it up for you.
Whether an item requires a signature or not
| If you are picking up… | Then you must provide… |
|---|---|
your own item |
one piece of acceptable current government issued photo ID. |
an item on behalf of someone else or a “home based” business and live at the same address |
one piece of acceptable government issued photo ID indicating residence at the same address as the address on the item. |
an item on behalf of another individual and do not live at the same address |
one piece of acceptable government issued photo ID and one of the following: the Delivery Notice Card signed by the addressee indicating the name of the individual authorized to pick up the item, OR a Letter of Authorization or a legal document demonstrating your authority to act on the addressee’s behalf. |
an item on behalf of a business/organization that is not “home based” |
one piece of acceptable personal government issued photo ID AND a Letter of Authorization or a legal document demonstrating your authority to act on the addressee’s behalf. |
Have you tried...
- Read our customer identification requirements for more details.
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