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Question

What can I do if my Community Mail Box key or lock is not working?

  • You cannot insert your key into the lock.
  • You can insert your key in the lock but it will not open the compartment.

Answer

If one of the keys to your Community Mail Box is not working, try the 2nd key to see if works.

To protect the privacy and security of your mail, we do not keep copies of the keys to your Community Mail Box. If you still can’t open your compartment, we will replace the lock and then advise you of where you can pick up your keys.

What you can do

  • Check that you receive mail at a Community Mail Box (not at an apartment or building mailroom). Not sure what a Community Mail Box looks like? View image.
  • If one key works, have a duplicate made so that you’ll have a spare.
  • Save time! Request a lock replacement online and get new keys.

    What kind of mailbox do you have?

    • Apartment

      • We do not maintain locks and keys for this type of mailbox. Please contact your building manager or superintendent.

    • Community

      Are you a business with a Canada Post customer number?

    • Group (green)

      • We do not maintain locks and keys for this type of mailbox. You are responsible for securing, maintaining and replacing the locks and keys yourself.

    • Business mailroom

      • We do not maintain locks and keys for this type of mailbox. Please contact your building manager or superintendent.

  • Or you can call us to request a lock replacement.

    Call Us

    You can reach us at 1-866-607-6301

    Residential - Mon to Fri: 8am to 8pm*
    Sat: 9am to 5pm*

    Commercial - Mon to Fri: 8am to 6pm*

    *local time