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A letter arrived damaged. What can I do?
Although we are committed to handling your mail with care, occasionally mail can become damaged during processing. When we notice a damaged letter, we seal it in a plastic sleeve accompanied by a letter notifying you of the damage.
Regular letters are not insured and therefore we cannot provide compensation for damage.
However, if your damaged item was sent through a trackable service, contact the sender, who can file a claim.
What you can do
- Not sure if your letter was sent through a trackable service with insurance? See what a tracking number looks like.
- If the letter was sent using a trackable service find out if you are eligible to file a claim.
- Report damaged Lettermail online now.
- Or you can call us to report this issue.
Call Us
You can reach us at 1-866-607-6301
Residential - Mon to Fri: 8am to 8pm*
Sat: 9am to 5pm*Commercial - Mon to Fri: 8am to 6pm*
*local time
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