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A letter arrived damaged. What can I do?
Although we are committed to handling your mail with care, occasionally mail can become damaged during processing. When we notice a damaged letter, we seal it in a plastic sleeve accompanied by a letter notifying you of the damage.
Regular letters are not insured and therefore we cannot provide compensation for damage. However, if your damaged item was sent through a trackable service, contact the sender, who can file a claim.
Please note that our employees are not authorized to open or read your mail (with the exception of staff at our Undeliverable Mail Offices). Customs, however, can inspect mail entering Canada from other countries. If customs inspected your letter, an "inspected" stamp will appear on the envelope.
What you can do
- Not sure if your letter was sent through a trackable service with insurance? See what a tracking number looks like.
- If the letter was sent using a trackable service find out if you are eligible to file a claim.
- Report damaged Lettermail online now.
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