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Question

My mail delivery is inconsistent or irregular. What can I do?

  • You haven't received any mail for 3 days or more.
  • You notice mail is never delivered on a particular day.
  • Your mail sometimes arrives at different times of day.

Answer

The volume of mail Canadians receive at home continues to decline. As a result, you may only receive mail 3 to 4 days a week. Rest assured that we deliver all mail for your address as soon as it arrives at our local delivery office. Additionally, we have programs in place that helps us monitor and ensure the quality of our mail delivery.

As part of ongoing work to ensure reliable and affordable delivery of regular mail to all Canadians, we occasionally need to restructure a delivery route. This means you may receive your mail earlier or later than you normally expect it. Although not typical, the time of day you receive your mail can change, but the frequency of delivery will not be affected.

Is your mail being delivered to the wrong address?

Are you expecting a specific letter that has not yet arrived?

What you can do

  • If you haven't received mail for 3 consecutive days, check for impediments such as construction, snow or ice on your walkway. Your service will resume once the impediment is removed.

Contact us online

If you still have a concern about the frequency or time of day of your mail delivery, fill out the form below to report your concern.


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Ticket Details

Type: Irregular Mail Delivery


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