You are currently visiting our Basic Site. This site is used for low-bandwidth connections, mobile devices and alternative browsers.
To restore the graphics and layout, return to the Standard Site.

Skip Navigation

Welcome! Save time! Sign up | Registered users: Sign in

Question

My mail delivery is inconsistent or irregular. What can I do?

  • You haven’t received mail for a couple of days.
  • You notice mail is never delivered on a particular day.

Answer

Canada Post is committed to delivering regular mail every business day, Monday to Friday. We cannot guarantee the time of day regular mail delivery takes place due to staffing factors and fluctuations in mail volumes.

As part of our ongoing efforts to provide reliable and affordable delivery of regular mail to all Canadians, we occasionally need to restructure a delivery route. This means you may receive your mail earlier or later than you normally expect it. Rest assured that restructures will not affect the method, frequency or quality of mail delivery.

Is your mail being delivered to the wrong address?

Are you expecting a specific letter that has not yet arrived?

What you can do

  • If you haven’t received mail for 3 consecutive days, check for impediments such as construction, snow or ice on your walkway. Your service will resume once the impediment is removed.
  • If your mail is not delivered on certain days or has not been delivered for 3 consecutive days, contact us online and we’ll investigate.

    Are you a business with a Canada Post customer number?

  • Or you can call us to report this issue.

    Call Us

    You can reach us at 1-866-607-6301

    Residential - Mon to Fri: 8am to 8pm*
    Sat: 9am to 5pm*

    Commercial - Mon to Fri: 8am to 6pm*

    *local time