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Question

I just moved. How do I get keys to my Community Mail Box?

  • You have moved into a newly developed area and need keys to your Community Mail Box.
  • You moved to an existing development less than 60 days ago.

Answer

If the residence you have moved to is brand new, contact us and we will assign you a Community Mail Box. We will then leave a Delivery Notice Card on your front door indicating the Post Office where you can pick up your keys.

If you have moved into a previously existing residence and would like new keys, contact us and we will change the lock and issue new keys. We will leave a Delivery Notice Card on your front door indicating the Post Office where you can pick up your keys.

When you pick up your keys, bring the Delivery Notice Card and government-issued photo identification.

What you can do

  • Check that you receive mail at a Community Mail Box (not at an apartment or building mailroom). Not sure what a Community Mail Box looks like? View image.
  • If one key works, have a duplicate made so that you’ll have a spare.
  • Save time! Request new keys online.

    What kind of mailbox do you have?

    • Apartment

      • We do not maintain locks and keys for this type of mailbox. Please contact your building manager or superintendent.

    • Community

      Are you a business with a Canada Post customer number?

    • Group (green)

      • We do not maintain locks and keys for this type of mailbox. You are responsible for securing, maintaining and replacing the locks and keys yourself.

    • Business mailroom

      • We do not provide keys for this type of mailbox. Please contact your building manager or superintendent.

  • Or you can call us with your request.

    Call Us

    You can reach us at 1-866-607-6301

    Residential - Mon to Fri: 8am to 8pm*
    Sat: 9am to 5pm*

    Commercial - Mon to Fri: 8am to 6pm*

    *local time