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Question

I cannot find the tracking number for a parcel I sent. What can I do?

  • You do not know where to locate your tracking number on your receipt.
  • You had a tracking number for your shipment, but cannot find it.

Answer

Tracking numbers are typically 11 or 13 alphanumeric characters ending in CA, or 16 digits.

If you sent a parcel through PriorityTM, XpresspostTM, or Regular ParcelTM with delivery confirmation, the tracking number will be at the bottom of your tracking receipt.

If you sent your parcel to the U.S.A. or internationally, the tracking number will appear on your copy of the shipping label as well as on your receipt.

Note: The tracking number will not appear on your receipt if you used one of our prepaid products, but did not mail your parcel at the time of purchase.

If you cannot find your tracking number, we are unable to look it up for you. For privacy reasons we do not keep records of shipments by address or name. The tracking number is only available on the parcel itself and on your receipt.

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