Important information: You may be receiving fraudulent "phishing" emails pretending to be from Canada Post

You are currently visiting our Basic Site. This site is used for low-bandwidth connections, mobile devices and alternative browsers.
To restore the graphics and layout, return to the Standard Site.

Skip Navigation

Welcome! Save time! Sign up | Registered users: Sign in

Search Instant Answers

Question

Why hasn't my item been delivered yet?

  • An item with a tracking number you have sent within Canada, to the U.S. or internationally has not been delivered yet.
  • You have not yet received an item with a tracking number shipped to you from within Canada.

Answer

If you have a tracking number for your item, you can track its delivery status online, find out the delivery standard date and get delivery confirmation when it reaches its destination. You can also request delivery updates by email.

What does a tracking number look like?

Please note that only our Priority™, Xpresspost™ and Expedited Parcel™ services are guaranteed to be delivered by the delivery standard date. Service standards for other services are estimates only.

Find a Parcel Delivery Standard.

Contact us online

I meet all the conditions. What can I do now?

If the delivery standard date has passed, fill out the form below and we will investigate.

You will need:


Ticket Details

Type: An item I shipped has not arrived yet (domestic, U.S. and international)

Delivery Information

Has the delivery standard date for the item passed? *

To find the expected delivery date, track your parcel online.

CONTINUE


Facebook