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Why hasn’t my item been delivered yet?
- An item with a tracking number you have sent within Canada has not been delivered yet.
- You have not yet received an item with a tracking number shipped to you from within Canada.
If you have a tracking number for your item, you can track its delivery status online and find out the expected delivery date. Please note that only our Priority™, Xpresspost™ and Expedited Parcel™ services are guaranteed to be delivered by the expected delivery date.
What you can do
- Not sure if your item was shipped with a tracking number or if your number is valid? See what a tracking number looks like.
- Find the expected delivery date of your item by entering the tracking number into Track.
- If Track does not display the expected delivery date, try Find a Parcel Delivery Standard.
- Get notified when your item has been delivered by signing up for delivery updates by email.
- If your item was shipped within Canada and the expected delivery date has passed, contact us online and we will investigate.
Has the expected delivery date for the item passed?
- I don't know.
- The expected delivery date is today.
- Yes, the date has passed.
- No, the date has not passed.
To find the expected delivery date, track your parcel online.
- Or you can call us to report this issue.
Call Us
You can reach us at 1-866-607-6301
Residential - Mon to Fri: 8am to 8pm*
Sat: 9am to 5pm*Commercial - Mon to Fri: 8am to 6pm*
*local time
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