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Question

What happens to a letter or parcel that is addressed incorrectly?


Answer

If the address exists, we are required to deliver the item to the address indicated. No changes can be made to the address, nor can anything be added to or removed from the item once it has been mailed.

In some circumstances, the item will be returned to sender:

  • If the address does not exist.
  • If the item does not bear a sufficient address.
  • If the addressee has moved without providing a forwarding address.
  • If the item is refused by the addressee.
  • If the postage due is not paid by the addressee on demand (where no return address appears on the item).

The sender may be responsible for return charges depending on the type of mail. These charges can vary from no charge, a fixed or negotiated amount or an amount equal to the original postage.

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