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Track shows my item was successfully delivered, but I have not received it. Where is it?
Scenario
- An item sent to you shows in Track as successfully delivered, but you haven't received it.
- You sent an item that shows in Track as successfully delivered but the recipient hasn't received it.
Successful delivery indicates that we have delivered the item as addressed. These tips may help you locate the item.
| Delivery location | Where to look for your item |
|---|---|
A business |
Mail room, front desk or security |
An apartment building |
Security desk or superintendent |
Community Mail Box |
In your box or we'll leave a key in your box for the parcel compartment. |
Large company or institution (e.g. university) |
The mail room. This is our final point of delivery; there may be a time lapse before the mail room delivers the item (or notifies for pickup). |
Safe drop |
A safe location on household premises. Check around the property to locate the item. |
Note: In rare cases, a delivery scan is entered into our system before the item is delivered. If you cannot locate the item using the tips above, please allow 24 hour for updates or final delivery.
What you can do
- Check with the front desk, security or mail room to see if they accepted the item.
- Check your Community Mail Box (if you have one) for the item or the parcel compartment key.
- Check around your property to see if the item was left in a safe location.
- If it has been 24 hours since the delivery scan and no further updates are indicated, the sender may be able to initiate a claim using Online Service Tickets.
(Note: only the sender can file a claim for non-delivery. If you are the recipient please contact the sender.)
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