Mail Redirection form at my local Post Office

Hold Mail: General Questions

Why should I file a Change of Address Notification with Canada Post?

Filing your change of address with Canada Post will ensure that you do not miss any mail sent to your former address. If your move is permanent, the basic service is offered for six or twelve months. For a temporary move, the basic service is for three months.

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The following table lists the fees that are currently in effect.

Note: When purchasing a combination of Residential and Commercial services, Commercial rates apply

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We recommend that you do. You can obtain Change of Address Announcement Cards at your local Post Office to advise your correspondents of your new address. The cards are free, but you must put the appropriate postage on them.

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The fees for redirecting your mail varies based on volume of mail and the average number of pieces that have to be handled. Businesses, organizations and enterprises usually receive more mail than residential customers, so the fees are higher.

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A "permanent" move occurs when an individual or a family moves from one residence to another residence or when a business / organization moves from one place of business (location) to another - with no intention of returning to the previous address.

A "temporary" redirection of mail request is initiated when the residential customer or business / organization wishes to have mail redirected to an address at which they will be residing / operating on a temporary basis. Residents of Canada wintering outside of the country typically use this service. When the Temporary Redirection Service expires, mail delivery to the old address is resumed.

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Will my parcels be redirected?

Priority^TM, Xpresspost^TM, Expedited Parcel^TM and Regular Parcel^TM items will be redirected where possible within Canada only. Should you expect any parcel deliveries, please advise the sender(s) of your new address.

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Is Mail Redirection Service available outside of Canada?

Change of Address Service can be used when you are moving to the U.S.A. and to most international destinations. Due to customs requirements, only non-dutiable items can be redirected outside of Canada.

If you have any questions or concerns, please call a Customer Service Representative at 1 800 267 1177 (from outside of Canada 1 416 979 8822) or contact us online.

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No. A maximum of four individuals, four families, or two businesses (or a combination of 2 Family names and 2 Businesses) can use this form provided the original and forwarding address is the same. When a business and individual or family share the same form, the business rate applies.

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Yes you can amend or renew your current service. Once the service has started, you may only make amendments to your email address, your phone number, your consent and add or remove names. However, you cannot amend your address.

If you are renewing your service, applicable fees would apply. However, if you have moved to a different address since the time you last submitted your change of address request, you are required to submit a new request and pay the applicable fees.

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Businesses need to receive mail at their old address for 10 business days after submitting their online service request because Canada Post will forward a letter to their old address within 10 business days to confirm their service request.

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If you have questions regarding your change of address request, please call our Customer Service Representatives at 1 800 267 1177 (from outside of Canada 1 416 979 8822), Monday to Friday 8am to 9pm (local time), Saturday 8 a.m. to 6 p.m. (local time), Sunday 10 a.m. to 6 p.m. (local time) or contact us online.

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Some personal information is required to allow us to contact you regarding your change of address request. Additional personal information is required if submitting an online request so that an individual’s identity can be positively identified to protect against fraud.

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Personal information about you will only be used for the specific purposes for which it was provided or as required by law. This information will not be disclosed to any other companies for marketing purposes unless you explicitly authorize Canada Post to do so.

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"Individual"
Select "Individual" if only some individuals at old address are moving to the new address. The first name and Family name of each individual moving to the new address (maximum of 4 individuals' name) must be identified on the form.

Select "Family" if all individuals are moving to the new address (Please identify all family names maximum of 4).

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Customers can purchase Change of Address Service on the Internet at www.smartmoves.ca

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We recommend that you submit your Change of Address Notification online form as soon as possible, at least three days before your move. You should expect to receive your mail at your new address within a few days after the start date you indicated on your Change of Address Notification form.

Since identity theft and online fraud is on the increase, we have taken measures to protect you. To this end you are asked to provide some personal information e.g. name, old/new address, date of birth, Social Insurance Number (optional) and Driver’s License number (optional), and answer some personal financial questions based on your personal credit history. This information helps us to positively identify an individual and ensures that no one else can submit a change of address fraudulently on your behalf. Canada Post uses Equifax Canada, a leading provider of credit services in Canada for this process. Equifax does not share your personal information with Canada Post.

Canada Post protects your personal information and does not share it with other organizations, without your consent. Respecting your privacy and protecting the personal information of Canadians is fundamental to our business.

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To check the status of your service request submitted online, sign-in to the status area using the link provided in your confirmation e-mail. You will need your online Change of Address Reference Number, your contact First and Last Name and the password you provided.

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Use Canada Post’s free notification service to help you notify businesses of your address change. With this value added service, your new address will only be provided to Canada Post authorized organizations for the exclusive purpose of updating their existing customer files. Canada Post will protect your personal information and will not disclose your email information to anyone.

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You will know that Canada Post has received your online service request when you receive confirmation by e-mail.

For a business Change of Address request a letter will be sent to your old address within 10 business days to confirm your service request.

To check the status of your service request submitted online, sign-in to the status area using the link provided in your confirmation e-mail. You will need your online Change of Address Reference Number, your contact First and Last Name and the password you provided.

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You can check the status of your service request submitted online by signing-in to the status area using the link provided in your confirmation e-mail. You will need your online Change of Address Reference Number, your contact First and Last Name and the password you provided.

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To renew your online service request, sign-in to the status area using the link provided in your confirmation e-mail. You will need your online Change of Address Reference Number, your contact First and Last Name and the password you provided.

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To cancel your online service request, sign-in to the status area using the link provided in your confirmation e-mail. You will need your online Change of Address Reference Number, your contact First and Last Name and the password you provided.

If your service has not started, you will receive an email confirming your cancellation and you will be reimbursed for the cost of the service. You will not receive a refund if your service request is cancelled after the start date.

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No, at this time it is not possible for you to change your service online. This is being considered as a future option.

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To ensure that you receive your mail at your new address in Canada, we suggest that you submit a change of address request in the country you are currently receiving your mail.

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If Canada Post notices that there is a problem with your online service request, a Canada Post representative will contact you at your daytime telephone number.

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"Individual"
Select "Individual" if only some individuals at old address are moving to the new address. The first name and Family name of each individual moving to the new address (maximum of 4 individuals' name) must be identified on the form.

Select "Family" if all individuals are moving to the new address (Please identify all family names maximum of 4).

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Mail Redirection form at my local Post Office

We recommend that you submit your Change of Address Notification form as soon as possible, at least two weeks before your move. You should expect to receive your mail at your new address within a few days after the start date you indicated on your Change of Address Notification form.

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The first step is to fill out the Change of Address Notification form and submit it to your local Post Office. When doing so, you will be requested to show current, valid, original, personal, government issued customer identification. If the personal ID does not have a photograph or the applicable address, then additional ID/documentation must be provided. The identification enables the counter personnel to match a photograph to a face, an address to an address and/or a signature to a signature. You will be advised of the current fee depending on whether you are a residential consumer or a business / organization, whether your request is for a permanent or temporary change of address and whether the mail is to be redirected within or outside of Canada.

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If you have completed a paper Change of Address Notification form, you can verify the status of your change of address by calling our Customer Service representatives at 1 800 267 1177 (from outside of Canada 1 416 979 8822) or contact us online.

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"Individual"
Select "Individual" if only some individuals at old address are moving to the new address. The first name and Family name of each individual moving to the new address (maximum of 4 individuals' name) must be identified on the form.If only some individuals in the household are moving, ensure that each name is indicated on the form.

Select "Family" if all individuals are moving to the new address (Please identify all family names maximum of 4).

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Hold Mail: General Questions

Canada post offers a Hold Mail Service where we will hold the customers mail for a period of time the customer has selected. Once the time frame has expired, Canada Post will deliver the mail customers mail.

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For residential customers, the minimum time frame for a Hold Mail service is 2 weeks and any additional time can be purchased in weekly time frames. For Commercial customers the minimum time frame purchased is 1 week and additional time can be purchased by each day required.

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Note: When purchasing a combination of Residential and Commercial services, Commercial rates apply

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Yes when purchasing a combination of Residential and Commercial Services, the rates for commercial hold mail will apply.

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Customers can purchase the Hold Mail Service on the Internet at www.smartmoves.ca

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We recommend that you submit your Hold Mail Service Notification online form as soon as possible, at least three days before you require your mail to be held.

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To check the status of your service request submitted online, sign-in to the status area using the link provided in your confirmation e-mail. You will need your online Hold Mail Reference Number, your contact First and Last Name and the password you provided.

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You will know that Canada Post has received your online service request when you receive confirmation by e-mail.
For a business Hold Mail request a letter will be sent to your old address within 10 business days to confirm your service request.
To check the status of your service request submitted online, sign-in to the status area using the link provided in your confirmation e-mail. You will need your online Hold Mail Reference Number, your contact First and Last Name and the password you provided.

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You can check the status of your service request submitted online by signing-in to the status area using the link provided in your confirmation e-mail. You will need your online Hold Mail Reference Number, your contact First and Last Name and the password you provided.

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To renew your online service request, sign-in to the status area using the link provided in your confirmation e-mail. You will need your online Hold Mail Reference Number, your contact First and Last Name and the password you provided.

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To cancel your online service request, sign-in to the status area using the link provided in your confirmation e-mail. You will need your online Hold Mail Reference Number, your contact First and Last Name and the password you provided.
If your service has not started, you will receive an email confirming your cancellation and you will be reimbursed for the cost of the service. You will not receive a refund if your service request is cancelled after the start date.

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No, at this time it is not possible for you to change your service online. This is being considered as a future option.

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