Submitting for someone else?

If you are submitting a request on behalf of someone else you will not be able to complete the registration online. Please visit your local Post Office to apply on behalf of:

• deceased individuals
• friends and relatives

Moving from a shared delivery location?

We cannot accept Change of Address requests online or in person at a Post Office if you receive mail through:

• An institution (e.g. a business, hotel, motel, rooming house, nursing home, hospital, school)
• A shared postal address (e.g. privately administered mailboxes)

Do you have a credit card?

To apply online, you need a valid Canadian Visa, MasterCard, or American Express credit card.

Do you live outside of Canada?

If you are outside of Canada we may not be able to authenticate you.

ID required

Canadian government-issued pieces of identification such as Driver's Licence or Social Insurance Number will increase the chance to authenticate you online.

If you are unable or do not wish to provide the required information online, apply at a Post Office.

Has your personal information been compromised?

If you reported to your financial institution a stolen wallet or compromised ID in the last 6 years, you cannot change your address online because your credit history profile will be flagged as high fraud risk for 6 years. Please apply at your nearest Post Office with original documents confirming your identity.

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The Safari web browser is currently not supported. View supported web browsers.

If you do not meet the requirements to change your address online, apply in person at your local Post Office.

Find a Post Office near you.

Identification requirements when you apply at a Post Office.

Our supported web browsers are:

• MS Internet Explorer 6+
• Mozilla Firefox 3+

Please note that at this time we do not support Safari.

1. You’ll be asked to provide some personal information such as name, address, date of move (5 days advance notice required), etc.
2. You will be requested to provide your credit card information. Please note that your card will only be charged if you are successfully authenticated.
3. You will be asked to answer some questions based on your credit history to authenticate your identity. Please note:
   • To protect your security, Equifax (Canadian credit bureau) will match your responses to your profile using your date of birth, name, address and a government issued ID you have provided.
   • At no time will Canada Post have access to your credit information or the questions asked.
4. Once you have passed the online authentication you will receive confirmation of your transaction, allowing you to modify or extend your service.

If you are unable or you do not wish to provide government-issued identification (driver’s licence or SIN) online, please submit a Change of Address in person at your local Post Office using alternative forms of identification.

Our privacy commitment

At Canada Post, one of our highest priorities is to respect the privacy and safeguard the personal information of individuals who entrust us with their information. This commitment is fundamental to our business and central to the trust Canadians have in our brand. To obtain information on Canada Post’s privacy policies, please visit the privacy section of our website.

1. A maximum of 4 individuals or 4 families can be provided per form.
2. When a business and individual or family share the same form, the business rate applies.
3. Change of Address requests cannot be accepted from customers who receive mail through:
   • An institution such as a business, hotel, dorm, motel, rooming house, nursing home, hospital, or school.
   • A shared postal address, e.g. several businesses having a common postal address, privately administered mail boxes.
4. Priority™ Next A.M., Xpresspost™, Expedited Parcel™ and Regular Parcel™ items will be redirected where possible within Canada only. Should you expect any parcel deliveries, please advise the sender(s) of your new address.
5. Consumer and business rates are based on average mail volumes for residential and non-residential addresses. A business, association, organization or society, etc., is considered non-residential and is subject to business rates.
6. Canada Post and its agents (including, but not limited to authorized dealers) shall not be responsible for any direct, indirect, general, special or consequential damages arising out of or in any way connected to this Agreement regardless of whether such damages are based on contract or tort.
7. You can extend, amend or cancel this service by signing in with your Reference Number and Password. You cannot change the old address; the new address can only be modified prior to the service start date. If you wish to forward mail to a different address that was originally indicated, you need to cancel this service, submit a new request and pay the appropriate fees. The service is non-refundable if cancelled after service start date. You can update the names, telephone number and email address at anytime during the service period.
8. At no extra cost:
   • Canada Post will provide you with a copy of the smartmoves™ publication to help you with your move; and
   • Canada Post may send you information about our products or services or introduce you to our business partners that carry products relevant to new movers, unless you tell us not to. Your personal information is not shared with these organizations.
9. For information about our privacy practices please read our Privacy Notice