Using Track
User's Guide
Canada Post's online tracking tool allows you to use the tracking number from your mailing label or receipt to access tracking information and confirm the delivery of your item.
- Any item with a bar code can be tracked
- To confirm delivery of your item, you can use your Tracking number, Delivery Notice Card number, or Reference number
Our tracking system is updated daily to provide you with the most current information available about the location and status of your item.
If your item was mailed within Canada, you'll be able to find out:
- When your order was created in our system
- When your item was received by Canada Post
- When your item was delivered, or:
- When a Delivery Notice Card was issued to notify the recipient that the item is available for pick-up
If your item was mailed to the USA or internationally, you'll be able to find out:
- When your order was created in our system
- When your item was received by Canada Post
- When your item left Canada and when it was accepted by a foreign postal administration
- When your item was delivered, or:
- When a Delivery Notice Card was issued to notify the recipient that the item is available for pick-up
Track by Tracking Number
- In the Tracking Number(s) box, enter one or more tracking numbers.
- Select the Track button to view your results.
Tips
- Your tracking number is located on your receipt or directly on your item
- Tracking numbers are comprised of either:
- 16 numeric digits (0000 0000 0000 0000), or:
- 13 numeric and alphabetic characters (AA 000 000 000 AA)
- View tracking number formats
Track by Delivery Notice Card
- In the Delivery Notice Card Number(s) box, enter one or more delivery notice card numbers.
- Select the Track button to view your results.
Tips
- Your Delivery Notice Card number is located on the notification card you received in the mail
- Delivery Notice Card numbers are comprised of 15 digits
Track by Reference Number
- In the Reference Number(s) box, enter one or more reference numbers.
- In the Start Date box, enter your planned deposit date.
- In the End Date box, enter your planned delivery date.
- Select the Track button to view your results.
Tips
- Reference numbers are defined by shippers
- Because reference numbers are chosen by the shipper, duplicates may exist
- To avoid duplicates, enter a date range when searching for your reference number; only reference numbers active during the specified time period will be displayed
What if my tracking information is unavailable?
If you receive a message telling you that your tracking information is unavailable, it doesn't mean that your item hasn't been mailed.
- There may be a delay between scanning events and the availability of tracking information related to those scanning events
- Depending on how recently your item was mailed, tracking information may not be immediately available (this is most likely to occur in rural locations, or when information is provided by foreign postal administrations)
-
Tracking information and delivery confirmation are not available if your item was sent using one of the following USA or International services:
- Small Packet™
- Light Packet™
- Letter-post
We understand the difficulties that arise when you are unable to access up-to-date tracking information for your item. Please rest assured that our delivery experts are hard at work making sure that your item reaches its destination as quickly and safely as possible.
To receive the most up-to-date tracking information about your item, you can sign up for Delivery Updates by email.
Being able to track your items is important to you, and we know it. That's why we collaborate closely with our delivery network to ensure that delivery standards are met. However, not all delivery standards are guaranteed.
- Delivery standards do not include the day of mailing, weekends, and statutory holidays
- Delivery standards are measured from the business day after deposit to the first delivery attempt
- Weekend deposits are considered Monday deposits or the first business day after a statutory holiday
- Delivery standards do not apply to redirected or returned items
- Delivery standards apply (but are not guaranteed) for items shipped using a Return Service label
- Items that do not meet product specifications for the requested service may not be delivered within our delivery standards
- Items that are packaged or addressed incorrectly may not be delivered within our delivery standards
- Delivery standards are subject to change without notice
| Service | Format |
| Online Generated Shipping Label | 0000 0000 0000 0000 |
 |
Residential
|
 |
Commercial
|
| Prepaid Envelope Customer Receipt | AA 000 000 000 AA 00 000 000 000 |
 |
Priority™
|
 |
Xpresspost™
|
| Residential Shipping Label | AA 000 000 000 AA |
 |
Priority™
|
 |
Xpresspost™
|
 |
Expedited Parcel™
|
 |
Regular Parcel™
|
| Commercial Shipping Label | AA 000 000 000 AA |
|
Priority™
|
 |
Xpresspost™
|
 |
Expedited Parcel™
|
 |
Regular Parcel™
|
| Commercial Shipping Label (Address Label) | AA 000 000 000 AA |
|
Priority™
|
 |
Xpresspost™
|
 |
Expedited Parcel™
|
 |
Regular Parcel™
|
| Bill of Lading | AA 000 000 000 AA |
 |
Priority™
|
 |
Xpresspost™
|
 |
Expedited Parcel™
|
 |
Regular Parcel™
|
| COD (Collect on Delivery) | AA 000 000 000 AA |
 |
Residential
|
 |
Commercial
|
| Xpresspost™ - International | AA 000 000 000 AA |
 |
|
| Xpresspost™ - USA | AA 000 000 000 AA |
 |
|
| Priority™ Worldwide | 0000 0000 0000 |
 |
|
| Expedited Parcel™ - USA | AA 000 000 000 AA |
 |
|
| Registered Mail Domestic | AA 000 000 000 AA |
 |
|
| Registered Mail US/International | AA 000 000 000 AA |
 |
|
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