Frequently Asked Questions

What is Canada Post Comparison Shopper?

Canada Post Comparison Shopper is a free online service for Canadian shoppers. It provides information on millions of products available to Canadians from hundreds of stores across North America, allowing you to make a more informed shopping decision. You’ll be able to search for a wide range of products, see price histories, examine store policies, and determine where and when to make the purchase.

Why is Canada Post providing this service?

Canada Post is the carrier of choice for home delivery of online purchases. Research has shown that there is a need for a comprehensive online shopping service to better connect Canadian shoppers with merchants. This service is a natural extension to our suite of services for the business to consumer market.

Why do I see content in some product listings that is not in my preferred language?

Not every merchant offers both an English and French version of their site. We will present the content to you based on the language on the retailer’s website.

Are merchants only included if they ship with Canada Post?

No, Canada Post Comparison Shopper aims to provide the most comprehensive selection possible. While many merchants do ship their products using Canada Post, they are free to choose their shipping carriers and are not excluded if they do not use Canada Post parcel services.

Is everything listed here available to Canadians?

Yes, we work closely with merchants to ensure that all products listed can be purchased by Canadians. To be included, a merchant must accept Canadian credit cards and deliver products to Canadian addresses.

Am I purchasing products directly from Canada Post?

No, Canada Post Comparison Shopper does not sell products directly, it only provides shopping information. Once you have found the right product and retailer to buy from, you’ll be sent to the retailer’s website to complete your transaction.

Does Canada Post sell its own products through Comparison Shopper?

No, Canada Post does not sell its products through Comparison Shopper. To purchase Canada Post products, please visit our online store.

How often are prices updated?

Canada Post Comparison Shopper aims to provide the most current and up-to-date information possible. Prices are updated throughout the day depending on changes in pricing and inventory.

Do prices include shipping, duties and other fees?

Canada Post Comparison Shopper works with merchants, Canadian customs and other logistics providers to estimate the shipping cost. If the item is from a US retailer, then the estimated brokerage and duties would also be shown. Note that these are estimates only, and shipping and import costs can vary. It is your responsibility to verify the exact cost with the retailer before making a purchase.

What determines the best deal or the most relevant deal?

Canada Post Comparison Shopper utilizes a patent-pending ranking system to determine the relevance of each deal. While price is an important factor, it is not the only thing that matters. The ranking system analyzes a number of criteria that are considered important to most Canadians. The majority of the weighting is placed upon market pricing. Canada Post Comparison Shopper tracks the historical trends, availability, and pricing of comparable products to determine if the current price is good or not. The rest of the weighting is based upon store polices and services such as return policy, warranty performance, customer service, price protection, and shipping considerations.

Where can I find more information about a product?

Since Canada Post Comparison Shopper does not sell products directly, you should contact the merchant selling the item or the manufacturer for additional product information.

I cannot find a certain item or product from a store. Now what?

Let us know by emailing customerservice@wishabi.com and our team will work with the merchant to get their products listed.

I found an error on the site. How do I let you know?

While Canada Post endeavours to deliver the most accurate information possible, the occasional mistakes do happen due to the sheer volume of data. If you find a listing that is incorrect, please contact us at customerservice@wishabi.com and our team will look into it as soon as possible.

How do I get products from my store listed here?

Canada Post Comparison Shopper welcomes product information from reputable merchants in North America that accept Canadian credit cards and ship to Canadian addresses. If you would like to showcase your products here, please follow this link.

How do I contact Canada Post Comparison Shopper?

If you have questions or suggestions, please leave us feedback via email at customerservice@wishabi.com