International Parcel (Excluding U.S.A.)

1

What Is International Parcel?

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International Parcel service is an economical means of shipping packages of goods, merchandise and other articles by Air or Surface, from Canada to international destinations, excluding U.S.A.

Canada Post's International Parcel service is also available with an Agreement. Contract Customers must consult their Customer Guide to obtain detailed information about Canada Post's International Parcel service. Contract Customers may also visit canadapost.ca/postalservices under Parcel Services for a list of support documents or call a Commercial Service Network Representative at 1.866.757.5480 for general information on Canada Post's products and services.

International Air Parcel service is available only to destinations not served by Xpresspost-International service. To determine the availability of the service to the country of destination, see International Shipping Chart. All items must bear an International Parcel shipping label and must be posted for delivery in a foreign destination.

2

Unacceptable Items

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Any International Parcel item is considered unacceptable if:

• it is or contains any dangerous substance or article prohibited by law or defined as a dangerous good (see Non-mailable Matter, or refer to the Non-mailable Matter Regulations and to the Transportation of Dangerous Goods Act
• it does not meet the size and weight specifications for this service (see Table 1 for more information)
• it may soil, taint or damage mail or mail equipment, expose a person to danger or emit offensive odours
• it contains food perishables or live animals that do not meet applicable shipping requirements
• it is improperly or insecurely packed or wrapped
• it is in contravention of applicable Universal Postal Union prohibitions or Customs Regulations of the destination country (for more information on individual country restrictions and prohibitions, see International Destination Listing).

3

Size and Weight

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Each International Parcel item must meet the size and weight specifications shown in Table 1.

If the dimensions and weight of any returned parcel cannot be determined, Canada Post reserves the right to charge based on a default weight of 1 kg for Domestic Parcel Services and 750 g for prepaid envelopes and labels.

4

Pricing Information

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To obtain information on pricing*:

• see Counter Prices
• see Business Prices.

5

Payment Options

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5.1	Proofs of Payment

Table 2 lists the acceptable proofs of payment for International Parcel. Some restrictions or conditions may apply.

5.2	Methods of Payment

Table 3 lists the acceptable methods of payment for International Parcel. Some conditions may apply.

6

Delivery Standards at a Glance

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Delivery standards are estimates of how long it will take for the mail to be delivered. These delivery standards are not guaranteed.

7

Features

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A feature is something that is provided as part of the basic service. The available features are described below.

7.1	Coverage for Loss or Damage

Coverage of up to $100CDN is included in the fee for International Parcel Air/Surface. Certain exceptions apply.

7.2	Return to Sender

International Parcel items that cannot be delivered or redirected will be returned to the sender for a fee, payable by the sender. Where the item bears postage stamp(s) or meter impression denoting the original amount of postage, the item will be returned for an amount equal to the original postage, less any option fee, using the postage due process. Where the Customer Number is located on the item, the item will be returned and the Customer will be invoiced an amount equal to the original fee paid, less any option fee. The return of International Parcel is dependent upon the regulations for return of mail in the destination country.

7.3	Customs Clearance

Canada Post will provide a presentation of all items to the exchange office in the destination country. Issues related to duties and admissions will be the responsibility of the addressee (importer of record).

8

Options

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An option is a service enhancement which is not included automatically as part of the basic service. Most options are available for an additional fee. The available options are described below.

8.1	On-Demand Pickup

On-Demand Pickup services are available to all Canada Post Customers with a “Standing Offer Agreement” (paying by Account or by credit card) and to VentureOne cardholders (paying by credit card).

There is no minimum volume requirement when arranging a Canada Post On-Demand Pickup. A pickup fee per stop will apply unless shipping using either Priority™ Next A.M. or Priority™ Worldwide. Pickups can be arranged up to one month in advance for “ACCOUNT” Customers, 5 Business Days in advance for Customers paying by credit card or on the same Business Day, provided the request is made before the local call-in cut-off time.

Third-Party On-Demand Pickup allows Customers to authorize a Canada Post pickup at a third party location or alternate address. “ACCOUNT” Customers can arrange for the additional pickup locations themselves or provide their seven-digit Canada Post Customer Number to their third-party, authorizing the third-party to arrange for On-Demand Pickup service. It is also acceptable for the authorized third-party to pay for the pickup by credit card.

To arrange an On-Demand Pickup, Customers may contact Customer Service at 1.888.550.6333. Visit canadapost.ca/pickup for areas where Canada Post offers pick-up services and for call-in cut-off times.

8.2	Additional Coverage for Loss or Damage

Additional Coverage is available up to $1,000CDN for International Parcel shipments, for a fee. Certain exceptions apply.

Canada Post’s liability is limited to the lesser of:

• the maximum coverage allowed in the country of destination
• $500CDN (shipments containing coins, jewellery, manufactured and non-manufactured precious metals, precious stones, gold bullion, gold dust, cancelled or uncancelled postage stamps, gift certificates); or
• $100CDN (shipments containing phone cards).

To determine the limit of coverage, see International Shipping Chart.

Canada Post shall have no liability for loss, damage or rifling of items containing bank notes, stocks, bonds or other securities negotiable by the bearer, lottery tickets, travellers’ cheques or non-mailable matter, as well as any article prohibited by law in Canada or in the destination country. See General Terms and Conditions at canadapost.ca/generalterms for more information.

9

Labels and Documentation Required

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Every International Parcel item must have all of the following information:

• a bar-coded International Parcel Air/Surface CP72 Customs label or a customs label produced by the Electronic Shipping Tools (EST) or by a third-party shipping system. Only Canada Post-approved bar-coded shipping labels are acceptable for shipment. Shipping labels can be ordered by visiting canadapost.ca/cpo/mc/business/tools/est.jsf or by calling Customer Service at 1.888.550.6333.
• the names and addresses should include telephone numbers of the sender and the addressee clearly printed on a label affixed to the item
• acceptable proof of payment (postage stamps, postal indicia, or meter impression)
• the Customs Declaration portion accurately completed on the International Parcel shipping label (see Customs Requirements for more information)
• any document (invoice, licence, certificate, permit, etc.) required by the International Customs regulations.

All items must have the weight listed on the Customs Declaration portion of the shipping label.

International Air parcels must have an air mail sticker and must be endorsed “AIR MAIL” on at least two sides.

10

Packaging

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All items must be securely packaged with sufficient cushioning and reinforcing material to prevent loss of or damage to the items, damage to postal equipment or other mail and injury to persons handling the items. Items must not consist of dangerous or prohibited articles.

11

Addressing

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Addresses must be legible, complete and include the name of the country of destination in English or French. See Addressing Guidelines for more information.

12

Deposit of International Parcel

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The Customer can deposit International Parcel items at any one of the following locations:

• at a post office
• at a street letter box (items processed by a Canada Post online shipping system only).

Items deposited after the last collection time specified on the street letter box are considered as being deposited on the next business day.

13

Delivery of International Parcel

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Canada Post transports International Parcel items to transfer points for delivery by the postal administration of the destination country.Keywords: Int'l parcel, Intl parcel, air, surface, boat, return to sender, RTS, returned, coverage, insurance, indemnity, loss, damage, stolen, theft, lost, pickup, sticker, air stamp, customs, EST, acceptance office, mailing office, manifest