Collect on Delivery (COD)

1

What Is Collect on Delivery (COD)?

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Collect on Delivery is a domestic service that is available with the following services:

• Priority™
• Xpresspost™
• Expedited Parcel™
• Regular Parcel™.

Collect on Delivery is a service by which an amount due to the sender is collected by Canada Post upon delivery, on behalf of the sender. The amount and method of collection must be specified by the sender.

Before the item is handed over to the addressee or his representative, the addressee or his representative must pay the Collect on Delivery amount as specified by the sender on the Collect on Delivery form. The sender may include in the amount of Collect on Delivery charges:

• the value of the item
• service charges in the case of repairs
• sales taxes
• postage
• Collect on Delivery fee and other special service fees.

To cancel a Collect on Delivery charge, the sender must supply the post office administrator with a letter authorizing the cancellation or change to the Collect on Delivery amount and the mailing receipt. The sender must pay Canada Post for all expenses incurred by such changes. Should the addressee want a refund for a Collect on Delivery item, this must be arranged between the sender and the addressee.

A COD item cannot be returned or refunded through Canada Post once it has been accepted by the addressee.

The sender must specify the method and amount to be collected when COD is purchased. The available methods of collection are shown in Table 1.

When the addressee pays for the package with cash, the amount is converted into a money order. Cheques, money orders and certified cheques must be payable to the sender. The amount collected is forwarded to the sender by Xpresspost™.

2

Unacceptable Items

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Items not ordered or requested by the addressee are considered unacceptable items.

Collect on Delivery service must not be used to collect an amount owed on a previous transaction.

3

Size and Weight

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Size and weight is governed by the service to which Collect on Delivery is applied.

4

Pricing Information

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To obtain information on pricing:

• see Counter Prices
• see Business Prices.

5

Payment Options

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5.1	Proofs of Payment

Table 2 lists the acceptable proofs of payment for purchasing Collect on Delivery only if payment is made in a non-automated office.

5.2	Methods of Payment

Table 3 lists the acceptable methods of payment for purchasing Collect on Delivery. Some restrictions or conditions may apply.

For more information, see Paying For Your Mailing.

6

Delivery Standards at a Glance

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Delivery standards are governed by the service to which Collect on Delivery is applied.

7

Features

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Features are governed by the service to which COD is applied.

8

Options

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Options are governed by the service to which COD is applied.

9

Labels and Documentation Required

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Every item must bear a Collect On Delivery label.

9.1	Manual COD Labels

The counter COD label (33-086-397) can be used when shipping Regular Parcel™ items. It can be over-labelled with a service sticker when Priority™, Xpresspost™ or Expedited Parcel™ service is used. This 4-part label contains a barcoded COD shipping label, remittance label, a record of delivery copy and a customer receipt.

9.2	Electronic COD Label

The thermal paper or plain-paper COD label can be used by VentureOne cardholders who ship using Electronic Shipping Tools. The thermal label is only available to Customers who ship a thermal label printer. These 3-part labels contain a COD address label, a record of delivery and a remittance label. The COD address label is affixed to the COD item, and the record of delivery and remittance label are placed in a plastic pouch affixed to the item.

10

Format

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No wording indicating that the item can be examined before acceptance by the addressee may appear on the Collect on Delivery item. The addressee may, however, be informed of the sender’s name.

11

Addressing

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All Collect on Delivery items must bear a complete address including a correct Postal Code. See Addressing Guidelines for more information. All Collect on Delivery items must bear a Canadian return address.

12

Deposit of Collect on Delivery Items

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The Customer can deposit Collect on Delivery items at a post office or at a processing plant.

13

Delivery of Collect on Delivery Items

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To the door (some exceptions apply).

13.1	Hold Period for Collect on Delivery Items

The hold period for Collect on Delivery items is 15 calendar days (30 calendar days for northern addresses). Once the holding period has expired, unclaimed Collect on Delivery items are deemed undeliverable and returned to the sender. The sender can submit a written request to have the holding period extended to 30 calendar days.