Regular Parcel™

1

What Is Regular Parcel?

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Regular Parcel service is our economical ground delivery service within Canada. Regular Parcel service is available to consumers and VentureOne cardholders. This service is also available with an Agreement, Contract Customers must consult their Parcel Services Customer Guide for information.

Regular Parcel service provides delivery within 2 business days local, 3 to 5 business days regional, and 4 to 9 business days national, between most major urban centres. Regular Parcel items must be shipped in Canada for delivery in Canada.

Customers can ship any item by Regular Parcel service, provided the item:

• meets the size and weight specifications for this service
• is properly prepared and packaged
• does not contain any prohibited mail or a dangerous good.

1.1	Prepaid Products

Not applicable.

2

Unacceptable Items

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Any item is considered unacceptable if:

• it is or contains any dangerous substance or article prohibited by law or defined as a dangerous good
  (see Non-mailable Matter for more information or refer to the Non-mailable Matter Regulations or the Transportation of Dangerous Goods Act).
• it does not meet the size and weight specifications for this service
• it may soil, taint or damage mail or mail equipment, expose a person to danger or emit offensive odours
• it contains food perishables or live animals that do not meet applicable shipping requirements
• it is improperly prepared or insecurely packed or wrapped.

The Customer has the responsibility of ensuring that the contents of an item can be shipped under Canadian legislation, including but not limited to the Criminal Code, the Canada Post Corporation Act (including, in particular, the Non-Mailable Matter Regulations), the Tobacco Act, the Transportation of Dangerous Goods Act and Regulations, the IATA (International Air Transport Association) or the ICAO (International Civil Aviation Organization) Dangerous Goods Regulations and all applicable laws.

Canada Post will not deliver offensive articles that contain sexually explicit material, any information relating to bookmakers, pool-setting, betting or wagering or unlawful schemes, or any item related to schemes to defraud the public.

3

Size and Weight

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Each Regular Parcel item must meet the size and weight specifications.

An Oversize charge applies if an item exceeds 1 m in any dimension (length, width or height). If the weight is not recorded on the shipping documentation, the greater of the volumetric weight, actual weight or a standard “default” weight of 5 kg will be applied. If the dimensions and weight of any returned parcel cannot be determined, Canada Post reserves the right to charge based on a default weight of 1 kg for Parcel Services Shipping Within Canada and 750 g for prepaid envelopes. For an odd-shaped non-rectangular item, measurements are taken at the widest points. Weight and measurement are governed by the Weights and Measures Act and Regulations and its Terms and Conditions. Visit www.mc.ic.gc.ca for details.

4

Pricing Information

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To obtain information on pricing*:

• see Counter Prices
• see Business Prices.

5

Payment Options

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5.1	Proofs of Payment

Table 2 lists the acceptable proofs of payment for Regular Parcel items. Some restrictions or conditions may apply.

5.2	Methods of Payment

Table 3 lists the acceptable methods of payment for Regular Parcel items. Some restrictions or conditions may apply.

For more information, see Paying For Your Mailing.

6

Delivery Standards at a Glance

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The delivery standards are estimates of how long it will take for the mail to be delivered. These delivery standards are not guaranteed.

For more information, visit Delivery Standards of the Canada Postal Guide under Section 4.4.

For a list of Major Urban Centres and Non-Major Urban Centres, visit Delivery Standards of the Canada Postal Guide under Section 4 “Parcel Services Domestic” Table 11.

7

Features

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A feature is something that is provided as part of the basic service. The available features are described below.

7.1	Tracking and Delivery Confirmation

Canada Post has deployed systems and capabilities throughout the delivery network to scan bar codes and track parcels at the following stages of delivery:

1. When a shipping label is created electronically using Canada Post’s Electronic Shipping Tools (EST) system.
2. When an item is picked up from the Customer’s location by Canada Post or dropped off at a Canada Post site.
3. When the item is sorted in a major Canada Post facility.
4. When the item approaches the final stages of the delivery process and is sent « Out for Delivery » with our delivery agents.
5. When the item is ready to be picked up at one of Canada Post’s facilities for Large Volume Receivers.
6. When the item is successfully delivered or is deemed Undeliverable / Return to Sender.
7. When a delivery attempt is made but the recipient is not available to accept the delivery, a Delivery Notice Card is left indicating where the item can be picked up.
8. When a Final Delivery Notice Card is issued if the item has not been picked-up at the post office.
9. When an item is not deliverable because it was shipped to an incorrect address, or the recipient refused to accept the delivery, or the item is unclaimed at a post office, the shipment will be returned to the sender or sent to the Undeliverable Mail Office.
10. When the shipper has made an error made in the postal delivery address, Canada Post will attempt to correct the error and have the item delivered, in the event that Canada Post is unable to determine the correct delivery address, the item will be returned to the Sender.
11. When Canada Post has made an error in the transportation of the item causing a possible delay.
12. When Canada Post is experiencing circumstances beyond its control causing a possible delay of the delivery. Force Majeurs scans will be made in the event of:

• severe weather/natural disasters – major snow storm, ice, unplowed streets, extreme heat, cold weather, tornado, hurricane, etc
• transportation delays
• demonstrations
• power outage (public grid).

Canada Post commits to providing a Delivery scan event for every barcoded item that is successfully delivered or determined to be undeliverable and returned to the sender. This provides electronic confirmation of the delivery status. Upon delivery, or attempted delivery, the tracking number is scanned and the date and time are captured. This information is usually available immediately after delivery and no later than noon the next business day following delivery at canadapost.ca or through an automated phone response system by calling 1.888.550.6333.

7.2	Return to Sender

Items are returned to the sender when:

• the item is refused or unclaimed by the addressee
• the delivery address is incomplete or does not exist
• the addressee is no longer at the address and no forwarding address is available
• an improper shipping label has been applied
• the item’s dimensions or weight exceeds the maximum allowed.

7.3	Redirection

Provided the addressee has filed a Change of Address Notification and the service is still in effect, Canada Post will redirect the item, whenever possible, to the new address at no additional charge. The item must be mailed within Canada.

8

Options

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An option is a service enhancement which is not included automatically as part of the basic service. The Customer must select the option by checking a box or affixing an additional label or sticker. Most options are available for an additional fee. The available options are described below.

8.1	Delivery Updates

Delivery Updates is a free option that allows Customers to receive email notifications of item-tracking events as they occur. This option is available to all Customers creating parcel Orders with Canada Post’s Electronic Shipping Tools (EST), Ship-in-a-click™ or if “Track” is used at canadapost.ca. The Customer may enter a total of four email addresses per shipment.

Delivery Updates tracking-event types include:

• Ship - Indicates that the shipment Order has been created and that the item has been given to Canada Post for delivery (only available when using EST or Ship-in-a-click).
• Exception - Notifies you of any unforeseen delivery interruptions (e.g. items that are returned to the sender or refused, items delayed due to circumstances beyond Canada Post’s control, addressing errors, transportation errors, etc.).
• Delivery - Indicates that the item has been delivered or that a Delivery Notice Card has been left with the addressee asking the addressee to pick up the item at a local post office. Where applicable, a signature image or signatory name is available to view online.

8.2

Signature

By purchasing the signature option (a no-charge option for the Priority™ service), Customers will ensure that a personal hand-off of the item occurs at delivery, and that there is proof of this activity. The name of the person signing is recorded as well as the signature. A copy of the signature image will be available for viewing at canadapost.ca (Track), usually by noon on the next Business Day after delivery (exceptions may apply in some areas) and at no additional charge.

If the addressee refuses to give their signature, the Canada Post delivery agent will ask the addressee to print their name in block letters. If the addressee refuses, the delivery agent will deliver the item and indicate “SIGNATURE REFUSED” for item-tracking purposes. This process varies for items shipped by Xpresspost™ Certified; if the addressee refuses to sign for the item, the Xpresspost Certified item will be sent back (Return to Sender) to the original shipper.

When the signature is collected at the door: When someone answers the door, the delivery agent will hand off the item, and collect the signature and the signatory name. Signature items will not be delivered to children. If there is no answer at the door, the delivery agent will leave a Delivery Notice Card in the addressee’s mail receptacle that directs the addressee to the nearest post office to pick up the item.

When the signature is collected at the post office: Only the addressee or their authorized representative can pick up an item with Signature at the post office.

The addressee must present one valid piece of government-issued photo identification that indicates the same address as on the item. Visit canadapost.ca/postalguide under Policies for details.

If an individual is picking up an item addressed to another individual, they must present one valid piece of government-issued photo identification and one of the following:

• a Delivery Notice document signed by the addressee with the printed name of the individual authorized to pick up the item; or
• a legal document demonstrating their authority to act on behalf of the other individual, for example, power of attorney, appointment as trustee; or
• a letter of authorization.

8.3	Signature Hard Copy

If you require a hard copy of the name and signature of the person who signed for the item, Canada Post offers this option online for free, or a copy can be sent to you for a fee, provided that the Signature option is selected at the time of shipping. The signature copy will be sent to you by your choice of Lettermail™ service or fax within three Business Days after the request. Visit canadapost.ca/support or call Customer Service at 1.888.550.6333.

8.4	Proof of Age (18 or 19)

Available for a fee to VentureOne cardholders who use a Canada Post-approved electronic shipping system. A “Proof of Age” photo identification must be provided at the time of delivery if the receiver appears to be less than 25 years of age. A signature will be obtained upon delivery. “PROOF OF AGE” must be indicated in the Attention box of the shipping label prior to deposit.

Age of Majority by Province or Territory

8.5	Liability Coverage

Available in increments of $100, up to a maximum of $5,000 for most shipments, for a fee. All options must be selected at the time of shipping to ensure they are properly captured and linked to the unique tracking number. Certain exceptions apply. See General Terms and Conditions at canadapost.ca/generalterms for more information.

8.6	On-Demand Pickup

On-Demand Pickup services are available to VentureOne cardholders (paying by credit card).

There is no minimum volume requirement when arranging a Canada Post On-Demand Pickup. A pickup fee per stop will apply unless shipping using either Priority™ or Priority™ Worldwide services. Pickups can be arranged up to five (5) Business Days in advance or on the same Business Day, provided the request is made before the local call-in cut-off time.

8.7	Third-Party On-Demand Pickup

Third-Party On-Demand Pickup service is available to VentureOne cardholders (paying by credit card).

Third-Party On-Demand Pickup allows Customers to authorize a Canada Post pickup at a third party location or alternate address. Customers can arrange for the additional pickup locations themselves or provide their seven-digit Canada Post Customer Number to their third-party, authorizing the third-party to arrange for On-Demand Pickup service.

8.8	Collect on Delivery (COD)

This service is available for a fee. COD allows an item to be shipped and delivered to the addressee, and an amount of money collected for the item from the addressee in the form of:

The sender will specify the amount of money to be collected and the payment option. The amount collected is forwarded to the sender by Xpresspost™.

If the addressee cannot be located, fails or refuses to pay the COD amount, the item is returned to the sender but the COD service fee is not refunded. See the applicable COD Terms and Conditions at the back of the COD Customer receipt (form# 33-086-397) for further information.

A COD item cannot be returned or refunded through Canada Post once it has been accepted by the addressee.

To cancel a Collect on Delivery charge, the sender must supply the post office administrator with a letter authorizing the cancellation or change to the Collect on Delivery amount and the mailing receipt. The sender must pay Canada Post for all expenses incurred by such changes. Should the addressee want a refund for a Collect on Delivery item, this must be arranged between the sender and the addressee. Items not ordered or requested by the addressee and collection of funds owing to the Customer from a previous transaction are not eligible for COD service.

The hold period for COD items is 15 calendar days (30 calendar days for northern addresses). Once the holding period has expired, unclaimed COD items are deemed undeliverable and returned to the sender.

8.9	Flexible Delivery Options

The following flexible delivery options are available to VentureOne cardholders when using Canada Post’s Electronic Shipping Tools (EST) (excluding Ship-in-a-click™):

8.9.1

Card for Pick Up

This option is available, free of charge, to Customers who use a Canada Post-approved electronic shipping system (excluding Ship-in-a-click). The sender must add the notation “CARD FOR PICKUP” in the Attention box of the shipping label, to ensure that Canada Post does not deliver the item. Canada Post notifies the addressee that the item is to be picked up at the post office. The addressee will be required to show identification before the item is released.

8.9.2

Leave at Door

This option is available, free of charge, to Customers who use a Canada Post-approved electronic shipping system (excluding Ship-in-a-click) and is only available for items that are usually delivered to the door. If no one answers the door, the delivery agent will look for an appropriate safe drop location. A Safe Drop Card, indicating the location of the safe drop, will be left in the addressee’s mail receptacle. If Safe Drop is not possible, a Delivery Notice Cad will be left, and the item will be available for pickup at the designated post office. The sender must add the notation “LEAVE AT DOOR” in the Attention box of the shipping label.

8.9.3

Do Not Safe Drop

This option is available, free of charge, to Customers who use a Canada Post-approved electronic shipping system (excluding Ship-in-a-click). The sender must add the notation “DO NOT SAFE DROP” in the Attention box of the shipping label. If no one is available to accept the item when delivery is attempted, a Delivery Notice Card is left and the addressee must pick up the item at the post office.

8.9.4

Deliver to Post Office

Deliver to Post Office is a delivery option available via Canada Post's Web Services program that allows online consumers the choice to have their items(s) delivered using Xpresspost or Expedited Parcel services to a post office of their preference and convenience. Canada Post has an extensive network of secure post office facilities which also makes this service ideal for high value or temperature sensitive items.

An automated email notification is issued to the addressee once the item is delivered to the Post Office, advising them their parcel is ready for pick up. If the item has not been picked up after 5 days, the addressee will receive a second email and a phone message to remind them to pick up their item.

The addressee or their representative will be asked to show one valid piece of government-issued photo identification at the post office for authentication. After 15 days if the item has not been picked up, it will be returned to the originating address indicated on the shipping label.

9

Labels and Documentation Required

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All items must bear a barcoded Regular Parcel label.

10

Packaging

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All items must conform to the packaging requirements of Canada Post, and must not contain dangerous or prohibited materials. Items that are improperly packaged, labelled or that lack proper documentation may be subject to delay or may be refused and returned at the Customer’s expense.

Customers who deposit unpackaged items (i.e. pails, tires, etc.) must pay an Unpackaged Items Surcharge.

For specific packaging requirements, see ABCs of Mailing of the Canada Postal Guide.

11

Addressing

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All items must bear a legible mailing address and a Canadian return address including the correct Postal Code^OM, a Canada Post authorized bar code, proof of payment, and (if applicable) a service identifier. See Addressing Guidelines for more information.

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Depositing

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The Customer can deposit Regular Parcel items at any of the following locations:

• at a post office
• in a parcel receptacle
• in a street letter box [items processed and paid (by credit card, or postage meter) through Electronic Shipping Tools or Ship-in-a-click, if size permits].

Items deposited after the last collection time specified on the street letter box are considered as being deposited on the next business day.

13

Delivering

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Canada Post provides the following options for the delivery of Regular Parcel™ items:

1. For apartment buildings, a delivery attempt will be made to the door. In buildings with an intercom, attempting to contact the Customer using the intercom is considered a delivery attempt. In cases where the elevator is out of service, the delivery person will attempt delivery wherever physically possible, taking into consideration the employee’s safety and welfare; otherwise, a Delivery Notice Card² will be left for the addressee.
2. A Delivery Notice Card is used to show that the item is available for pickup at a nearby post office. A Final Notice Card will be sent to the addressee if the item has not been picked up after five (5) calendar days. The item will be held at the post office for a total of 15 calendar days after which time it will be returned to the sender.
3. In rural areas, a delivery attempt will be made at the door when the door is within 0.5 km of the line of travel. Otherwise a Delivery Notice Card will be left in the addressee’s mail receptacle.
4. It is at Canada Post’s discretion to consider leaving the item in a Safe Drop location, provided that the item does not require the collection of funds or signature. For an apartment building, the item may be left with the building administration personnel. A Safe Drop Card, indicating the location of the Safe Drop, will be left in the addressee’s mail receptacle at the time of delivery.

For a list of Major Urban Centres, visit canadapost.ca/deliverystandards under section 4 - Table 11 “Designated Processing Facilities for Domestic Parcel Services”.