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Last updated: 2014-01-13

IMPORTANT UPDATES
Last Updated Date
Description
Location
January 13, 2014
Updated Hours of Operation for residential customers.
Updated Canada Post contact information.

1

How to Contact Canada Post

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1.1

Canada Post on the web

Visit canadapost.ca to find us on the Web or visit canadapost.ca/support to reach Customer Service directly.

1.2

Canada Post by telephone

Customer calls are answered and automatically queued for response. While there may be a brief wait for a representative to reply, all calls should be answered during regular business hours.

Table 1: Telephone services and phone numbers
Service
Contact Number
General Enquiries
1-800-267-1177
General Enquiries for customers calling from outside Canada
1-416-979-8822
Hearing Impaired
1-800-267-2797
Table 2: Hours of operation
Hours of Operation
Residential
Monday to Friday
9:00 a.m. - 11:00 p.m. ET
Saturday and Sunday
10:00 a.m. - 6:00 p.m. ET
Commercial
Monday to Friday
7:00 a.m. - 9:00 p.m. ET

1.3

Canada Post by mail

To contact Canada Post by mail, write to one of the following addresses:

  • Eastern Region
    (QC, NB, NL, NS, PE)

CANADA POST
Attn: Customer Service
400 ST MARY AVE 7TH FLOOR
WINNIPEG MB  R3C 4K5

  • Central and Western Region
    (ON, MB, SK, AB, BC, YT, NT, NU)

CANADA POST
Attn: Customer Service
35 HUGHES ST
FREDERICTON NB  E3A 2W0

2

Office of the Ombudsman

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The Ombudsman is the final appeal authority in the complaint resolution process at Canada Post. Customers must first visit canadapost.ca/support or contact Customer Service at 1-800-267-1177 or 1-416-979-8822 outside Canada, to ensure that Canada Post has every opportunity to resolve their complaints. If customers are not satisfied with the solutions proposed by Canada Post, they may appeal to the Ombudsman. The services offered by the Office of the Ombudsman are free of charge to all Canada Post customers.

OFFICE OF THE OMBUDSMAN AT CANADA POST
PO BOX 90026
OTTAWA ON  K1V 1J8

Tel.: 1-800-204-4198

Fax: 1-800-204-4193

website: canadapost.ca/ombudsman




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