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Regular Parcel™
The following sections are covered in this chapter:
Regular Parcel is a Parcel Service that provides delivery within 2 business days local, 3 to 5 business days regional, and 4 to 9 business days national, between most major urban centres. Customers can ship any item by Regular Parcel, provided the item:
Regular Parcel items must be shipped in Canada for delivery in Canada.
Any Regular Parcel item is considered unacceptable if:
Each Regular Parcel item must meet the size and weight specifications shown in Table 1. An Oversize charge applies if an item exceeds 1 m in any dimension (length, width or height). The maximum allowable dimension must not be exceeded. If the weight is not recorded on the shipping documentation, the greater of the volumetric weight, actual weight or a standard “default” weight of 5 kg will be applied.
To obtain information on pricing*:
Table 2 lists the acceptable proofs of payment for Regular Parcel items. Some restrictions or conditions may apply.
Table 3 lists the acceptable methods of payment for Regular Parcel items. Some restrictions or conditions may apply.
For more information, see section 4.6 “Pay for the Item” of the “ABCs of Mailing” chapter.
The delivery service standards are estimates of how long it will take for the mail to be delivered. These service standards are not guaranteed. See section 5.1 “Regular Parcel™” of the “Service Standards” chapter for more information.
A feature is something that is provided as part of the basic service. The available features are described below.
Canada Post has deployed systems and capabilities throughout the delivery network to scan bar-codes and track parcels at the following stages of delivery:
Canada Post commits to providing a Delivery scan event for every bar-coded item that is successfully delivered or determined to be undeliverable and returned to the sender. This provides electronic confirmation of the delivery status. Upon delivery, or attempted delivery, the tracking number is scanned and the date and time are captured. This information is usually available immediately after delivery or no later than noon the next business day following delivery at canadapost.ca or through an automated phone response system by calling 1.888.550.6333.
Coverage of up to $100 is included in the fee for Regular Parcel items for contract Customers and non-contract Customers using EST or Ship-in-a-click. Certain items are excluded. The value of the item must be declared on the shipping documentation. See General Terms and Conditions at canadapost.ca/generalterms for more information.
When an item will not fit in the addressee’s regular mail receptacle, leaving it in a Safe Drop location will be considered. To be considered as a Safe Drop, the item must not require a signature, must not be in an area which is not authorized for safe drop, and cannot be left in the open (e.g. doorstep). A Safe Drop card, indicating the location of the Safe Drop, is left at the time of delivery. A contract Customer using an electronic shipping system may, at the time of shipping, instruct that the item NOT be Safe Dropped by adding the notation “DO NOT SAFE DROP” in the Attention box on the shipping label. A delivery attempt will be made and if no one is available to receive the item, a Delivery Notice card will be left.
Provided the addressee has filed a Change of Address Notification and the service is still in effect, Canada Post will redirect the item, whenever possible, to the new address at no additional charge. The item must be mailed within Canada.
Regular Parcel items that cannot be delivered or redirected will be returned to sender for a fee, payable by the sender. Where the item bears postage stamp(s) or meter impression denoting the original amount of postage, the item will be returned for an amount equal to the original postage, less any option fee, using the postage due process. Where the Customer Number is located on the item, the item will be returned and the Customer will be invoiced an amount equal to the original fee paid, less any option fee.
An option is a service enhancement which is not included automatically as part of the basic service. The Customer must select the option by checking a box or affixing an additional label or sticker. Most options are available for an additional fee. The available options are described below.
Delivery Updates is a free option that allows Customers to request to receive email notifications whenever scan events occur on their barcoded items. To receive notifications, Customers must select this option, enter a valid email address and select the types of events for which they want to be notified. This option is available to all Customers using the following:
Provided the Signature option was purchased at the time of shipping, delivery information will be available at no additional charge, usually by noon on the business day following delivery. This delivery information can be obtained on Canada Post’s website, by contacting Customer Service at 1.888.550.6333 or via the Electronic Shipping Tools (EST) software. Some exceptions apply in smaller centres. If the addressee or his/her representative refuses to sign for the item, Canada Post will ask the addressee to print his name in block letters. If the addressee refuses, Canada Post will deliver the item and indicate “SIGNATURE REFUSED” in the Signature box. If the Customer (including co-habitants) is picking up a carded item at the post office, an acceptable government issued photo ID will be required. If the addressee is personally known by name to the post office of delivery, customer identification will not be required.
If the Signature option was purchased at the time of shipping and if a signature was captured at the time of delivery, a secured signature image will be available, at no additional charge, on Canada Post’s website. A hard copy of the signature is also available, for a fee, by contacting Customer Service at 1.888.550.6333. The Signature Copy will be sent to the sender via Lettermail or by facsimile within three (3) business days of the sender’s request.
For non-contract Customers who do not use EST or Ship-in-a-click, Coverage for Loss or Damage is available for purchase at post offices. Certain items are excluded. The value of the item must be declared on the shipping documentation. See General Terms and Conditions at canadapost.ca/generalterms for more information.
Additional Coverage is available up to $5,000 for most Regular Parcel shipments, for a fee. Certain exceptions apply. The value of the item must be declared on the shipping documentation. See General Terms and Conditions at canadapost.ca/generalterms for more information.
Available for a fee, this option allows an item to be shipped and delivered to the addressee, and an amount of money collected for the item from the addressee in the form of cash or a cheque, post-dated cheque or money order. The sender will specify the amount of money to be collected and the payment option. The collected amount is then returned to the sender. The maximum amount that Canada Post will collect is $1,000 where the payment option is cash and $25,000 in the case of a cheque. All cheques are made payable to the sender. The Customer assumes all risks associated with payment by cheque. Collect on Delivery service must not be used to collect an amount owed on a previous transaction. Coverage of up to $100 is included with this option.
This option is available to Customers using “Account” as a method of payment for Parcel Services. Scheduled Pickup is provided on business days only according to a mutually agreed-to schedule. To set up Scheduled Pick-up, the shipper must contact a Canada Post representative or call Customer Service at 1.888.550.6333. Click here to view the list of locations where Scheduled Pickup is available. This option is available for a fee based on the total volume shipped each week. It is offered at no additional charge for Customers who ship more than 120 items per week. The weekly volume of U.S.A. and International Parcel Services can be consolidated with the weekly volume of Domestic Parcel Services and counted towards the pickup fee threshold.
This option is available to Customers using “Account” as a method of payment for Parcel Services and who have a minimum of 10 items to be picked up. On-demand Pickup is available, for a fee, on a per pickup basis. Customers may arrange for pickup by contacting Customer Service at 1.888.550.6333. Click here to view the list of locations where On-demand Pickup is available. On-demand Pickup can be arranged up to five (5) business days in advance.
Upon request, Canada Post will pick up items from a third party and deliver as indicated. This option is available for Customers using “Account” as a method of payment for Parcel Services and who have a minimum of 10 items per pickup. The “Account” Customer is charged for the pickup and delivery services. The “Account” Customer must provide the seven-digit Customer number to the third party. The third party must quote the seven-digit Customer number to the Canada Post Representative upon pickup request. To activate the Third-party On-demand Pickup service, contact a Canada Post Representative or call Customer Service at 1.888.550.6333. Click here to view the list of locations where Third-party On-demand Pickup is available.
This option is available, for a fee, to contract Customers who use an electronic shipping system. The sender must note “PROOF OF AGE” in the Attention box of the shipping label. Photo I.D. will be asked at the time of delivery if the addressee appears to be less than 25 years of age. A signature will be obtained upon delivery. See section 5.3.1 “Mail Addressed to Children” of the ABCs of Mailing chapter, for an age of majority by province or territory listing.
Available for a per-transaction fee in addition to parcel shipping charges, Proof of Identity is ideal for large shippers of valuable documents or merchandise, such as credit cards, identity cards and high-value goods. A Proof of Identity set-up fee will apply to enable the data transfer. With this solution, in-person authentication is done for the intended recipient. To qualify for this service, items must be shipped to an individual at a residential address, not to their place of work. Customers should contact their Canada Post Sales representative for more information. Canada Post has two versions of this service: one where the authentication is done at the time the valuable shipment is delivered (Proof of Identity at Delivery) and one where authentication is done prior to the valuable shipment being sent (Proof of Identity Pre-delivery). Both of these versions can be used to collect identification (ID) data elements from one or two pieces of ID. Proof of Identity at Delivery: Items shipped with the Proof of Identity at Delivery option will only be released to the intended recipient at the post office; they will not be released to a recipient's authorized representatives, and they will not be delivered to a recipient's physical address.
At the time of authentication, the post office employee will verify that the person is the intended recipient, verify that their photo identification is current, and collect data relating to their ID. The ID data elements are then transferred on a daily basis to the shipper by secure electronic means or stored by Canada Post. The recipient's signature will also be obtained to show that the delivery handoff has been completed.
Proof of Identity at Delivery is available to Parcel Services Customers who prepare their shipments with Canada Post's Electronic Shipping Tools, or another approved shipping software.
Proof of Identity Pre-delivery: With this solution, in-person authentication is done before the valuable item is shipped.
After in-person authentication has occurred and the shipper has received the electronically transmitted ID data elements, the shipper can proceed with shipping the valuable item directly to their customer.
Return Service options are available to contract Customers who wish to offer Return Service to their own Customers (addressees) and pay for the shipping fee. The applicable shipping fee in effect on the actual shipping date will be charged to the contract Customer. The item is returned to the original shipper via the service indicated on the Return Service label. There are two methods available: Customers who use the Electronic Shipping Tools (EST) or another approved shipping software can order a Return Service Label at the time the originating shipment order is created (referred to as an Anticipated Return). These Return Service labels contain a tracking bar code that is directly linked to the original shipment. Also, the shipper will receive email notifications when the item is being returned provided the Delivery Updates option was selected at the time the label was created. For Customers not using Electronic Shipping Tools (EST) or another approved shipping software, Return Service labels are available from the Canada Post website in PDF format. No tracking bar code is available on these labels. For convenience, hard copy labels may be printed in advance and stored in inventory. Visit canadapost.ca/returnservice to obtain a Return Label template or to review the label specifications. A return shipping charge will apply corresponding to the Customer’s shipping price (less any option fees). In instances where there is no originating address on an item bearing a Parcel Return Label, the originating shipper will be charged the national price for the return. Customers who generate more than 10,000 returns a year may be eligible for a Bulk Rated Return Service contract. For more information on Return Service, visit canadapost.ca/returnservice, contact a Canada Post representative or call 1.866.757.5480.
This option is available, free of charge, to contract Customers who use an electronic shipping system. The sender must add the notation “CARD FOR PICK UP” in the Attention box of the shipping label, to ensure that Canada Post does not deliver the item. Canada Post notifies the addressee that the item is to be picked up at the post office. The addressee will be required to show identification before the item is released.
This option is available, free of charge, to contract Customers who use an electronic shipping system. It applies to items normally delivered to the door. The sender must add the notation “LEAVE AT DOOR” in the Attention box of the shipping label. If no one is available to accept it, the item will be left at the door.
This option is available, free of charge, to contract Customers who use an electronic shipping system. The sender must add the notation “DO NOT SAFE DROP” in the Attention box of the shipping label. If no one is present when delivery is attempted, a Delivery Notice card is left and the item must be picked at the post office.
Materials for the use of the blind mailed in Canada for delivery in Canada may be sent free of charge. See the “Literature for the Blind” chapter for more information.
All items must bear a bar-coded Regular Parcel label. Contract Customers must indicate on the Regular Parcel label, Bill of Lading or Manifest, the weight of all items, except items priced at the flat rate or piece-kilo rate. If the weight is not recorded on the documentation, the greater of the volumetric weight, actual weight or a standard “default” weight will be applied.
Two paper copies of the electronic Order (Manifest), or the original hard copy Bulk Manifest, must be given at the time of mailing to an authorized Canada Post employee at the Receipt Verification Unit (RVU) or at the postal facility approved by Canada Post. For more information, see section 4.5.2 “Order (Manifest)” of the “ABCs of Mailing” chapter.
Each shipment should be packed to protect the contents and ensure safe transportation with normal care and handling. Customers who deposit unpackaged items (i.e. pails, tires, etc.) must pay an Unpackaged Items Surcharge.
All items must bear a legible mailing address and a Canadian return address including the correct Postal Code, a Canada Post authorized bar code, proof of payment, and a Regular Parcel service identifier. See the “Addressing Guidelines” chapter for more information.
The Customer can deposit Regular Parcel items at any of the following locations:
Items deposited after the last collection time specified on the street letter box or after the Canada Post-approved postal facility cut-off time, as applicable, are considered as being deposited on the next business day. Visit canadapost.ca/postalservices under Key Support Documents - Parcel Services for the list of facility cut-off times.
Customers who deposit large volumes of Regular Parcel into any mail processing plant must contact their local Canada Post Distribution Representative beforehand to properly schedule this mail. Scheduling requirements may vary from location to location.
For information about identification requirements when picking up an item at the post office, see section 5 “Identification Requirements” of the “ABCs of Mailing” chapter. |
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