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Expedited Parcel™
Canada Post's Expedited Parcel service is available to VentureOne cardholders and to contract Customers with an Agreement. Contract Customers must consult their Customer Guide to obtain detailed information about Canada Post's Expedited Parcel service. Contract Customers may also visit canadapost.ca/postalservices under Parcel Services for a list of support documents or call a Commercial Service Network Representative at 1.866.757.5480 for general information on Canada Post's products and services. Expedited Parcel provides delivery next day local, 1 to 3 days regional, and 2 to 7 days national, between most major urban centres. Customers can ship any item by Expedited Parcel, provided the item:
Expedited Parcel items must be shipped in Canada for delivery in Canada.
Prepaid products are flat-priced, postage-included labels, in regional and national formats, which are purchased in advance and used as required. They can be dropped at any post office or in a street letter box.
Flat Rate Boxes are available for eBay sellers as part of the eBay Online Shipping tool. The Flat Rate Box measures 28 cm x 21.5 cm x 14 cm and has a 5 kg weight limit. eBay sellers must use a Canada Post Flat Rate Box shipping label purchased from the eBay Online Shipping tool with the Flat Rate Box and vice versa. Visit ebay.ca/canadapost for more information, including prices.
Regional: For use between points within the same region (e.g.: Vancouver to Winnipeg). National: For use between regions within Canada (e.g.: Vancouver to Halifax).
Any Expedited Parcel item is considered unacceptable if:
Each Expedited Parcel item must meet the size and weight specifications shown in Table 2. An Oversize charge applies if an item exceeds 1 m in any dimension (length, width or height). The maximum allowable dimension must not be exceeded. If the weight is not recorded on the shipping documentation, the greater of the volumetric weight, actual weight or a standard “default” weight of 5 kg will be applied. Prepaid labels are available for Expedited Parcel, for contract Customers only, in two (2) weight levels:
To obtain information on pricing*:
Table 3 lists the acceptable proofs of payment for Expedited Parcel items. Some restrictions or conditions may apply.
Table 4 lists the acceptable methods of payment for Expedited Parcel items. Some restrictions or conditions may apply. For more information, see “Paying For Your Mailing”.
The delivery service standards for the Expedited Parcel service are guaranteed. Some exceptions apply. The delivery service standards for Expedited Parcel are shown in Table 5. See section 4.2 “Expedited Parcel™” of “Service Standards” for more information.
A feature is something that is provided as part of the basic service. The available features are described below.
Expedited Parcel includes an On-time Service Guarantee. Canada Post offers replacement service or credit of the shipping charges (transportation charges), if the sender’s shipment is not delivered on time, as measured against the published delivery service standards for Expedited Parcel, in accordance with the General Terms and Conditions. See General Terms and Conditions at canadapost.ca/generalterms for more information. Customers can also call Customer Service at 1.888.550.6333.
Canada Post has deployed systems and capabilities throughout the delivery network to scan bar-codes and track parcels at the following stages of delivery:
Canada Post commits to providing a Delivery scan event for every bar-coded item that is successfully delivered or determined to be undeliverable and returned to the sender. This provides electronic confirmation of the delivery status. Upon delivery, or attempted delivery, the tracking number is scanned and the date and time are captured. This information is usually available immediately after delivery or no later than noon the next business day following delivery at canadapost.ca or through an automated phone response system by calling 1.888.550.6333.
Coverage of up to $100 is included in the fee for Expedited Parcel items, including prepaid labels. Certain items are excluded. The value of the item must be declared on the shipping documentation. See General Terms and Conditions at canadapost.ca/generalterms for more information.
When an item will not fit in the addressee’s regular mail receptacle, leaving it in a Safe Drop location will be considered. To be considered as a Safe Drop, the item must not require a signature, must not be in an area which is not authorized for safe drop, and cannot be left in the open (e.g. doorstep). A Safe Drop card, indicating the location of the Safe Drop, is left at the time of delivery.
Provided the addressee has filed a Change of Address Notification (COAN) and the service is still in effect, Canada Post will redirect the item, whenever possible, to the new address at no additional charge. The item must be mailed within Canada.
Expedited Parcel items that cannot be delivered or redirected will be returned to sender for a fee, payable by the sender. Where the item bears postage stamp(s) or meter impression denoting the original amount of postage, the item will be returned for an amount equal to the original postage, less any option fee, using the postage due process.
An option is a service enhancement which is not included automatically as part of the basic service. The Customer must select the option by checking a box or affixing an additional label or sticker. Most options are available for an additional fee. The available options are described below.
Delivery Updates is a free option that allows Customers to request to receive email notifications whenever scan events occur on their barcoded items. To receive notifications, Customers must select this option, enter a valid email address and select the types of events for which they want to be notified. This option is available to all Customers using the following:
Provided the Signature option was purchased at the time of shipping, delivery information will be available at no additional charge, usually by noon on the business day following delivery. This delivery information can be obtained on Canada Post’s website, by contacting Customer Service at 1.888.550.6333. Some exceptions apply in smaller centres. If the addressee or his/her representative refuses to sign for the item, Canada Post will ask the addressee to print his name in block letters. If the addressee refuses, Canada Post will deliver the item and indicate “SIGNATURE REFUSED” in the Signature box.
A space will be included on the Delivery Notice Card for the addressee to authorize someone else to pick up the item (e.g. a third-party not living at the same address as the addressee). A Self-declaration form is available for third-party authorization for entities such as businesses and organizations. This form requires the name and address of the business or entity, the name(s) and signature(s) or the individual(s) receiving authority, and the title, name and signature of the individual picking up the item, witnessed by a post office employee.
If the Signature option was purchased at the time of shipping and if a signature was captured at the time of delivery, a secured signature image will be available, at no additional charge, on Canada Post’s website. A hard copy of the signature is also available, for a fee, by contacting Customer Service at 1.888.550.6333. The Signature Copy will be sent to the sender via Lettermail or by facsimile within three (3) business days of the sender’s request.
Additional Coverage is available up to $5,000 for most Expedited Parcel shipments, including prepaid labels, for a fee. Certain exceptions apply. The value of the item must be declared on the shipping documentation. See General Terms and Conditions at canadapost.ca/generalterms for more information.
Available for a fee, this option allows an item to be shipped and delivered to the addressee, and an amount of money collected for the item from the addressee in the form of cash or a cheque, post-dated cheque or money order. The sender will specify the amount of money to be collected and the payment option. The collected amount is then returned to the sender. The maximum amount that Canada Post will collect is $1,000 where the payment option is cash and $25,000 in the case of a cheque. All cheques are made payable to the sender. The Customer assumes all risks associated with payment by cheque. Collect on Delivery service must not be used to collect an amount owed on a previous transaction. Coverage of up to $100 is included with this option.
This option is available, free of charge, to Customers who use an electronic shipping system. The sender must add the notation “CARD FOR PICK UP” in the Attention box of the shipping label, to ensure that Canada Post does not deliver the item. Canada Post notifies the addressee that the item is to be picked up at the post office. The addressee will be required to show identification before the item is released.
This option is available, free of charge, to Customers who use an electronic shipping system. It applies to items normally delivered to the door. The sender must add the notation “LEAVE AT DOOR” in the Attention box of the shipping label. If no one is available to accept it, the item will be left at the door.
This option is available, free of charge, to Customers who use an electronic shipping system. The sender must add the notation “DO NOT SAFE DROP” in the Attention box of the shipping label. When no one is home at time of delivery, a Delivery Notice card is left and the addressee must pick up the item at the post office.
This option is available, for a fee, to Customers who use an electronic shipping system. The sender must note “PROOF OF AGE” in the Attention box of the shipping label. Photo I.D. will be asked at the time of delivery if the addressee appears to be less than 25 years of age. A signature will be obtained upon delivery. See section 4.3.2 “Mail Addressed to Children” of “Policies” for an age of majority by province or territory listing.
All Expedited Parcel items must bear an Expedited Parcel bar-coded label or a bar-coded label along with an Expedited Parcel identifier 40-076-589 (as shown in Figure 1), as well as the destination and return addresses.
Each shipment should be packed to protect the contents and ensure safe transportation with normal care and handling. Customers who deposit unpackaged items (i.e. pails, tires, etc.) must pay an Unpackaged Item Surcharge.
All items must bear a legible mailing address and a Canadian return address including the correct Postal Code, a Canada Post authorized bar code, proof of payment, and an Expedited Parcel service identifier. See “Addressing Guidelines” for more information.
The Customer can deposit Expedited Parcel items at any of the following locations:
For the purposes of the on-time guarantee, items deposited after the last collection time specified on the street letter box are considered as being deposited on the next business day.
For information about identification requirements when picking up an item at the post office, see section 4 “Identification Requirements” of “Policies”. |
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