Regular Parcel™

1

What Is Regular Parcel?

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Regular Parcel is a Parcel Service that provides delivery within 2 business days local, 3 to 5 business days regional, and 4 to 9 business days national, between most major urban centres.

Canada Post's Regular Parcel service is also available with an Agreement. Contract Customers must consult their Customer Guide to obtain detailed information about Canada Post's Regular Parcel service. Contract Customers may also visit canadapost.ca/postalservices under Parcel Services for a list of support documents or call a Commercial Service Network Representative at 1.866.757.5480 for general information on Canada Post's products and services.

Customers can ship any item by Regular Parcel, provided the item:

• meets the size and weight specifications for this service
• is properly prepared and packaged
• does not contain any prohibited mail or a dangerous good.

Regular Parcel items must be shipped in Canada for delivery in Canada.

2

Unacceptable Items

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Any Regular Parcel item is considered unacceptable if:

• it is or contains any dangerous substance or article prohibited by law or defined as a dangerous good (see “Non-mailable Matter” for more information)
• it does not meet the size and weight specifications for this service (see Table 1: “Regular Parcel Size and Weight” for more information)
• it may soil, taint or damage mail or mail equipment, expose a person to danger or emit offensive odours
• it contains food perishables or live animals that do not meet applicable shipping requirements
• it is improperly prepared or insecurely packed or wrapped.

3

Size and Weight

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Each Regular Parcel item must meet the size and weight specifications shown in Table 1.

An Oversize charge applies if an item exceeds 1 m in any dimension (length, width or height). The maximum allowable dimension must not be exceeded. If the weight is not recorded on the shipping documentation, the greater of the volumetric weight, actual weight or a standard “default” weight of 5 kg will be applied.

4

Pricing Information

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To obtain information on pricing*:

• see Canada Post Prices
• see Rate Codes.

5

Payment Options

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5.1	Proofs of Payment

Table 2 lists the acceptable proofs of payment for Regular Parcel items. Some restrictions or conditions may apply.

5.2	Methods of Payment

Table 3 lists the acceptable methods of payment for Regular Parcel items. Some restrictions or conditions may apply.

For more information, see “Paying For Your Mailing”.

6

Delivery Service Standards at a Glance

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The delivery service standards are estimates of how long it will take for the mail to be delivered. These service standards are not guaranteed.

See section 4.1 “Regular Parcel™” of “Service Standards” for more information.

7

Features

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A feature is something that is provided as part of the basic service. The available features are described below.

7.1	Tracking and Delivery Confirmation

Canada Post has deployed systems and capabilities throughout the delivery network to scan bar-codes and track parcels at the following stages of delivery:

1. When a shipping label is created electronically using a Canada Post approved electronic shipping software.
2. When an item is picked-up from the Customer location by Canada Post or dropped off at a Canada Post site.
3. When the item is sorted in a major Canada Post facility.
4. When the item reaches the final stages of the delivery process and is “Out for Delivery” by Canada Post.
5. When the item is successfully delivered or is deemed Undeliverable (Return to Sender).
6. When a delivery attempt is made but the recipient is not available to accept the delivery and a notice card is left indicating where the item can be picked-up.
7. When an item was not deliverable because it was shipped to an incorrect address, or the recipient refused to accept the delivery, or the item is unclaimed at a post office, indicating that the shipment will be returned to the sender.
8. When Canada Post is experiencing circumstances beyond our control causing a possible delay of the item.
9. When Canada Post has discovered an error made by the sender with the addressing of the item. Canada Post will attempt to correct the error and have the item delivered; unfortunately this may cause a possible delay. In the event that Canada Post is unable to determine the correct delivery address, the item will be returned to the sender.
10. When Canada Post has made an error in the transportation of the item causing a possible delay.

Canada Post commits to providing a Delivery scan event for every bar-coded item that is successfully delivered or determined to be undeliverable and returned to the sender. This provides electronic confirmation of the delivery status. Upon delivery, or attempted delivery, the tracking number is scanned and the date and time are captured. This information is usually available immediately after delivery or no later than noon the next business day following delivery at canadapost.ca or through an automated phone response system by calling 1.888.550.6333.

7.2	Coverage for Loss or Damage

Coverage of up to $100 is included in the fee for Regular Parcel items for non-contract Customers using EST or Ship-in-a-click. Certain items are excluded. The value of the item must be declared on the shipping documentation. See General Terms and Conditions at canadapost.ca/generalterms for more information.

7.3

Safe Drop

When an item will not fit in the addressee’s regular mail receptacle, leaving it in a Safe Drop location will be considered. To be considered as a Safe Drop, the item must not require a signature, must not be in an area which is not authorized for safe drop, and cannot be left in the open (e.g. doorstep). A Safe Drop card, indicating the location of the Safe Drop, is left at the time of delivery.

7.4	Redirection

Provided the addressee has filed a Change of Address Notification and the service is still in effect, Canada Post will redirect the item, whenever possible, to the new address at no additional charge. The item must be mailed within Canada.

7.5	Return to Sender

Regular Parcel items that cannot be delivered or redirected will be returned to sender for a fee, payable by the sender. Where the item bears postage stamp(s) or meter impression denoting the original amount of postage, the item will be returned for an amount equal to the original postage, less any option fee, using the postage due process.

8

Options

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An option is a service enhancement which is not included automatically as part of the basic service. The Customer must select the option by checking a box or affixing an additional label or sticker. Most options are available for an additional fee. The available options are described below.

8.1	Delivery Updates

Delivery Updates is a free option that allows Customers to request to receive email notifications whenever scan events occur on their barcoded items. To receive notifications, Customers must select this option, enter a valid email address and select the types of events for which they want to be notified. This option is available to all Customers using:

• EST - desktop, online or Express Order Entry (EOE) - Ship in Canada
• Ship-in-a-click.

8.2

Signature

Provided the Signature option was purchased at the time of shipping, delivery information will be available at no additional charge, usually by noon on the business day following delivery. This delivery information can be obtained on Canada Post’s website, by contacting Customer Service at 1.888.550.6333. Some exceptions apply in smaller centres.

If the addressee or his/her representative refuses to sign for the item, Canada Post will ask the addressee to print his name in block letters. If the addressee refuses, Canada Post will deliver the item and indicate “SIGNATURE REFUSED” in the Signature box.

A space will be included on the Delivery Notice Card for the addressee to authorize someone else to pick up the item (e.g. a third-party not living at the same address as the addressee).

A Self-declaration form is available for third-party authorization for entities such as businesses and organizations. This form requires the name and address of the business or entity, the name(s) and signature(s) or the individual(s) receiving authority, and the title, name and signature of the individual picking up the item, witnessed by a post office employee.

8.3	Signature Copy

If the Signature option was purchased at the time of shipping and if a signature was captured at the time of delivery, a secured signature image will be available, at no additional charge, on Canada Post’s website. A hard copy of the signature is also available, for a fee, by contacting Customer Service at 1.888.550.6333. The Signature Copy will be sent to the sender via Lettermail or by facsimile within three (3) business days of the sender’s request.

8.4	Coverage for Loss or Damage

For Customers who do not use EST or Ship-in-a-click, Coverage for Loss or Damage is available for purchase at post offices. Certain items are excluded. The value of the item must be declared on the shipping documentation. See General Terms and Conditions at canadapost.ca/generalterms for more information.

8.5	Additional Coverage

Additional Coverage is available up to $5,000 for most Regular Parcel shipments, for a fee. Certain exceptions apply. The value of the item must be declared on the shipping documentation. See General Terms and Conditions at canadapost.ca/generalterms for more information.

8.6	Collect on Delivery (COD)

Available for a fee, this option allows an item to be shipped and delivered to the addressee, and an amount of money collected for the item from the addressee in the form of cash or a cheque, post-dated cheque or money order. The sender will specify the amount of money to be collected and the payment option. The collected amount is then returned to the sender. The maximum amount that Canada Post will collect is $1,000 where the payment option is cash and $25,000 in the case of a cheque. All cheques are made payable to the sender. The Customer assumes all risks associated with payment by cheque. Collect on Delivery service must not be used to collect an amount owed on a previous transaction. Coverage of up to $100 is included with this option.

8.7	Proof of Age (18 or 19) with Signature

This option is available, for a fee, to contract Customers who use an electronic shipping system. The sender must note “PROOF OF AGE” in the Attention box of the shipping label. Photo I.D. will be asked at the time of delivery if the addressee appears to be less than 25 years of age. A signature will be obtained upon delivery. See section 4.3.2 “Mail Addressed to Children” of “Policies” for an age of majority by province or territory listing.

8.8	Card for Pick Up

This option is available, free of charge, to Customers who use an electronic shipping system. The sender must add the notation “CARD FOR PICK UP” in the Attention box of the shipping label, to ensure that Canada Post does not deliver the item. Canada Post notifies the addressee that the item is to be picked up at the post office. The addressee will be required to show identification before the item is released.

8.9	Leave at Door

This option is available, free of charge, to Customers who use an electronic shipping system. It applies to items normally delivered to the door. The sender must add the notation “LEAVE AT DOOR” in the Attention box of the shipping label. If no one is available to accept it, the item will be left at the door.

8.10	Do Not Safe Drop

This option is available, free of charge, to Customers who use an electronic shipping system. The sender must add the notation “DO NOT SAFE DROP” in the Attention box of the shipping label. If no one is present when delivery is attempted, a Delivery Notice card is left and the item must be picked at the post office.

8.11	Literature for the Blind

Materials for the use of the blind mailed in Canada for delivery in Canada may be sent free of charge. See “Literature for the Blind” for more information.

9

Labels and Documentation Required

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All items must bear a bar-coded Regular Parcel label.

10

Packaging

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Each item should be packed to protect the content and ensure safe transportation with normal care and handling. Customers who deposit unpackaged items (i.e. pails, tires, etc.) must pay an Unpackaged Items Surcharge.

11

Addressing

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All items must bear a legible mailing address and a Canadian return address including the correct Postal Code, a Canada Post authorized bar code, proof of payment, and a Regular Parcel service identifier. See “Addressing Guidelines” for more information.

12

Deposit of Regular Parcel

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The Customer can deposit Regular Parcel items at any of the following locations:

• at a post office
• in a parcel receptacle
• in a street letter box [items processed and paid (by credit card, or postage meter) through Electronic Shipping Tools, Online or Express Order Entry - Ship in Canada, if size permits].

Items deposited after the last collection time specified on the street letter box are considered as being deposited on the next business day.

13

Delivery of Regular Parcel

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For information about identification requirements when picking up an item at the post office, see section 4 “Identification Requirements” of “Policies”.