Glossary

Canada Post’s 4-state barcode contains addressing and customer-specific information which helps process and track mail items as they move through the distribution system. [code à barres à quatre types de traits]

See Addressed Admail™. [Médiaposte avec adresse^MC (MAA)]

Favourable reception of mail items prepared by the sender prior to mailing according to conditions stipulated by Canada Post. [acceptation]

See customer number. [numéro de compte; numéro du client]

An Unaddressed Admail™ or Addressed Admail™ product available in standard and custom high-quality card formats as part of a “one-stop” advertising solution. [Promocarte^MC; article Promocarte]

A program designed to encourage mailers to accurately address their mail. An address is considered accurate when all the components of an address are present and correct and that they match information in Canada Post’s address database. [Programme d’exactitude des adresses]

The Addressed Admail service is a proven and effective direct marketing medium that offers Customers the ability to personalize their mailing and tailor their promotional messages to specific consumers or prospects. For more on Addressed Admail product qualification criteria, please refer to the Addressed Admail Customer Guide at canadapost.ca.ca/aasupportdocuments [Médiaposte avec adresse^MC (MAA)]

See authorized representative. [représentant du destinataire]

A proof of delivery in hard copy including the date and signature of the addressee and available for International Registered Mail. [Avis de réception (AR); carte AR]

A post office to or from which all mail must be airlifted for more than 6 months of every year when a viable surface transportation alternative is not available. This type of office is generally confined to remote or isolated communities, and is specified in the Air Stage Office List established by Canada Post. [bureau du Service aérien omnibus]

Any beverage intended for human consumption containing alcohol (e.g. beer, wine and spirits) as defined in the Importation of Intoxicating Liquors Act, as amended. [boisson alcoolique]

The alpha-numeric (A)-(N) formula that makes up the Canadian Postal Code^OM. [ANA NAN]

[publication annuelle ou publication unique]

With respect to each product and service, the applicable prices, including any applicable fees, charges or surcharges, and less any applicable rebate, set by Canada Post and in effect at the time of mailing, as published and/or made available by Canada Post for general application to its customers, as amended from time to time. [tarifs publiés applicables]

See Advice of Receipt (AR). [Avis de réception]

A mailing deposited in the mail processing facility or mail induction centre which dispatches directly to the final site from which the mail will be delivered to the addressee. [dépôt dans le secteur]

The greater of the actual weight and the volume divided by the volumetric weight factor. [poids établi]

A person with written authorization to pick up, receive and sign for mail addressed to another party. [représentant autorisé; représentant reconnu du destinataire]

A party designated by the customer and approved by Canada Post to have access to the products and services offered under a specific agreement. [utilisateur autorisé]

[renseignements d’identification de base]

Agreement concerning postal services made between Canada and the United States or other postal administrations. [Convention postale bilatérale]

A document completed by the shipper, detailing both the shipper and the receiver’s full addresses, including the Postal Code^OM, and telephone numbers. [Connaissement]

A series of parallel, vertical bars representing the Postal Code of the addressee, that are printed in fluorescent ink on the lower right corner of mail for automated machine reading purposes. [code à barres binaire]

See Corner Blocks (blocs de coin)

See bulk mail facility. [installation de traitement en vrac (ITV)]

See mailbox assembly. [batterie de boîtes aux lettres]

See bulk processing stream. [flot de traitement en vrac (FTV)]

See Business Reply Mail™. [Correspondance-réponse d‘affaires^MC (CRA)]

Facility designed specifically for processing all mail in the bulk processing stream. This is a component of a mail processing plant. [installation de traitement en vrac]

A small slip of paper, pre-printed or hand-written, attached to the top of a mixed bundle to show the destination of the bundle. Also known as a facing slip. [étiquette de liasse]

A group of mail items secured together by strapping (using elastic bands, string, or plastic straps) or by shrink-wrapping. [enliassement]

A direct response mail service, available in the form of a postage paid, pre-addressed card or envelope, bearing the appropriate design elements approved by Canada Post, used by businesses, publishers, government departments, fundraisers and other organizations to seek responses from recipients within Canada and around the world. [Corrrespondance-réponse d‘affaires^MC (CRA)]

[cartes ou enveloppes du service Correspondance-réponse d’affaires^MC]

A person who uses a Business Reply Mail card or envelope as their response vehicle of choice to a Business Reply Mail customer. [utilisateur du service Correspondance-réponse d‘affaires^MC]

A person who enters a Business Reply Mail agreement and obtains the approval of Canada Post to distribute envelopes or cards that meet the requirements of the Corporation for Business Reply Mail service. [client du service Correspondance-réponse d’affaires^MC]

See care of. [Aux soins de (A/S)]

Special design or inscription on an envelope to commemorate a postal or philatelic event relating to the stamp, an advertisement forming part of a postage meter impression, or a motto or slogan included in a postal cancellation. [flamme]

All Regulations as defined in the Statutory Instruments Act and certain other classes of instruments and documents required to be published. Regulations made under Section 19 of the Canada Post Corporation Act are published in the Gazette. [Gazette du Canada, Partie II]

A Corporation established by an Act of Parliament to carry out certain activities under the direction and control of a Board of Directors. [Société canadienne des postes (SCP)]

Regulations proposed by Canada Post and approved by the Governor in Council pursuant to the Canada Post Corporation Act and Regulations. [règlements de la Société canadienne des postes publiés dans la Gazette]

Canada Post’s responsibility for mail ends with the correct delivery of mail to an address, a legal representative, a mail receptacle or a postal box. When delivering an item requiring a signature, Canada Post’s responsibility ends when the addressee or authorized Representative signs for the article. For non-registered items requiring a signature, if the addressee refuses to sign for the item, Canada Post will ask the addressee to print his/her name in block letters. If the addressee refuses, Canada Post will deliver the item and indicate SIGNATURE REFUSED in the signature box. [responsabilité de Postes Canada]

Commercial name of the Canada Post Corporation. See Canada Post Corporation (CPC). [Postes Canada]

A military post office operated by the Canadian Forces Postal Service to provide postal facilities for Canadian military units abroad, for Canadian naval ships on cruise and to personnel authorized to receive or send Canadian Forces Mail. [bureau de poste des Forces canadiennes (BPFC)]

Military postal service authorized to operate post offices and provide postal facilities for the Canadian Forces in Canada and abroad. [Service postal des Forces canadiennes (SPFC)]

An impression used to mark a postage stamp to prevent its reuse. The cancellation mark may be done by machine, hand stamp, or indelible pencil if missed by initial processing. A date, time and location is usually included in the cancelling die. [oblitération]

The sender writes CARD FOR PICKUP in the Attention box of the shipping label or applies a Card for Pickup sticker to the item to ensure that Canada Post does not deliver the item. Canada Post notifies the addressee that the item is to be picked up at the post office. [retenue pour ramassage]

Document for Customs purposes attesting to location of the manufacturing of an article. [certificat d’origine]

See Canadian Forces Post Office. [bureau de poste des Forces canadiennes (BPFC)]

See Canadian Forces Postal Service. [Service postal des Forces canadiennes (SPFC)]

It is the second level of consolidation as per the National Presortation Schematic. [centre de regroupement urbain]

See community mailbox. [boîte postale communautaire (BPCOM)]

See Collect On Delivery. [Contre remboursement (CR)]

See street mailbox. [boîte aux lettres publique]

A stamp that is issued to commemorate an event or to honour a person, normally printed in limited quantities and sold within a specific period of time. [timbre-poste commémoratif]

Internationally recognized form used to declare goods for Customs Clearance. It is mandatory for Commercial Customs Clearance. [facture commerciale]

A process by which separate mailings are prepared for mail processing in such a way that they are intermingled together to create a single sequenced mailing (either within the same packaging, bundle/grouping, container or shipping unit). [amalgamation]

An identified time period for the processing of mail. Each process stream has a specified processing commitment. See corporate operating commitment. [engagement]

A large, firmly anchored steel box (module) comprising of individual compartments, each serving one street address for mail delivery. [boîte postale communautaire (BPCOM)]

The delivery of mail to a large steel box. Each locked compartment serves one street address. Each unit also provides a larger compartment for parcel delivery as well as a mailbox for outgoing letters. [service de boîtes postales communautaires]

See levels of consolidation. [regroupement]

A program introduced by Canada Post on July 2, 1997, to respect consumers’ wishes not to receive unaddressed material. There are five exemptions under the program:

A piece of thin cardboard affixed to a container. The label details the contents and the container’s destination. [étiquette de conteneur]

Containerization is the process of packaging the mail for shipment. Mail items are placed into containers (Canada Post-supplied or Customer-supplied, approved by Canada Post) suitable for handling through Canada Post's processes. [conteneur]

A customer who has signed a written agreement or contract with Canada Post for a specific service. [client commercial titulaire d’une convention]

Two or more items/advertisements from different advertisers, printed on a single sheet, card or coupon booklet, or mailed in an envelope or wrapper that prevents separation. [envoi collectif]

The four stamps and corner selvage of the stamp pane. The selvage includes printing and quality control numbers and markings. Different markings might be present on the selvage of the corner block depending on whether the block is the upper or lower left, or the upper or lower right of the pane. [bloc de coin]

See Canada Post Corporation (CPC). [Société canadienne des postes (SCP)]

See volumetric weight. [poids cubique]

A service provided by Canada Post consisting of direct communications with the public on such matters as claims, enquiries and complaints, and other public relations activities. [Soutien des relations avec la clientèle]

See Customer Relationship Support. [service à la clientèle]

A form affixed to U.S.A. and international mail to simplify Customs clearance in the country of destination. [Déclaration en douane]

An area at exchange offices (generally at the port of entry) where an initial segregation is made between non-dutiable and potentially dutiable items before dispatch to destination or diversion to Customs. [centre de tri préliminaire douanier]

Mail that has been damaged while processed by Canada Post or at another postal administration; damaged mail may be due to improper handling, processing or delivery. [courrier avarié]

See Distribution Centre Facility. [centre de desserte postale (CDP)]

If the weight of a shipment is not on the appropriate shipping document, Canada Post will apply a standard “default weight” per item and charge accordingly. [poids par défaut]

An area to which mail delivery service is provided from any postal facility or service such as an individual letter carrier, rural route or delivery route. [secteur de livraison]

Upon delivery or attempted delivery, the item number and date is captured. This information is then available to the sender by calling an Automated Response System or via the Internet. [confirmation de livraison]

The facility from which the mode of delivery emanates (e.g. location of postal box, origination of the rural route or letter carrier route) and can include Urban postal stations, letter carrier depots and Rural postal facilities. This is the first level of consolidation as per the National Presortation Schematic. [installation de livraison (IL)]

A single letter in parentheses, identifies which version of the National Presortation Schematic and Delivery Mode Data Product was used to prepare a mailing. This Audit Code must appear on every mail item, regardless of its destination. This code changes monthly. [Code de vérification du mode de livraison]

The delivery route for an individual address is identified by a specific Delivery Mode Code. The DMC consists of two parts, a Delivery Mode Audit Code and a Delivery Mode Detail. [Code de mode de livraison (CML)]

A string of alphanumeric characters, identifies the letter carrier route or delivery mode as well as the letter carrier responsible for delivery of the mail item or group of items. This information must appear on every mail item with an urban Postal Code^OM. [Numéro de mode de livraison]

Provide information that contains the Postal Code^OM and their related modes of delivery (e.g., a letter carrier walk). [exigences techniques relatives aux données sur le mode de livraison]

The Delivery Mode Identifier is numerical and represents the routing information such as a letter carrier route number (e.g. 12). [identificateur de mode de livraison]

[type de mode de livraison]

Notice card left when delivery was attempted but no one was present to receive the item. (carte Avis de livraison]

Delivery standards represent the expected transit time from deposit to delivery for items tendered before the local cut-off time; only Business Days are included in the calculation. Deposits on days other than Business Days are considered as being accepted on the next Business Day. [normes de livraison]

A facility to which mail is destined. The National Presortation Schematic outlines all level 1, 2, 3 and 4 destination facilities to which mail is consolidated. [installation de destination]

See Delivery Facility. [IL]

See cancelling die [cliché]

Bundle, bag, etc., containing mail destined for processing at one post office, or one postal station or depot. These offices are the first level of consolidation. See levels of consolidation. [envoi direct]

International term referring to a form prepared by the mailer, documenting the contents of a mail item; may be accompanied by the relative invoice or statement of value in order to facilitate Customs clearance in the country of destination. [Bulletin d’expédition]

A major postal facility where mail is received, sorted, handled and sent to, or received from, a group of dependent postal facilities. This is the third level of consolidation as per the National Presortation Schematic. [centre de desserte postale (CDP)]

The sorting system established to move mail from point of mailing to the office of delivery with the least possible intermediate handling. See routing. [acheminement]

See Delivery Mode Code. [CML]

Money (charge, tax, etc.) requested by the jurisdiction of a country for fiscal purpose. See customs duty. [droit]

Ink or paint (the colour of which must significantly contrast with the colour of the envelope) applied to the top edge of an envelope to indicate a break between groupings and/or delivery facilities of presorted mail. [marquage à jet d’encre]

The software application or a third party shipping system approved by Canada Post, which allows Customers to prepare and submit their Orders (Statements of Mailing). [Outils électroniques d’expédition (OEE)]

Pursuant to sections 14 and 15 of the Canada Post Corporation Act, Canada Post has the sole and exclusive privilege in Canada of collecting, transmitting and delivering letters to the addressee. This exclusive privilege extends to letters weighing up to 500 g mailed in Canada for delivery within Canada or outside Canada, or mailed outside Canada for delivery within Canada. [privilège exclusif]

A domestic parcel service for contract customers. Items must bear an Expedited Parcel bar-coded label. [Colis accélérés^MC]

A ground parcel service to the U.S.A. available to all customers. Expedited Parcel-USA provides Delivery Confirmation and must bear an Expedited Parcel-USA bar-coded label. [Colis accélérés É.-U.^MC]

A list of goods established under the Export and Import Permits Act to control the export of certain goods. [liste des marchandises d’exportation contrôlée]

All goods listed in the Export Control List (ECL) or goods destined for Area Control List countries, whether listed on the Export Control List or not, require individual export permits. [licence d’exportation]

The three vertical bars printed on Business Reply Mail items that allow mechanized mail processing equipment to identify and segregate such mail items. [barres d’extraction Correspondance-réponse d’affaires^MC]

See postal facility. [installation]

See bundle label. [étiquette de liasse]

See Forward Consolidation Point. [centre de regroupement du courrier d’acheminement (CRCA)]

A hardsided Canada Post-supplied container used primarily to transport Oversize (O/S) mail. [conteneur à grands objets plats (CGOP)]

A military post office operated by the Canadian Forces Postal Service to provide facilities for Her Majesty’s Canadian Ships (HMCS). [bureau de poste de la Flotte (BPF)]

See bar code. [code à barres fluorescentes]

See fleet mail office. [bureau de poste de la Flotte (BPF)]

See international mail. [courrier du régime international]

The fourth level of consolidation in the National Presortation Schematic. This level is only accessed for the make-up of monotainers/pallets. [centre de regroupement du courrier d’acheminement (CRCA)]

Mail going outside the postal delivery area served by the postal facility in which it was received for processing. [courrier d’acheminement]

The first three characters (alpha-numeric-alpha) of the Postal Code^OM, which represent a geographic area. [région de tri d’acheminement (RTA)]

See Government Mail Free of Postage [privilège de franchise postale; envois transmis en franchise pour le gouvernement]

See forward sortation area. [région de tri d’acheminement (RTA)]

See Flats Sorting Machine. [machine à trier les grands objets plats (MTGOP)]

A service provided at post offices for delivery of mail to customers with no fixed address within the letter carrier delivery area and anyone who cannot receive mail through the normal delivery modes. [poste restante]

See group mailbox. [boîte postale multiple (BPM)]

Government mail free of postage allows for mail (with the exception of Parcel Services, options and special services) to be sent to and from the following individuals free of postage provided that both the sender and receiver are in Canada:

See customs label. [étiquette verte]

A large steel box comprising individual compartments that can be separately locked, each serving one street address for mail delivery. [boîte postale multiple (BPM)]

Delivery counts supplied by Canada Post for all urban and rural delivery modes such as letter carrier routes, non-letter carrier routes and postal boxes, etc. [nombre de chefs de ménage]

Mail that is not addressed to specific delivery addresses in Canada but may bear wording such as: “Householder”, “Occupant”, “Resident”, “Business Owners”, “Marketing Manager”, “Purchasing Manager” or “Boxholder”, without any further address. Delivery is made to every household within a defined area. [article sans adresse]

See incoming mail. [courrier d’arrivée]

A category of Lettermail that consists of identical items of Standard and Oversize (O/S) domestic mail as defined by Canada Post, which is deposited in large quantities and qualifies for a discounted price. [Poste-lettres à tarifs préférentiels^MC]

A special price available to commercial customers who have signed an agreement and whose mailings meet certain requirements established by Canada Post. These requirements include but are not limited to: volume, mail preparation and presortation, address accuracy, machineability, etc. [tarif préférentiel]

See address incomplete. [adresse incomplète]

The operation of translating a Postal Code^OM to a bar code and printing it in the lower right corner of the item. [indexation]

See coverage (liability coverage). [couverture (couverture-responsabilité)]

A commercial customer whose primary business is to operate a transportation, courier or package distribution service in Canada, and who presents packages to Canada Post on behalf of other customers. [intertransporteur]

Office of the Universal Postal Union that deals with member postal administrations. [Bureau international de l’Union postale universelle]

A Universal Postal Union publication listing all the post offices in the world and including a general information table. [Nomenclature internationale des bureaux de poste]

International Parcel service is an economical means of shipping packages of goods, merchandise and other articles by Air or Surface, from Canada to international destinations, excluding U.S.A. [colis du régime international^MC]

Coupon purchased in Canada or other member country of the Universal Postal Union that may be exchanged in any member country of the Universal Postal Union for the minimum postage payable on an international unregistered letter. [coupon-réponse international]

A form that lists shipment information for Customs clearance of international mail items in the destination country. [Déclaration relative à la facture]

A service that is applicable to items that consist of keys or plastic door access cards for hotels and motels, and motor vehicle keys, bearing the address of the addressee. Under the Key Service, keys or plastic door access cards may be mailed without cover or postage. Postage is payable by the addressee before delivery. [service des clés^MC et des cartes-clés]

Customers that receive 200 items or more of Standard / Short and Long (S/L) machineable lettermail each business day. [gros destinataire de courrier (GDC)]

See Letter Carrier Depot. [poste de facteurs]

See Letter Carrier Presort. [tri préliminaire par itinéraire de facteur (TPIF)]

See letter carrier route. [itinéraire de facteur]

See letter carrier. [facteur]

See local delivery unit. [unité de distribution locale (UDL)]

See street mailbox. [boîte aux lettres publique]

A mail preparation and presortation option available for Addressed Admail™, including Dimensional Addressed Admail™ and Publications Mail™ services. [Tri préliminaire par itinéraire de facteur (TPIF)]

See letter carrier route. [itinéraire de facteur]

Canada Post’s Lettermail service is the most convenient and cost-effective way in Canada to send personal messages, business correspondence, invoices, and billing statements within Canada. [Poste-lettres^MC]

[Poste aux lettres^MC]

There are four (4) levels available as per the National Presortation Schematic.

A service offered by Canada Post that provides compensation for the loss, mishandling or damage of a mailable item. [couverture-responsabilité]

See delivery area. [secteur local de livraison]

The last three characters (numeric alpha numeric) of the Postal Code^OM which represent a specific point or set of points of call located within the forward sortation area. [unité de distribution locale UDL]

Usually set in post office walls in groups. Mail is sorted by individual box number from the employee working area. The customer removes it after unlocking the door on the public side with the key supplied when the box is rented. [case postale]

Luminescence is the emission of light by a substance and is a term used to measure the brightness of paper. If the paper is too bright, it will blind the camera/scanner when processed on Canada Post’s automated equipment. [luminescence]

See large volume mailer. [gros expéditeur de courrier (GEC)]

See large volume receiver. [gros destinataire de courrier (GDC)]

A mail preparation option for Addressed Admail™, Incentive Lettermail™ and Publications Mail™ mailings. [option Courrier mécanisable]

Mail that can be processed by Canada Post’s automated equipment. [courrier mécanisable]

A mail preparation and presortation option for Short and Long (S/L) Addressed Admail™ items weighing up to 50 grams. It combines the physical mail characteristics of Machineable Mail with the preparation and presortation requirements of Letter Carrier Presort (LCP) [tri préliminaire du courier mécanisable]

Machineability requirements ensure that your mail items can travel through Canada Post’s automated equipment without damage to them or to the equipment. [exigences mécanisable]

[magalogue]

Receptacle or mailroom designed for the receipt and temporary storage of mail that is to be collected by a post office representative and sent by post. [installation pour le dépôt du courrier]

See Mail Preparation. [préparation du courrier]

The process of preparing containers and shipping units for a common destination. It involves labelling groupings, containers, and shipping units in such a way that Canada Post can bypass various processing steps and facilities within its mail distribution network. [préparation du courrier]

The process of sorting and grouping mail items bound for a common destination. Mail presortation is based on the National Presortation Schematic (NPS) and can be performed manually or by using presortation software recognized by Canada Post. [tri préliminaire du courrier]

See mail receiver. [boîte aux lettres]

See mail receiver. [boîte aux lettres]

Privately owned group of mailboxes in an apartment building or office complex designed for the reception of the mail of all occupants of the building or complex and so constructed that each owner or tenant has an individual compartment. [batterie de boîtes aux lettres]

Mail will be charged the Canadian postage prices if the mailing comprises large quantities of items or if it is posted outside Canada by or on behalf of a Canadian mailer for delivery in Canada in order to profit from lower prices. [courrier déposé à l’étranger]

An address that specifies where mail is to be delivered and that includes information assigned by the municipality and building owners, as well as the assigned Postal Code^OM and other related address information assigned by Canada Post, as required. [adresse postale]

See general post office. [bureau de poste principal]

A document used to record information for the mailing of more than three items. This document is used by services, such as Priority™, Xpresspost™, Regular Parcel™, Expedited Parcel™, etc. [manifeste]

See handbook or manual. [aide-mémoire ou manuel d’utilisateur]

[cartes et affiches}

An approved impression placed on a mail item, reproduced by a printing die, which indicates that postage has been paid, the amount of the postage paid, the date and the meter number. [empreinte d’affranchissement]

Act of re-setting the descending register in a postage meter to reflect the receipt of additional money from a postage meter user. [réglage des machines à affranchir]

Gummed roll of paper tape used in meter machines on which the postage required for a bulky item is printed. The tape is then affixed to the article in the same manner as a postage stamp. [ruban de machine à affranchir]

See Canadian Forces Post Office [bureau de poste militaire (BPM)]

See volumetric weight. [poids volumétrique]

Such member of the Queen’s Privy Council for Canada as is designated by the Governor in Council to act as the Minister for the purposes of the Canada Post Corporation Act. [Ministre responsable]

[procès-verbal]

See Multi-Line Optical Character Reader. [lecteur optique de caractères multiligne (LOCML)]

A large, collapsible steel frame container that is used to transport mail between postal facilities and large volume mailers,. [monoteneur]

A piece of paper or cardboard with pre-printed or hand-written information detailing the contents and destination of the monotainer. The label is attached to two sides of the monotainer. [étiquette de monoteneur]

See military post office. [bureau de poste militaire (BPM)]

See mail processing plant. [ETC]

A machine used for mail processing that reads the complete address on a properly addressed mail item and encodes the corresponding fluorescent bar code. [lecteur optique de caractères multiligne (LOCML)]

A fully sealed mailable item consisting of multi layers of single carbonized sheets of paper. Printing is by impact printer after the form is constructed. [envoi à découvert à feuilles multiples]

Formerly known as the National Distribution Guide. This document sets out mail presortation schematics required to do mail presortation to direct facilities or consolidation points. [Schéma de tri préliminaire national (STPN)]

The levels of consolidation as per the National Presortation Schematic (NPS) are as follows:

[Schéma de tri préliminaire national (STPN) niveaux de regroupement]

A mail presortation option for sequencing mail by FSA or Postal Code^OM and then grouping and containerizing mail according to the National Presortation Schematic (NPS). [tri préliminaire selon le Schéma de tri préliminaire national; tri préliminaire selon le PNIA].[tri préliminaire selon le PNIA]

A printed sheet, pamphlet or small newspaper containing news or information of interest to, or bearing on interests of, a special group. Newsletters may include some advertising. [bulletin]

A paper, bound or unbound, that contains news, articles of opinion, features and usually advertising which is printed and distributed daily or weekly. [journal]

An employee of Canada Post who sorts and delivers mail to all delivery modes other than letter carrier walks. [employé de livraison autre qu’un facteur]

Items and articles prescribed as non-mailable matter by Section 3 of the Prohibited Mail Regulations and other regulations. (objet inadmissible)

See National Presortation Schematic. [Schéma de tri préliminaire national (STPN)]

See Optical Character Reader. [lecteur optique de caractères (LOC)]

See Oversize. [article surdimensionné (Surd.)]

A Canada Post facility where a customer is authorized to deposit mail. [installation de dépôt; emplacement pour le dépôt; bureau d’origine]

Specially printed envelope sold at philatelic counters and by mail order from the National Philatelic Centre used in conjunction with the stamp to which it relates. [pli Premier Jour officiel]

Canada Post offers replacement service or credit equivalent to the shipment charges (transportation charges), if the customer’s shipment is not delivered on time, as measured against the published delivery standards, in accordance with the General Terms and Conditions. [garantie de livraison à temps]

A machine that reads the Postal Code^OM on mail. [lecteur optique de caractères (LOC)]

Service enhancement which is not provided automatically as part of the basic service. The customer must select the option by checking a box, or affixing an additional label, or sticker, or using the specified indicia. (Additional fees may apply.) [option]

See city mail. [centre urbain d’origine]

See office of deposit [installation de dépôt; bureau d’origine]

See AO mail. [autres objets (AO)]

Any mail that does not qualify as Standard Lettermail. Oversize and Non-standard Lettermail items are included in this category. [autre article Poste-lettres^MC]

An item other than those accepted under the product specifications or item exceeding the non-letter carrier route size or weight limits. [autre article ou article surdimensionné Médiaposte sans adresse]

This scan provides customers with status information for their time-sensitive items. The scan confirms when the item is out for delivery. [balayage à la sortie]

A point of call receiving an interim delivery mode such as general delivery although qualifying for another standard delivery mode such as community mailbox service, or door-to-door letter carrier delivery. [points de remise en suspens]

Items that exceed the standard/short and long size requirements of the service. Sizes and prices for mailing Oversize items vary by service. [article surdimensionné (Surd.)]

A surcharge will apply when the length, width or thickness/height exceeds 1 metre for Priority™, Xpresspost™, Expedited Parcel™ or Regular Parcel™ services. [surtaxe pour article surdimensionné]

A wooden or plastic platform used for the conveyance of containers or brick-piled mail items. Pallets are also referred to as skids. [palette]

A piece of paper or cardboard with pre-printed or hand-written information detailing the contents and destination of the pallet. The label is attached to two sides of a pallet. [étiquette de palette]

See general post office. [bureau de poste principal]

The portion of the total mailing deposited on one of the scheduled mailing days. Each partial mailing must comply with the minimum volume per deposit requirements for the product and be accompanied by an Order (Statement of Mailing) indicating the portion of the mailing; for example 1 of 5, 2 of 5, etc. [dépôt partiel]

Magazines and newsletters produced at regular intervals that contain news, articles of opinion, features and advertising. Periodicals exclude:

An item which must be delivered by hand to the addressee or recognized representative for the purpose of obtaining a signature or for the collection of charges. [article à remettre en mains propres]

See mail item.

See lock box. [case postale]

The charge or surcharge payable for the collection, transmission and delivery by Canada Post of messages, information, funds or goods and for Coverage (liability coverage) or other special services provided by Canada Post in relation thereto. [port]

Any stamp, postage impression or postage meter impression authorized by Canada Post for the purpose of paying postage. [timbre-poste]

See lock box. [case postale]

A six-character alphanumeric code in the form of ANA NAN, in which “A” represents a letter of the alphabet, and “N” represents a number. It is an integral part of every postal address in Canada and was designed to help sort mail, both mechanically and manually. [Code postal^MO]

Facility operated in larger urban centres to provide counter and delivery services for heavily populated areas some distance from the main post office. [succursale postale]

An automatic transfer of funds from a customer’s account to Canada Post’s account carried out periodically at the request of the customer. [paiement automatique]

A flat rate, postage-included container into which documents and non-documents may be inserted. In the case of U.S.A. and international shipments, only documents can be inserted. [contenant prépayé]

See mail presortation. [tri préliminaire; tri préliminaire du courrier]

A software designed to presort according to the specifications outlined in the Presort Technical Specifications. [progiciel de tri préliminaire]

A document intended specifically to provide developers of presortation softwares with Canada Post presortation requirements. [Spécifications techniques visant le tri préliminaire (STTP)]

A Parcel Service that provides guaranteed on-time delivery by next day for local, regional and national between most major urban centres. Priority™ items must be shipped in Canada for delivery in Canada. [Priorité^MC]

A box, usually located outdoors, for the deposit of Priority™ items. [boîte de dépôt Priorité^MC]

A box provided by Canada Post for the deposit of Priority™ items that is usually located at a shipper’s premises. [coffre-fort Priorité^MC]

“Order made under Section 43 of the Canada Post Corporation Act whereby any person who uses the mail to commit an offence or aids, procures or counsels any person to commit an offence or with intent to commit an offence uses the mail to accomplish such an object, is served with an order prohibiting delivery of mail to that person.” [décret d’interdiction]

[article Poste-publications^MC]

Our readability requirements ensure that Canada Post’s automated equipment can find and read the address on each of your mail items. [exigences lisibilité]

A service that provides the sender with a mailing receipt and secures the signature of the addressee, a print of the signature and the date upon delivery of the item. [Courrier recommandé]

The act of registering an item. See registered mail. [recommandation]

A domestic parcel service which is transmitted to the addressee by surface. [Colis standard^MC]

[note repositionnable]

A place in a postal facility where postal products may be purchased by and provided to the general public. [comptoir de vente au détail]

A facility, generally established in an urban area, operated by an individual or a corporation under a specific agreement, for the purpose of providing postal retail sales and services and, in some cases, limited delivery services to the general public. [comptoir postal]

A service which allows the customer to enclose a Return Label in the mail item. The addressee can return the item and have the charges billed back to the original shipper. [étiquette de retour; étiquette du Service de retour]

A contract for large volume customers who generate more than 10,000 Priority™, Xpresspost™, Expedited Parcel™ and Regular Parcel™ item returns a year. [Convention relative au Service de retour]

See distribution. [acheminement]

See Retail Postal Outlet. [comptoir postal]

See Rural Route. [route rurale (RR)]

System for collection and delivery of mail, and for the transaction of other postal business with customers residing in rural areas. [route rurale (RR)]

See Short and Long. [CL]

When an item will not fit in the receiver’s regular mail receptacle, leaving it in a Safe Drop location will be considered. To be considered as a Safe Drop, the item cannot be left in the open (e.g. door step). A Safe Drop card, indicating the location of the Safe Drop, is left at the time of delivery. At the time of mailing, a customer may instruct that the item NOT be Safe Dropped by adding the notation DO NOT SAFE DROP on the address label. A delivery attempt will be made and if no one is available to receive the item, a Delivery Notice Card will be left. Items requiring a signature will not be safe dropped. [livraison en lieu sûr]

A service whereby the mailer can request a hard copy of the signature which Canada Post obtained from the addressee or the addressee’s representative upon delivery of a Priority™, Xpresspost™, Expedited Parcel™, Regular Parcel™ or domestic Registered Mail™ item. [Copie de la signature]

An option selected by the customer for a service whereby Canada Post obtains the signature of the addressee or the addressee’s representative upon delivery of a Priority™, Xpresspost™, Expedited Parcel™ or Regular Parcel™ item. [option Signature]

All items that are deposited by the customer at one time in one day, on a single Order (Statement of Mailing) at one location, unless otherwise agreed in writing by Canada Post and the customer. [dépôt unique; dépôt simple]

See single deposit. [dépôt simple]

See street mailbox. [boîte aux lettres publiques (BLP)]

Phrase inserted in the die hub of a cancelling machine that appears in the postmark when letters are cancelled. See cachet. [oblitération avec texte]

An international package weighing up to 2 kg, usually containing goods. [petit paquet]

Separation or division of mail according to post offices, transportation routes, counties, provinces, states or countries, or according to local delivery methods, e.g. general delivery, post office boxes, letter carrier routes, or postal station separations. [tri]

A mini-sheet containing one or more stamps, similar or different, and a printed commemorative inscription. [bloc-feuillet; feuillet-souvenir]

A service as defined under the Special Service and Fees Regulations of the Canada Post Corporation Act and Regulations. [services spéciaux]

A category of mail that meets the size and weight specifications as well as other requirements for Standard Lettermail, as described in the Canada Postal Guide’s Lettermail section. [Poste-lettres^MC standard]

A delivery facility as per level 1 of the National Presortation Schematic (NPS). [succursale (SUCC)]

See station. [succursale (SUCC)]

See street mailbox. [boîte aux lettres publique (BLP)]

A box for posting mail, placed at sites convenient to the public such as street corners, shopping centres and public transit locations. [boîte aux lettres publique (BLP)]

An international standardized code for each commodity that must be entered on the Bill of Lading, if available. [numéro de tarif]

Computer software developed by a third party for the use by qualified commercial mailers to establish pricing of products and services, as well as prepare Canada Post shipping labels and electronic or manual manifests. [logiciel d’expédition par tierce partie (LETP)]

A service option which may be requested by the Publications Mail Customer which are mailed relatively frequently and meet specific criteria. [à délai convenu]

A system that utilizes barcode technology to determine the transit and delivery status of an item. [Pistage et repérage; Système de repérage]

Customers who choose to deposit Unaddressed Admail™ other than at the office of delivery must pay Canada Post this fee to transport the items to the office of delivery. [frais de transport]

See Undeliverable Mail Office. [Centre des envois non distribuables (CEND)]

Consists of printed and non-printed matter, such as product samples, that are not addressed to a specific address in Canada. Items must be unaddressed but may bear wording such as “Householder”, “Occupant”, “Resident”, “Business Owners”, “Marketing Manager”, “Purchasing Manager” or “Boxholder”, without any further address. Unaddressed Admail provides geographic, demographic and lifestyle information to target mailings to neighbourhoods or localities that have the highest potential audience, without a customer database. [Médiaposte sans adresse^MC]

An office to which undeliverable mail, which does not bear a return address, is sent for opening to ascertain the sender and then disposed of by Return to Sender, auction or destruction. [Centre des envois non distribuables (CEND)]

See also Undeliverable Mail at canadapost.ca/tools/pg/PGundeliv-e.asp. Mail that for any reason cannot be delivered to the addressee. This category also includes any mail the delivery of which is prohibited by law or is refused by the addressee. Mail is also considered undeliverable if it does not bear a complete address, the addressee has moved without providing a forwarding address, it is refused by the addressee or the postage due is not paid by the customer, or the addressee, on demand. [envoi non distribuable]

See shortpaid mail. [courrier insuffisamment affranchi]

International body, with headquarters in Bern, Switzerland, co-ordinating the postal interests of worldwide postal organizations. [Union postale universelle (UPU)]

See Universal Postal Union. [Union postale universelle (UPU)]

The area to which mail delivery service is provided from any letter carrier post office including any letter carrier, rural route or other route serving an urban forward sortation area. [secteur urbain]

A program which entitles participating small businesses to claim savings of up to 5% (SBR tariffs) on select shipping services. [Entrepreneur^MC]

The volumetric weight ensures that the postage for lightweight and bulky parcels adequately covers the cost of transportation for the space they occupy. [poids volumétrique]

See letter carrier route (LCR). [itinéraire de facteur]

for delivery in Canada.). [Xpresspost^MC]

A service for documents and parcels to the U.S.A., its territories and possessions, providing Delivery Confirmation and service guarantees. Items must bear an Xpresspost-USA bar-coded shipping label. [Xpresspost^MC É.-U.]

A service for documents and parcels to participating international destination. It provides Delivery Confirmation and service guarantees. Items must bear an Xpresspost-International bar-coded shipping label. [Xpresspost^MC-International]

A United States Postal Service term for their type of Postal Code^OM. ZIP stands for “Zone Improvement Plan.” [code ZIP]